ComplaintsforPlaza Properties, Inc.

• Initial Complaint

  10/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Description: The constituent stated that the apartment complex did not notify the tenant of the rent increase within 60 days. The consumer stated that they raised the rent within the middle month. McNaughten Woods 1484 McNaughten Rd, Columbus, OH 43232 (614) 683-5459

  Business response

  10/21/2022

  This property was sold 11/30/2022 to Harbor Group Management. Any and all complaints should be brought to the new owners/property managers at Harbor Group Management. 

• Initial Complaint

  10/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My special need child and I moved to ********* ***** ********** in the beginning of 2016. My deposit was $200. The year 2019, my child and I was a victim of gentrification. I was notified to leave the premises when my lease expired. I moved out November 30, 2019. Beginning of the year 2020 around March I seen that there was a charged on my credit report from Riverdale Plaza in the amount of $882. I called ****** ******** to dispute those charges. ****** ******** stated to me that the amount came from December 2019 rent, cleaning of stove, and water bill. I stated to the gentlemen whom I have spoken to that I moved out November 30, 2019, I have pictures of the stove, and what I owe on water bill is from November 20, 2019 to November 30,2019. I did not receive my water bill for November 20- 30, 2019. My water bill at that time was around $55/month. I also stated they can take the 10 days water bill payment, substract it from my $200 deposit, and send me the remaining balance.

  Business response

  10/25/2021

  ** ****,

  Thank you for contacting us in regard to clarification of the moveout charges for your account.

  After researching the account, I found that  an Notice to Vacate was issued for the end of November 2019.  You sent a request for an extension of that date (request attached) and were granted an extesion until the end of December 2019.

  We recieved keys to  your apartment on 1/02/2020.

  Please see attached documents for review.

  The charges on your account are correct-

  There was a past due balance for water used in October and November- and a final water bill for water usage from 11/22/19--1/02/20

  Your previous water bills were in the range of $62-$63 each month. The final water bill for usage from November 22-January 1, is in that same range- which would indicate the same usuage, and occupancy of the unit.

  (generally, if an apartment is vacated- the water usaage will decrease greatly)

  We were not provided with a forwarding address at time of moveout.

  As I looked over the charges- I am willing to allow a credit of $25 toward the charge for appliance clean (it was the refrigerator that was left dirty, not the stove) and also for the wall damage charge of $100. (the damage was minor)- I will also approve a credit of $13 toward to final water bill (to bring it into the range of $63 usage)

  Because keys were not returned until after the end of December, and the agreement to be out at the end of December is signed- December rent charge will remain valid We will contact Choice recover to make the  adjustment of $138 to the account- leaving an adjusted balance due of $744.94.

  **** ******** ****** ***************** **********

  Customer response

  11/01/2021

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  
  I am rejecting this response because: Plaza Properties are being untruthful and they owe me.
  
       I have received a notice stating that Plaza Properties was not going to renew my lease without 
  explanation on reason.  ***** ****** ********** ***** ******** ******** stated that I have to vacate the place on November 30, 2019 or ask for an extension.  I wrote a letter stating that my preference was to stay at **** ********* ****** ******* until June 2020 for many reasons listed or extension to move out on December 31, 2019.  My request was denied for both. I received and signed a “Request for extension 60-day notice to Vacate.”  I remembered the notice that I have received had the date switch and the word “NOT” was between the words Extension and Accepted compared to the information that Plaza Properties have submitted to the BBB.  For example, “Resident(s) request an extension of the NOTICE to VACATE dated December 31, 2019.  The unit will be vacated on or before November 30, 2019.”  Plaza Properties have altered the Notice to Vacate letter before sending it to the BBB.  
  

  The keys were returned on November 30, 2019 in the mail slot on the door.  The charges on my account are incorrect.  There was no past due amount of the water bill.  When I spoke to a male at Choice Recovery, he stated that one of Plaza Properties' complaints was that I owe a water bill starting from November 20, 2019.  Plaza Properties complaint to the BBB stated that the water bill started on November 22, 2019.  I do owe Plaza Properties the difference in the water bill from November 20, 2019 thru my move-out date of November 30, 2019.
  

  (I have no explanation about the water bill after November 30, 2019 because me and my son were not residing there.  I am only making an assumption that water usage probably occurs from maintenance who have access to keys.)
  

  I have a picture of how I left my refrigerator.  My entire family and friends can be my witness on how clean I kept the refrigerator.  I took pictures of every room at **** ********* ****** including that hole in the wall on December 1, 2015.  I have spoken to ******** ***** *********** about the hole in the wall.  Throughout the years, I asked ********* ***** property managers on numerous occasions on when they are going to fix that hole in the wall.  They never did.  I took a picture of the hole on my move-out date November 30, 2019.  
  

  “***** ********** * **** ******** ******* ** **** ***** ********** *** ********* ** *** *** **** ********* ****** ** ***********  *** **** ***** ** *** ***** **** * **** **** ******** ** ** ********* *** **** ********* ****** ** ***********  
  

  I gave ***** ****** ** ** *** mailing address on multiple occasions.  My phone number has been the same ever since the year 2011 and my email has been the same ever since the year 2013.  The incorrect Final Invoice that Plaza Property has submitted to the BBB has my PO Box information on it. That is proof that I did communicate my forwarding address to ********* *****/ Plaza Properties managers.  The final water bill is incorrect.  The rent of December 2019 with late fees is incorrect because I moved out on November 30, 2019.  The amount that Plaza Properties owe me is my deposit of $200 minus the 10 days of water usage for November 20-30, 2019.
  
  
  
  
  ******** **** ****

  Business response

  11/03/2021

  ** *****  ***** *** again for contacting us regarding clarification of the moveout charges for your account.

  The issue of charges for cleaning appliances and wall repair was addressed in the previous response- All charges for wall damage and cleaning appliances was corrected and removed from the balance due. - We removed a total of $138 from the previous charges.

  Please see attached your agreement to vacate  by December 31, 2019- This extension was at your request and was signed with the ***** ********* ** *********

  Our records indicate that keys were returned on 1/02/20 and a maintenance request was made on that date to rekey the apartment to our rehab lock.

  No new evidence has been presented to validate the claim that keys were returned prior to this date.

  No return address was provided at the time the keys were returned.

  No new evidence has been presented to change the previous decision. The balance owed is due and payable via ****** ********* ***** *** ***** *** **** ***** ********** ** ***********

  Customer response

  11/17/2021

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  I am rejecting this response because: I do not owe Plaza Properties

   

  Plaza Properties,

  
  I always asked for copies of lease and other documents, took pictures on the first day of moving in and the last day of moving out of every place that I have lived at as an adult.  The form that Riverdale Plaza/Plaza Properties had me sign is a response to my request for an extension letter.  A copy of the original notice that RS/PP has provided to me states:                                                                            
  
  1)  “unit will be vacated on or before November 30, 2019”
  

  2)  “Resident(s) request an extension of the Notice to Vacate dated December 31, 2019” (my requested was denied)
  

  3)  “Extension not accepted”

  A couple years before I had to move out of **** ********* ******, there was a maintenance personnel that worked for Plaza Properties/Riverdale Plaza who entered my place of residence at the time without any 24-hours notice, work order, and/or emergencies. His name is **** **** and he stole some items from my place including money.  I notified ******** ***** **** ********* ******* ** **** ***** about the situation.
  

  I returned the keys in the mail slot of ********* ***** ******** office on November 30, 2019.
  

  I do not know why Plaza Properties received the keys on January 2, 2020.
  

  ******** **** ****

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