Customer ReviewsforLifestyle Communities, Ltd.

Do not waste your time applying!!! $550 for two people to apply. They will wait over 5 business days to start the processing of the application and then not communicate to you when they need more information. They will deny you for not providing “enough information” when you filled out every single box of the application. They apparently do not know how to pick up a phone or even email. You pay the $200 security deposit with the application (red flag off the bat) and they don’t refund it for 30-60 days after. They apparently needed that application fee for their payroll. The apartment units themselves are outdated and creaky. Not worth the most expensive application fee ever, I’ll go back to my luxury living, thanks!

Over priced units. Lived here for 3 years and both my gfs and my car have been broken into. Called management about it and their response was sorry to hear about that. Watched CPD and DEA do a drug raid on a unit 5 units down from me. They charge you enough to think you live in a nice community while they do nothing about these kinds of crimes happening. Also had an issue with our garage door not working and maintenance came on a Friday. Failed to fix the garage door and left, leaving my garage door open and no way to lock it to keep people from just coming up and lifting the door open for the whole weekend. Contacted management and it took them weeks to properly fix the issue.

I had signed up application and gave them deposit and it was never returned even after multiple follow up. Dont put in any deposit or else they will never give you back

I moved out in August of 2021 and never got my security deposit back. Ive called/emailed numerous times and no one ever picks up the phone or emails back. Today I called their legal department and no one answered. Its disgusting that they take your money and then ignore and basically screen calls after you move out.

Do not rent with this property management company, especially the complex located in ********* **. Their Management team does not care about the tenants at all or the rules and laws of the ********* Landlord Tenant Laws. Currently filing a complaint with the BBB, HUD and their executive team if I can find their contact info. They lied regarding parking options and Air BnBs to get us to sign a lease contract, they don't communicate with their tenants when the garage breaks or when no one's key fobs will let them in, when elevators are down or in use for moving. They blame tenants when they file complaints directly with the management team which is 100% Tenant Retaliation and highly illegal. If you want to escalate an issue the management team will refuse to give you information for any management above them. A significant amount of the apartments flood in this complex even the ones on the 6th floor. There were/are issues with dogs defecating and urinating all over the hallways and elevators and management does nothing to mitigate this except for saying "well, its a new dog". We've been openly lied to by the head of maintenance, leasing officers, and the associate portfolio manager. They moved us into an apartment that they knew had flooding issues that they previously chose not to fix and this was admitted by their maintenance team. The only reason we got them to do anything about this was because we had to escalate and then get HUD involved. Then and only then did management finally take it seriously and allow for us to move us out into a new apartment in the same complex.

The ** community in New Albany has shown that they discriminate against people color . I have lived in the New Albany ******** location for less than a year. Throughout that time they have harassed me about a Vehicle of mine that is considered commercial. Their rules state that they dont allow commercial vehicles on the property whats so ever . Which I find funny because I had parked my truck there for 6 months before a complaint arose . But thats not the issue, the issue is that there are other commercial vehicles on the property that have been here longer than my own and they have not pursued them. I have sent pictures of other vehicles to them stating this and they simply ghosted me. I do not mind abiding by the rules but I wont do so when they are discriminating against only myself and no other tenants.

To make a very long story short. I am very disappointed in the staffing personnel at this particular office. They are very unprofessional and disrespectful. I was charged a late fee of $125.00 even though my rent was technically not late. I always pay my rent using money orders and on this particular month in question my money order was purchased prior to the grace ****** allotted. Approximately 3 weeks later that same month I received an email saying I owed a $125.00 late fee because my rent was received on 7/8 which is not true (Take into account the office moved there location so I didn't feel safe leaving my money order in the drop off box). I tried to resolve the situation via email but I received a very rude telephone call from ***** telling me to STOP emailing her. So I asked to receive written documentation stating my rent was paid late. So when I went up to the office to receive a copy of a receipt stating I paid my rent on 7/8. I was told they don't give out rent receipts. Eventually, I ended up getting a receipt from ***** and it didn't even have the correct amount of rent I pay on it-each month. I was yelled at by the majority of the staff and basically shoved a copy of the rent receipt by *****, who originally stated, they don't give out receipts. So since the rent receipt was practically thrown in my face, I snatched it from her hand and because of that I was told I wasn't allowed to come back up to the office. Supposedly there was video footage of my encounter at the office that day but "without" audio. SMH.I have yet to receive an apology by anyone at the office for the way I was disrespected. I called the corporate office and left a message for someone in the legal department to reach out to me because that was the only way you can leave a VM. Someone called me back and left there phone # but when I attempted to reach back out to them there VM box was full. So I couldn't leave a message. And to this day there has been no resolution. I wish I had a way to show the email conversations I had with the Manager at the office because there is a whole lot more to the the story but unfortunately I don't have a way to do so.