ComplaintsforVIP Realty, Inc.
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Complaint Details
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Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had an appointment with ****** ***** to look at a property on ***** Ave & sent $180 to him for an application fee I was supposed to get at the appointment. He never showed up to the appointment & stole my money & changed his numberInitial Complaint
08/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
2 or 3 weeks ago I put a application in with them that required a 50$ deposit which I payed and submitted all documentation needed to apply I have been calling and emailing them for weeks I went up there today at 3pm they was not there the building look abandoned every time I call they have a recording saying hold then you hold and it say you reached a voicemail at business hours no has contacted me saying anythingInitial Complaint
01/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The last time I actually spoke with some in the office was November 2020 when I moved in. I gave my 30 days notice on their website on December 30 2022. I left numerous messages and visited the office on Hall Road. I had to call the maintenance man for Vip because that was the only dependable contact I had. Five days later Christina M I believe her name is finally emailed me and said she did not see it. So I would have to resubmit my 30 day notice on January 5 2023. I was on a month to month lease. Resubmitting my 30 days would take me into the next month causing me to break my lease. I emailed her my notice and requested the necessary information for the key return and utilities. She would not send me the information I repeatedly requested nor would she confirm any of my notices until January 10 2023. I don't know if they are trying to keep my security deposit or get a free month's rent from me but I am at my wits end. I did not send in January rent due to Vip Realty's poor communication and inability to be honest enough to properly run a business. The office is just a storefront. I feel like I was set up to be sued later.Initial Complaint
09/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 8.22 I paid 1599.00 And 9.15 I paid 876.00 I was to rent a property but upon arrival with my things I started to see the things that they covered up and it was very disgusting and dirty and infested. The whole place smelled like mildew and then come to find out *** had just been flooded they did everything they could to cover up the dirt and the nasty mess and the nasty mess I advised them I am not moving in to there. And had to move my things right back out. The conditions know when would live in I have plenty of pictures. I spoke with ********* who assured me that I would Receive my funds back. She told me to take the keys and put them in a Dropbox which I did and then I let her know she said thank you and now she will not respond not respond nor will the company respond to my emails are text messages pertaining pretending to all the money that I paid them. It was agreed that I would receive a refund. I should have read all the horrible reviews about this company I would like my money back.Initial Complaint
03/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Myself and my wife of same address have been calling VIP for two days now and getting no response. We have questions regarding our lease and what we need to do with the property before the lease ends. We have had issues in the past as well for getting maintenance done. I am sure if the property owner that is a doctor new this was going on he would not except it as normal business practice after all I feel it reflects on him as well. Thank You, **** *** **** ******Initial Complaint
01/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Vip realty kept my application fee after telling me i could look at a place and never heard from them again no answer when I try to call, I just want my application fee backInitial Complaint
12/22/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I rented a house through VIP and the house was sold to a new owner so I continued paying my rent to the new landlord. But I recently gave my 30 day notice and moved out. The current owner said he was not responsible for the return of my deposit. So I tried contacting VIP but they will not call me back to honor the lease agreement that we had. So basically they took my deposit and refuse to give it back. I need my $500 deposit back.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.