Business ProfileforGriffin's Floral Design

A casket floral arraignment was ordered from Griffen florist thru a funeral home (Henderson-Van Atta) When the flowers arrived the day of the funeral I saw it was not as ordered. It was pointed out to the funeral director and his comment was "it doesn't look that bad", Which was not the point. The flowers cost $350.00. After the funeral on about 5-6 or 7 I first contacted Griffen and expressed my concern about the bad flowers and ask that some one contact me. After several days of no contact I again called them several times with no response or offer. After several calls I spoke to a person who talked to a man standing there. After a brief conversation between them I was told they would provide a refund for the flowers, BUT, because the order was from the funeral home the refund would be made to them and they would have to forward the refund to me, which was acceptable. I was contacted by the funeral home today (6-9-2022) that Griffen was NOT going to provide a refund. After several calls from the funeral home to Griffen there was no reason provided for not doing what was previously agreed to. I contacted Griffen myself today and I was told the person that I needed to talk to was out until at least Monday and that he is to contact me. But from past dealings with them I am unsure that it will happen. Griffen on their web site advertises 100% customer satisfaction. I would say this is not happening.