Business ProfileforResch's Bakery

We had ordered a cake for my kids wedding and phas a family pick it up since the wedding was out of town. When my daughter-in-law met with the bakery she told them she wanted the Lillian Style exactly as pictured on the website. She was assured that is how the cake would be completed. They also convinced her a 2 tier would not be enough and that she needed the 3 tier plus cupcakes. Which is fine but they most definitley upsild the size of the cake required and cupcakes for a maximum of 130 people. We let that oart go and then the cake arrived to the venue which was 2 hours from the bakery. She was beyond shocked to see the cake attached withiut the decoration. The photo is the cake without the flowers was edited so you can't tell but the "brown" streaks were actually orange. I attempted to make contact Resch's 10-2 but they were closed so i called 10-1 as soon as they opened and was told I would receive a phone call that day. I waited all day and record no call. I ended up calling 10/3 at 8am and spoke to Misha. She was very polite but wd could not come to a resolution. Of course her manager nor the owner were available. We paid roughly $600.00 for a cake from a reputable bakery to ensure we would have this sort of issue. However yoh can see that is not the case. The Brode and Groom were completely recasted at the look of the cake compared to what was on thw weviste and confirmed d more than once that the flowers would look as pictured. I have still have not heard anything from upper management. The cake should not be displayed on the website either decor if thag ain't how it would come. Honestly had we known we would have went elsewhere because we would have felt that was ocerprisddd.