ComplaintsforPlunkett's Pest Control, Inc.

• Initial Complaint

  12/06/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We signed a contract with Plunkett's for a year's service. The contract spells out 3 payments totaling 639.21 plus sales taxes. We paid the 1st invoice in July with the 1st service of $213.07 plus sales tax of $15.98. Two months later Plunkett's tried to bill me again only this time added a surcharge for fuel that is not part of the contract in addition to the invoice being 2 months premature. I conversed with a very non-helpful individual, ****** ***** who at 1st wasn't going to reverse the incorrect invoice or the surcharge. We now have another invoice and the gas surcharge is again added that is not part of the contract. Plunkett,s may have a habit of ripping off Senior citizens however it is against the contract to bill for items not in the contract. I want the invoice adjusted and have not gotten any cooperation from the Plunkett's office. Invoice and contract attached.

  

  Business response

  12/09/2022

  Hello ******,
  
  I'm sorry to hear that you have not been happy with our customer service on your account. After reviewing your account and contract, it appears that you are correct about the mistaken charge and the fuel surcharge.

  The mistaken charge of 8/22/22 was confirmed and we have credited that accidental charge to your account on 9/07/22.

  For the fuel surcharge that was on your most recent bill, I have reached out to our administration team and today (12/8/22) they changed the fuel surcharge to $0.00 on your service invoices and added a credit to your most current invoice. The fuel surcharge is a charge that we have added with the rise in gas prices across the country, so as to lighten the load that it takes on our warehouse and technical staff, however you are correct that it was not a part of your original contract.

  We apologize for the confusion and difficulty that you've had getting this fixed on your account. If you see any other discrepancies, please don't hesitate to reach out to our office.

  
  Thank you,

  
  Director of Client Experience
  Plunkett's Pest Control
  ***** ********

  Customer response

  12/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint and hope there aren't problems going forward. I will be sure to cancel the service at the required 60 days prior to the end of the year's contract. 

  
  Regards,
  
  ****** ********

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Visit - no paper or contract. No number. No answer back from (illegible). Said worker quite - send Ben no nothing has been done Aug 3 or 5 not sure. July missed & she said be there soon no calls yet, got one service of bees, got more for ants & spiders and no one has called me. They gave me nothing. Got there number at the back, (illegible) have anything.

  
  
  
  

  

  Business response

  09/01/2022

  Hello ******,
  
  We're sorry that you have not been happy with our services. We strive to do the best for our clients, however it sounds that we fell short for you in this instance. Your technician going on leave along with some poor communication resulted in a longer than normal period between service, and we sincerely apologize for this inconvenience. 
  
  As you know, your technician's supervisor has reached out to you as you have three appointments scheduled, one for next week on 9/4, followed by two the next week on 9/18 and 9/19. Due to those being scheduled for next week and the week following, our technician reached out to you to see if you would like to keep the appointments for conveniency sake or get a refund for your unused credits. We were able to speak with your daughter, who informed us that you are recovering from surgery and heavily medicated, and would like to delay the decision until next week as to which route you would like to go. We have put a reminder in our calendar to follow-up with you and will be following through with whichever route you would prefer: either reimbursement or keeping the appointments.

  Thank you,

  Plunkett's Pest Control
  Director of Customer Experience
  ###-###-#### 

  Customer response

  09/12/2022

  Spoke to ****** today and she said she made another appt for business to come out and spray again. She said they offered her a refund as well.She will ask BBB to reopen complaint if they do not come back out.

  Customer response

  09/12/2022

  I accept the business's response to resolve this complaint.
  

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