Business ProfileforApex Plumbing, Heating and Air Pros

On 7/5/24, I had an appointment for an estimate on a home dehumidifier. I received an estimate of $4211.10. At this time, I agreed to have the work done under the agreement that I would pay a $500 down payment, and finance the rest through their finance company. At that time on 7/5/24, the entire $4211.10 was taken out of my checking account. I said this was unacceptable as I did not agree to that. The technician at the time said on 7/5/24 that they were processing a refund. I called on 7/8/24 twice and asked to speak to someone regarding the refund. I was never given a call back. I called on 7/10/24 about the refund. I was never given a call back I called on 7/12/24 3 separate times to request a tracking or confirmation number on the refund. At this time, Shawn (?) told me that the refund had not been processed. I said this was unacceptable and needed a call back. I was told at 1:45pm 7/12/24 that I would receive a call from the customer advocate before 5pm. I never received this call. On 7/15/24, I called at 8:45am and was told the customer advocate would call me between 9:30-10am. I did not receive a call back. I called again at 10:15am and was told again I would get a call back. I am unable to pay my bills and have had checks bounced because this company took our far more money than I agreed to pay. I need this refund to prevent more of my bills from going late and affecting my credit score.