ComplaintsforJifiti

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 5, 2021 I purchased a $150 gift card for **** through the **** ******** website. My recipient got the card, but not the gift card. She tried several times. I emailed Jifiti about this, but no reply. I also tried calling, but kept continually getting the message " There are no agents available" despite trying over several days. Since it was paid for with ****** I tried filing a claim but with ****** ***** apparently it takes months and I can't wait any longer. The transaction ID for ****** is *****************. I have since broken up with this woman so do not wish to have it resent to her. I just request a refund since card was never used.

  Business response

  02/03/2022

  Hello *******,

  Thank you for reaching out to us about this issue and I'm sorry to hear about your negative experience. I checked on this transaction and it appears that you filed a chargeback through your credit card issuer, card ending in 2038. We confirmed that the gift had not been requested by the recipient so we immediately agreed to the chargeback. This occurred on 12/29/2021. Please contact ********** and confirm that they have returned $150 to you. Here is the information for reference:

  Chargeback Ref # / **** **********
  Case ID: ***************

  If there is anything else we can do to help you rectify this issue please don't hesitate to reach out to us.

   

  Customer response

  02/17/2022

  The card is a ****** card and is a ****** ****. The company would have to credit back on my ****** account as this is not just a ****** ****

  Business response

  03/02/2022

  Hello Mr. *****,

  Thank you for clarifying. I have checked but don't see that our records are consistent with your claim. You have a purchase of $50 from May 2021 made using a ****** account. The purchase you filed the complaint on ($150 from December 2021) was made using a Mastercard with the numbers I mentioned previously. We received the chargeback through the credit card processor and agreed to it. 

  If you still believe that you made this purchase using a ****** account or card, please open a dispute directly through ****** and we will gladly process the refund that way. As things currently stand I don't have another method to offer a refund for this purchase since, as I mentioned, we have already credited you back the funds through the chargeback you filed. 

  If you still believe we are not in agreement, please provide specifics on the purchase including an Order ID, a receipt number, or any other identifying details and I will be happy to do more research.

  Customer response

  03/02/2022

  I accept the business's response to resolve this complaint. The reason this happened is I was getting a terribly slow response through ****** and therefore chose to involve the BBB. You are correct, money was finally credited back to my account through ****** which is a ****** ****. Thanks for your prompt attention to this. Please close your complaint. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  11/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a multi store gift card from Jifti via blue mountain and directed the issuance of the card to be for target. I was sent a target $50 e card email with a access code and pin. The card would not load into the target wallet for online or in store use. I called jifti and was told I had to speak to target as they are not responsible after the card is issued. I told them the card issued is showing zero balance. They told me to contact target. Target customer service told me to come into the store. I physically shopped at target and scanned the gift card barcode at check out. It said zero balance. Jifti is not taking responsibility for misleading me and inappropriately handling the gift card issuance. I would like my $50 refunded to either me or the family member that purchased this multi store gift card from jifti and blue mountain

  Business response

  12/06/2021

  Hello,
  
  Thank you for bringing this to our attention and giving us the chance to address this complaint. We of course treat this with the same consideration and attention that we do with all customer complaints. Here are the steps we have taken to address the issue:
  
  1) We have contacted Target and reported the initial gift card as defective.
  2) We have issued a refund of $50 to the gift sender.
  3) We are providing a $25 Target gift card as compensation for the frustration and aggravation experienced by Jennifer Schellenberg. The gift card details can be found here: *********************************************************************
  
  Please contact Jennifer and let her know we regret the inconvenience of this situation and would sincerely appreciate the chance to make it up to her in the future.
  
  Sincerely,
  BJ M**********
  Operations Manager

  Customer response

  12/14/2021

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  2:55 PM

  ***** ******** ******** *** *

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩