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          Find a Location

          Donatos Pizza has 187 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDonatos Pizza

            Pizza
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            935 Taylor Station Rd

            Columbus, OH 43230-6657

            Get Directions
            Visit Website
            (614) 864-2444

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            Customer Reviews

            1.53/5

            Average of 34 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            48 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/23/2007

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Donatos Pizza offers pizza, oven baked subs, calzones, salads, shareables, desserts, party sizes, beverages, extras and gift cards

            Products & Services

            Donatos Pizza offers pizza, oven baked subs, calzones, salads, shareables, desserts, party sizes, beverages, extras and gift cards

            Business Details

            This is a multi-location business.

            Find a Location

            Donatos Pizza has 187 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              935 Taylor Station Rd, Columbus, OH 43230-6657
              BBB File Opened:
              8/26/1986
              Years in Business:
              61
              Business Started:
              1/1/1963
              Accredited Since:
              10/23/2007
              Alternate Business Name
              • Donatos Pizzeria, LLC
              • Jane's Dough Foods
              Business Management
              • Mr. James Grote, Founder
              • Mr. Tom Krouse, President
              • Ms. Jane Grote-Abell, Chairperson
              • Ms. Lianne McGlade, Director of Sales and Service
              Contact Information

              Principal

              • Mr. Tom Krouse, President
              • Ms. Jane Grote-Abell, Chairperson

              Customer Contact

              • Ms. Lianne McGlade, Director of Sales and Service
              Additional Contact Information

              Fax Numbers

              • (614) 340-0280
                Primary Fax
              • (614) 575-4466
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              48 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/19/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              The answerer of the phone told me they couldn't accept my SWEET DEALS Certificates upon delivery. I used them 2 weeks ago without a problem. He would also not honor the on line deal offered. He then went to ask the driver regarding the Certificates, in which the driver called off. I told to just cancel the order and he just abruptly hung up on me.
              Read More
              Read 47 More Complaints

              Customer Reviews

              34 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              William B

              06/27/2024

              I can see that Donatos (pizza) has a lot of bad reviews; and I can understand why. My finance and I ordered a pizza--and then requested to have a cup of ice. The employee working her shift declined to allow us to order a cup of ice. Rather she just didn't want to do her job--and she sent us away. It was very rude. Very disrespectful. On top of that, the employee working looked **** ****** *** ******. And had an extremely poor attitude. We will not be ordering from Donatos (Pizza) ever again. Instead we will go across the street to Pizza Hut or Crenos (Pizza). Dr. *****

              Donatos Pizza Response

              07/01/2024

              We are so sorry for the lack of service your received when visiting one of our locations. Did you ask for a Manager when this happened? I am sure they would have taken care of the issue and made it right for you.
              Read 33 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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