ComplaintsforAbbeyhill Realty & Management, LLC

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was towed from property without proper warning and time to repair it! I have lost wages and money due to this incident! The property manager stated that its my responsibility to report this issue to them in the morning so they can stop the tow company from towing the vehicle!! The property manager (*************************** stated that it is in the lease, which it is not, nor does it give clean instructions on the process! This incident occurred causing me to lose wages!

  

  Business response

  06/12/2024

  The Tenants car had flat tire (s) which is a Columbus City Code Violation.  ****** 14 of his signed and executed lease agreement is clear and obvious as to his agreed upon lease obligations.

  Clause 14:
  VEHICLES  Tenants agree to keep a maximum of 2 vehicles on the premises.  This vehicle must be both operable and currently licensed.  Tenants agree to park their vehicles in legal spaces and to keep those spaces clean of oil or other fluids drippings.  Tenants agree to advise their visitors about parking and to take responsibility for where their visitors park.  Only those motorcycles, which have exhaust muffling comparable to that of a passenger car, are allowed.  Tenants agree not to repair their vehicles on the premises.  Managers may remove or cause to have removed illegally parked, or out of city code compliance vehicles, and may, without notice, remove inoperable vehicles.  There is NO guarantee of a parking space.   

  More specifically the second to last sentence...

  "Managers may remove or cause to have removed illegally parked, or out of city code compliance vehicles, and may, without notice, remove inoperable vehicles."  

  Time stamped and dated photos of the Tenants car and its flat tire(s) were taken by the tow company clearly showing the City Code violation.  The Tenant has failed to adhere to the agreement that he signed and the appropriate remedy was taken.  All laws were followed by management to stay in compliance with Columbus City Code.  

• Initial Complaint

  01/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been renting my current residence since Nov. 2022 and have never been late on my rent. Ever. When I moved in my lease clearly included a discount of $125 per month for “handyman labor and work” on the severely dilapidated property we were renting. In October of 2023 the new property owner chose to use Abbeyhill Management for their rental property manager. The ONLY contact I received from them was a single page taped to my front door that seemed to indicate our rent was due by the 5th of every month by 5:00 pm. I called the number for ***** ****** listed on that single page and Mr. ****** confirmed that my lease was still valid and my rental agreement was not changing. There was nothing said from him or anyone else at Abbeyhill Mgt. advising that my efforts to improve and repair the property for a $125 per month discount was no longer part of my rental agreement. I was advised by **** ********* (via another paper taped on my front door) just days before the New Year that my required rent amount was $1,225 and there was no longer a discount option to work around the property to improve it. I was told on January 5, 2024, that the retraction of my discount option of $125 was retroactive and the rent I paid on Nov. 5, 2023 and Dec. 5, 2023 wasn’t enough and I still owed them $250 and the rent I was paying on Jan. 5th was short $125. I was also told, before 4:00 pm on Jan. 5th that my rent was late and I was told the eviction process will begin. We ALWAYS had a 5 day grace period. My wife in tears and inconsolable. We were horrified to be told we were going to be evicted in 20° weather. This isn’t just a contractual disagreement with an obviously morally bankrupt man (Google “**** *********”) but I believe Abbeyhill is engaging in blatantly illegal & discriminatory behavior. They can’t change the terms of my lease without at least 30 days notice, let alone retroactively. The amount listed below is the amount that I believe Abbeyhill owes me.

  

  Business response

  01/08/2024

  
  Unfortunately, Mr. ******** complaint is without merit on all claims.  
  

  Abbeyhill was provided Mr. ******** lease contract in and around December 2023 by the Owner of the property.  Mr. ******** lease reads exactly as follows under "Section 3 Rent":  
  

  "Tenant agrees to pay, without demand, to landlord as rent for the house the sum of $1,225.00 per month in advance on the First Day of each calendar month, at **** ****** ******, Columbus, OH, or at such other place as landlord may designate.  Rent will be prorated if the term does not start on the first day of the month or for any other partial month of the term." 
  

  This lease clause is clear and obvious that Mr. ******** rent of $1,225.00 per month is due "in advance on the First Day of each calendar month."  A copy of Mr. ******** lease has been uploaded to the BBB for proof.  At no time has Abbeyhill or the owner of the property changed or attempted to change Mr. ******** lease terms.  
  

  In addition, as evidenced by the Abbeyhill Welcome Letter dated October 31, 2023 that Mr. ****** uploaded you will see that Abbeyhill notified Mr. ****** on that date that Abbeyhill intends under the Rent Due Date clause to expect and hold the Tenant in strict compliance of their lease terms and convents:  “RENT DUE DATE: A policy of strict compliance will be in effect as of today. All rents and other money owed under the terms of your lease MUST BE RECIEVED IN OUR OFFICE, IN FULL by the due date on your lease without exception. Once you are a Tenant, we will not accept any new 3rd PARTY PAYMENTS! Or PARTIAL PAYMENTS!”
  

  Therefore, according to the lease signed and executed by Mr. ****** effective November 15, 2022 Mr. ******** rent is $1,225.00 per month and it is due "in advance on the First Day of each calendar month."
  

  Mr. ******** claim that he has never been late is also untrue.  By his own admission in the complaint Mr. ****** admitted that he paid is rent late on 11/5/23, 12/5/23 and again late on 1/5/24.  
  

  Nowhere in Mr. ******** lease does it allow for a grace period.
  

  To address Mr. ******** claim of a $125 monthly discount for “handyman labor and work” this too is untrue.  
  

       a. This claim is not a formal or even informal covenant of his lease.
       b. At no time has Abbeyhill or the Owner of the property discussed, engaged, asked, contracted, or expected any handyman services                      of any type from Mr. ******, his wife or any other resident or guest of his dwelling. 
       c. According to Section 13 of Mr. ******** lease “this lease may be modified only by a writing signed by both landlord and tenant”.  To our knowledge, no such lease modification exists.  
  

  Abbeyhill has explained all of the above to Mr. ****** in a calm and professional manner, however our attempts have been met with nothing but severe animosity and threats from Mr. ******.  

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed complaints on 4/26/23 about mold and cracking on my bathroom ceiling. I waited a week and heard nothing, I was hung up on by the staff at the office and left voicemails on every voicemail possible, making them aware I would be sending my money to escrow if it wasn’t fixed. ***** ****** called me 5/5/23 and requested photos, so I emailed them. He had someone call me and they made an appointment to come out. I missed work to wait and they never showed up. Later someone did come out on a separate day. He came in and looked around said he thought it was outside and I left for work because he said he didn’t need to come back in. I called later to talk about my lease that would end July 1st. ***** told me it would just go month to month. I also told him that the ceiling was never repaired. He three way called someone , they made an appointment, and again never showed up. So I gave up. On July 25th, 2023 I came home to a busted outer panel in my front window. Again I sent a email, video footage from inside my house, and photos. I created a maintenance request, and called 7/26/23. ***** said he had to “look at my lease because they don’t cover broken glass”. Later someone named Alicia called and said she would send someone. We made a appointment that Thursday for a Monday, and again they never showed. I called today and had a heated argument, and still no resolution to either problem.

  

  Business response

  08/09/2023

  Even though ***** made a direct and credible physical threat to our senior manager, Mr ****** during a phone call we still dispatched Maintenance to evaluate *****’s claims.  A very minor mildew build up on the Tenants shower celling was found and the repair is well underway.  Dry wall mud needs to dry before a cosmetic finish can take place.  Reguarding the broken window, the frame is at Capital City Glass for repairs and will be re-installed the day Cap City has it ready.   

  Customer response

  08/10/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20408956
  
  I am rejecting this response because: because this has been going since my complaint and since I have now missed 3 more mornings of work for no shows from theyre so called “maintenance company”. I never “threatened” anyone, that again is being twisted with what was even said since the person responding was not even a part of the call. Attached are photos of the “finished product” which I reported again and still have not been completed. 
  
  Regards,
  
  ***** ******

  Customer response

  10/26/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20408956
  
  I am rejecting this response because: 
  Again, it’s not really a property managers responsibility to decide people need to move when I pay my rent on time, never late. It’s easier for them to tell people to move that be decent human beings. And no, I definitely am not happy with my apartment. Just this past weekend I had to call the police because the neighbors had they’re music so loud it was rattling my wall decorations, and I didn’t even bother to contact the rental company because when you do, it’s immediate disrespect and they don’t care. We had homeless people living in cars in they're parking lot, people burning out in the parking lot, trash literally everywhere. But unfortunately, I currently “STUCK” in this apartment until I am able to move. So it is what it is. And I would like to just note that the proof of me being directed to contact Arrum directly was ignored even though I was accused of breaking my lease conditions. Oh well
  Regards,
  
  ***** ******

  

  Business response

  10/30/2023

  Thank you for your comments.  

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/2021 When I moved into my apartment there was a problem with the plumbing I did make these issues known on my tenant check list. I have been in my apartment for 7 months and my tub reverse drains into the tub and is now flooding my bathroom. It is now causing trouble in my bathroom sink and kitchen sinks which clog and take days to drain out. Filed a complaint with code enforcement on 6/15/2022 and received a call from the complex asking why I called code enforcement instead of just getting some draino and putting it down the drain. At which point I did go purchase draino when I poured it into the drain it made matters worse. 6/22/2022 I filled out a maintenance request which was denied on the grounds I allegedly owe on the water bill. Also 6/22/2022 I have once again contacted code enforcement on this matter.

  

  Business response

  06/22/2022

  We are very happy to respond to this complaint as noted below:

  1.  Ms. ************** has never at anytime provided Abbeyhill with a move in check list noting anything wrong with her plumbing.  It is important to note that the Tenant has resided in her apartment free of clogged drains until she clogged them herself.  7 months now.  If the main line to the building was backed up then all other residents would be complaining, this is NOT the case.   

  2.  We are happy that Ms. ************** uploaded the exact image of the Abbeyhill maintenance response which 100% disproves her false assertion in her complaint that we made any denial of maintenance based on any reason other than our written drain line clog POLICY and section 21 of the executed lease agreement.  SEE ATTACHED.

  3.  We are also happy that Ms. ************** was kind enough to provide photo evidence of her filthy tub surround coated in soap scum and extremely dirty bathroom further supporting her lack of care and cleaning of her bathroom.  Please note the hair and soap residue in her sink proving that she has failed to keep a clean house as required by her lease, Tenant/Landlord Law and Columbus City Code.  

  4.  Under the terms of Ms. **************'s lease, section 21, she is responsible for clogged drains.  Please see attached lease.

  5.  In the name of customer service we have zero'd out Ms. **************s outstanding water bill, however she will still be responsible for the unclogging of the drain she has clearly clogged.  

  Customer response

  06/23/2022

  I am rejecting this response because: 

  1. Where is the attached tenant checklist to back up the allegations I never told them about the issue with the plumbing. Even if I didn’t I definitely have told them in the past three weeks about the issue.

  2. In my videos and pictures you will see no evidence of soap scum or hair follicles that the management team wants to keep trying to say that it is. 6/22/2022 will be the first video I resend there will be no hair follicles or soap scum in the video. 6/23/2022 you will see I took out some water to keep it from overflowing it is back filled. And you will see incense ashes in my sink where he said there were hair follicles. Also you will see the fabuloso I used along with bleach and another soapy cleaner to clean my tub so no dirt would go back into the drain. 

  3. My cleanliness is not in question here but the rest of my house is not dirty what so ever. The fact my bathroom is dirty due to the bathroom being flooded not due to my everyday cleanliness.

  4. What was said in response to my maintenance request definitely implies if the alleged balance is not paid I will not being receiving any help. Which does not change the fact code enforcement is involved and HAS ordered the management company to comply and send out a team to work on the issue. Was also told by code enforcement to inform them if the management team does not comply.

  

  Business response

  06/23/2022

  Respectfully… every claim the tenant has made is false.  Everyone without question.  Again, please refer to your lease as you are clearly responsible for clogged drains.   At no time ever did we suggest that any outstanding balance would be grounds for the denial of service, in fact we were very clear on this as evidenced by the emails the tenant has posted.  At the end of the day the tenant is responsible for clogged drains. The lease is undeniable.  

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have put multiple requests in to service my air conditioner that is not working. I suffer from bronchitis & asthma. On the wall there are outlets but there needs to be one a 3 prong just for the air conditioner. The air conditioner is dirty & barely works it is very old & needs to be replaced.

  

  Business response

  05/25/2022

  Unfortunately, the owner of the building (not Abbeyhill) does not supply window air conditioners as it is their policy not to.  The Tenant is welcome to purchase their own window air conditioner and use it if they would like.  We have researched the tenant's work order history and there are no work orders past or present.  Thank you.    

• Initial Complaint

  02/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Abbeyhill Realty & Management became my property management company just this month and already I am having issues. They stated that they accept online payments for rent and that we needed to set up an online account, so I did. With my previous property management company I paid my rent ONLINE and EARLY to avoid fees. I tried to set up an online account, and then was blocked from doing so. I contacted the company and they stated that only properties that are FAR AWAY can set up online accounts to pay their rent. This presents a PROBLEM for me because I work at 2 different hospitals and don't have the time to get money withdrawn from my account, THEN go get a money order, THEN drop it off at their office. And if you don't drop it off by a certain time, the dropbox is locked and then they will charge you a 95.00 LATE FEE, Then when I contacted them stating that I tried to drop off my rent and the box was locked, the office manager was rude and disrespectful. "The rent was due on 2/1. You had more than enough time to drop it off before the box was closed." First of all, I didn't get paid until AFTER 2/1. People aren't ALWAYS PAID ON THE FIRST. Second, I HAVE A HECTIC WORK SCHEDULE. I DON'T HAVE THE TIME TO DO ALL THE CRAP THAT THEY WANT WHEN I CAN JUST PAY THE S*** ONLINE LIKE I HAVE BEEN DOING FOR THE LAST 2 YEARS.

  

  Business response

  02/07/2022

  When Abbeyhill took over the property management of your building a VERY clear welcome letter was posted to your door (see attached).  This letter very easily explains the ways in which your rent can be paid, online has never been an option.  Your lease calls for your rent to be due and payable on the 1st of each month, it also spells out the late fee for when you are late.  This is the contract you willfully signed and entered into and the contract you are expected to comply with.  When you get paid has no bearing on when your rent is due.  The fact that you are "busy" has no bearing on when the rent is due.  Your rent is due on the 1st which is the contactual date you agreed to and when you are late the contract spells out the late fee that you have agreed to.  Our offices where you are to pay your rent are exactly an 11 minute drive from your apartment, you can also mail it as long as its received by the 1st of each month.

  Customer response

  02/08/2022

  
  Complaint: 16739687
  
  I am rejecting this response because: 
  
  Regards,
  
  ******* ******

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is ****** *******. I used the resident portal for my apartment with AbbeyHill Realty & Management to request maintenance for pest control. I requested that my unit be sprayed for roaches. I received a negative response from the property manager ****. I called to complain about it to the office and was directed first to **** and then to ***** ******. No response as of this message 10:17 am 12/2/21. I was transferred to **** over the phone and he disrespectfully argued with me that they aren’t responsible for pest control and told me the unit was “pest-free” before they took over ownership in August 2021, which is not accurate. **** suggested I brought in the roaches, therefore not allowing me the permission I was seeking to personally hire a pest control firm to come in and take care of my problem, because he hung up the phone on me. I’m seeking a quick resolution to this simple matter. If nothing changes I will be contacting WSYX 6 on your side.

  

  Business response

  12/21/2021

  We just became the management company for the owner.  Very recently, and are just now beginning the ramp up of our services.  My feeling is that she has been unhappy with the old management company and does not realize that we are not them.  This happens to us all the time.  The tenants are exposed to many management companies during their tenancy and become frustrated and confused.  

  Customer response

  12/21/2021

  Who is “she”? This is not a resolution to the problem. I requested simple maintenance of my unit for pest control. That is all.
  

  

  Business response

  12/29/2021

  Pest control for the entire building has been scheduled.

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I been living at **** ********* Ave going on my second year in Columbus Oh 43224 . When it comes down to AbbeyHill Property Management is the far worse I experienced, not just because there not fixing anything in our apartments, or bombing for the roaches that keep coming here and there. But the fact that you pay your rent and utilities but your hot water been off , not only once but twice , called me yesterday to tell me my hot water would be working between the hours 8-11pm which I had already suspected it was a lie because that was to late.. so I’m on day 3 with no hot water some folks don’t even got gas to cook there food , but they got 95$ late fee.. they let my refrigerator leak black water for a year in the inside. AbbeyHills is a bully , treat low class and middle class with no respect remorse or understanding.. It’s time someone stand up to them or put them out of business.. There on the D list on BBB, multiple complaints on Facebook page , website and the sad thing is that no one has notice or the world fails to realize there is good people out there AbbeyHill is not that

  

  Business response

  12/21/2021

  New spoke with this resident and are in the process of helping her resolve her issues.  However, as a matter of fact we'd like to clear the air and respond to her assertions.

  A.  Abbeyhill is A+ rated with the BBB because we care about ALL of our customers and respond to their needs.  

  B.  Abbeyhill does not have any official website or Facebook page.

  C.  If a Tenant is late on their rent they are charged a late fee as this is our policy and a lease requirement.

  D.  When an appliance breaks such as a water heater we respond immediately, however due to the supply chain breakdown parts are not always readily available.  We endeavor to keep of residents informed of all timelines.

  E.  Pest control services are the same as above.  Licensed pest control services such as the company we use are finding it very difficult to source the materials and chemicals they need to perform their job.  

   We hope our resident's concerns have been addressed.  

  Customer response

  12/29/2021

  no one has ever come to my apartment, and I have never spoken to anyone about the issues in my apartment. 
  
  

  Customer response

  12/30/2021

   Excuse me ? I’m confused we have had phone calls and conversations 

  dont mean any issues was resolved was they?

  You called me I answered and you said what’s going on I continue to tell you but than cut me off telling me you was going cal me back did you call me back no , I texted you and you said don’t text this number no more someone will be spraying last week ! Okay that didn’t happened. You said you call back never did ! There’s multiple problems with my apartment, you didn’t give me the chance to even discuss otjer Issues that our concerning me and the other tenant on the lease. Me coming on here to lie doesn’t gain me anything, So I’m going half to put my money in Escrow I don’t want to argue or the smart remarks in conversation with AbbyHill I pay my rent so I think my complaints should be worked on or fixed already. I’m home everyday, other tenants talked about having pest problems, but my all my doors (closet doors) need maintenance to fix them , my stove needs replace . I put in two work orders last week which you said you have , but than you went to tell me that someone would be to spray so I told ok it’s a holiday/ coming up , but you said they was coming to spray last Wednesday, never happend,  it’s not like I’m asking to remodel my apartment or new carpet . I do not need to lie

  

  Business response

  12/30/2021

  The consumer continues to lie and mislead the narrative.  Abbeyhill will not engage in this deception or tolerate this behavior.  This matter has been turned over to our legal counsel for them to engage the Tenant.  Abbeyhill will no longer be responding via the BBB as our law firm will take it from here.  

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve lived in my apartment now for 1 year and 7 months. In July of 2021 my air broke. I’ve yet to have it repaired or replaced. Abbey hill has now taken over the property since 08/21. They have been out to look at it. But after numerous phone calls and other repair issues not being completed. Managemnt response was on 09/30/21, A/C repairs & replacements are done for the year. We will be happy to accommodate you in April of 2022!

  

  Business response

  11/18/2021

  We have had an opportunity to review this complaint and have the following response:
  
  "We appreciate Ms. *******s concerns, however it is the policy of the Owner of the building that air conditioning replacements end mid September and resume on April 1st.  We would be please to accommodate Ms. *******s request as soon as policy allows on April 1, 2022."
  
  Thank you,
  
  **** ********* 
  Abbeyhill Realty & Management 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩