ComplaintsforColonial American Development Corporation
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Complaint Details
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Initial Complaint
06/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I applied to be put on a wait list for Mapleview & Colony Terrace Apartments last winter. I started 48 & got down to 10 now I keep going up higher & last I checked that they would tell me my status I was 14. Now they will not even tell me my status & said it could be 6 months to 2 yrs with no reason why. They claim they don't show me being on SS. But I am & I have my paperwork & my home health aide filled it out for me & it was in there. I am disabled I had a brain aneurysm & it led to a full stroke. i need to get into a low income apartment. I live in a 5th wheel camper without water & can't get it fixed & am in dire need.Business response
07/12/2022
Good morning,
The management office at Maplview Terrace has been in contact with Mr. ******** since 6/28/2022. Mr. ******** was offered unit A-13 on June 28, 2022. He was scheduled for an interview on 7/11/2022 at 2:00pm to complete his application paperwork. He called earlier in the day on 7/11 and we discovered that he did not have the paperwork needed for his application interview. We reviewed the paperwork needed and have re-scheduled his interview for 1:00pm today. After the review of his paperwork and his approval, we will be able get him moved in pretty quickly.
Please let me know if you have any additional questions.
Thank you,
**** ******
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.