ComplaintsforPestmaster Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
You rarely actually get a person when you call them . They have been hired to take care of groundhogs & critters that get under the house, Because it was a holiday weekend they did not come out. A critter was caught it died in the trap on an icy weekend, This was a live trap. They can't let it starve. This was inhuman. The trap was in our garage. They were scheduled to seal up the mouse holes & never came out to do that either. WE have had to throw mice out when trapped. They do not come out for scheduled visits not check in on us to see how things are going . We have to let live critters out our other property ourselves. They just do not followup. Why did we hire them? Because they can do more than we can but they don't. I would like $900 refunded to me for a job not done right, & for them to get their traps back.Business response
03/30/2022
We had visited the site several times - 4 visits to be exact... The final 2 visits there were no more mice being caught. The customers house is in a large field with a pond nearby and many acres of wooded land. We provide a full warranty with our service and would not leave the customer with mice during this warranty period. We had the customer scheduled to come out to do the final seal off to help prevent the mouse entry, however COVID ran its course through our office and we were shut down immediately without advanced notice. We have several people who are STILL sick, however our office is currently back open and we would love to get Mrs. ******* back on the schedule to finish. This was not something that was within our control and regardless of the situation we stand by our warranty and commitment to Mrs. *******s home. We have tried reaching out once, and will try again once every 24 hours for the next few days - Additionally, Mrs. ******* may reach out to us now as well and we will be more than happy to finish taking care of this problem for her.Customer response
04/13/2022
Consumer called in response to CSR follow-up call and said she had never rec'd any BBB correspondence even though that of 3.30.22 was opened and read. Resent letter and also emailed it to her husband Randy at his own email address. Will reopen complaint awaiting her response.Customer response
04/17/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 16883364
I am rejecting this response because:1. The mice issue is just part of the problem. They were supposed to seal the holes around the foundation so the mice couldn't get in. We were scheduled to do that, but they never showed and never called. I've called multiple times regarding this and the other problems.
2. They have not reliably come to pick up live traps when we've called, leading to them dying in the trap. They have been unresponsive on the phone. One trap, we had to take care of ourselves. This is the kind of service we paid for that we are NOT receiving!
3. We rarely reach anyone on the phone, and we usually leave a message. On the rare occasion they call back, they claim they never got the message. They could also email us but they don't email either. Live traps and they are never available. The last message, they never answered or returned our call at all.
4. We finally had to hire someone else to do the job that we paid them to do.
The larger creatures are the main reason we hired them. Groundhogs, possums, etc. The mice was a side issue except for them sealing the base of the house, which they never did. They were scheduled to do that and they never showed.
Regards,
**** *******Initial Complaint
11/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i hired Pest Master Services to set trapes to catch raccoons getting in my attric. He set the traps and never came back. there has been no food in the traps or anything. it has been two weeks now. ever time I call he says he is coming out but never does. I am 71 years old and do have money to be taking advantage of He has all ready been paid.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.