Customer ReviewsforDesigner Brands Inc.

Below is my complaint and the store online oversold the amount of shoes the distributor had to make a quick buck and have their customer service reviews come crashing down with scenarios like mine and other that seem to be very current. I was hoping to get my wedding shoe here to save and get something of decent quality for the price. I called in to explain the below email I also sent customer service and they simply told me their distributor ran out and the shoe is sold out. I bought it over a week ago and was given no notice. Very disappointing, I was hoping to wear these shoes on my wedding day. I also read a review below on the *** Discount and I too was not able to use it so it was a sikeout promotion to keep you on their website and convert you as a customer.Hi,I went to what I thought was to pick up both my shoes I purchased online to find out one shoe was still "In Process" (************************************ Platform Sandal) and being delivered to your store. I thought, that is fine, I will pick up the ones that arrived and wait for the others to arrive. The check out associate confirmed to me that the *********************** shoe would be arriving soon today or tomorrow.I just checked my emails not even two hours later and the email says "Cancelled".It's really important to me that you fix the issue. I purchased these shoes for my wedding day.Not to add, the shoe that I was able to pick up was the wrong sandal than what I ordered - it had no pearls, so I'm lucky I checked before walking out to tell the associate and she went to go get the one with pearls. Luckily this was an easy fix and the warehouse had them.

June 2024 - I returned an item in May 2024. On June 13, 2024 I called indicating that I had not seen a credit and the item had shown received by DSW on 5/29/24. The customer service rep. said that it looked like a credit wasn't issued, and that she would issue the credit. On June 30, 2024 I went on the Chat service and said I still hadn't seen the credit on my credit card statement and knowing there can be lag times, I asked them to vrify that the credit has been issued on 6/13/24. The Rep., Benjamin, said that he issued the credit and I would received an email confirming within 24 hours and the credit would appear on my credit card statemeent within 3-5 days. I said this wasn't good enough and that I needed a reference number of something as I'd been told this before, but he wouldn't budge. I asked to talk to a Manager, and he said he couldn't give out that information. There is something very wrong with this picture and makes me thing DSW is having financial trouble.

ZERO stars, customer service and manager are a joke I have called a ****** back 20 times with no answer but the 3 times she called me she left a voicemail so very rude. I paid for overnight shipping on Monday and now my order is going to arrive 3 days later on Thursday.. I was told I was refunded however the funds are NOT refunded. I need assistance from a polite customer service rep however it seems impassable.

The BOGO sale is a bait and switch scam. They get you to spend time finding shoes that qualify for the offer on their website. Then, when you put the order in the BOGO won't apply. When you call they offer a smaller discount because they claim one of your items was mis-labled on the website and doesn't qualify. If you make the mistake of not hanging up and placing the order with the smaller discount, it will be cancelled because the items are suddenly out of stock even though you can still add them to your cart on the website. I imagine that they're hoping you'll get frustrated and just place the order and pay full price because you've wasted so much time.

I signed up as a DSW VIP member two months ago, before but my VIP online code would not work in the cart, and I was also unable to log in. I went to the store & they did not have the color I wanted, so the cashier ordered online. I told her the correct color 4 times but she still ordered the wrong one. The cashier could see my VIP account online and all the information was correct, including my email, but the website "forgot password" system would not send a code because it did not recognize the email (which was entered correctly, we both looked at it). The store cashier said she could not cancel the order (which she had JUST put in) or fix my account, and she said I would have to call customer service. I went home and did that. They fixed my login password, but the order the checker did in-store did not even show online. The online rep also claimed the color we wanted was not in stock, even though I could see it on the website. They then said that was because the inventory was not updated, but I could also see it on Amazon's Clarks store--and ordered it from there. Since the inventory on Amazon's store sites is drawn directly from the company's inventory, I have no clue why the insisted it wasn't available. Then the online rep refused to cancel the order, saying it was already in processing. I told her it had only been 20 minutes so that was ridiculous, and her supervisor should be able to cancel it. She said they could not. So now I have to deal with the inconvenience of returning it. Also, because the cashier ordered the wrong item and used my $30 new VIP code on it, I am out $30. This whole experience took me over an hour. Horrible customer service both in-store and online.*

My original order was placed on May 4 and shipped to the store for quicker delivery (because shipping to my home tends to take 2 weeks or more…ridiculous!). I was pleasantly surprised to receive notification the shoes arrived at the store on Wednesday, May 8, then immediately disappointed to receive a call that the wrong shoe was delivered. Not sure why no one looked in the box to see the shoe was sparkly gold when I’d ordered black/white plaid. On May 9 I called the store and was told I needed to either cancel the order or call customer service to have them process a replacement order. I chose the latter and after holding 15 minutes for customer service, a recording played saying the wait would be another 28 minutes, so I elected to get a callback. My initial conversation with Customer Service was beyond frustrating because the representative told me I needed to go to the store to “receive” the shoes and cancel the order then I would need to place a new order. After a little back and forth about how silly that sounded, I asked to speak with a supervisor because I thought, there’s no way that can be the right process. That gentleman at least understood that he could contact the store to cancel the order to enable him to place the new order for no charge. Considering the delay, I requested overnight shipping free of charge and was told I would receive the shoes the next day, May 10, and the day came and went with no delivery and a status of “in process.” Emailed customer service and they requested I wait another 24-48 hours and said a “recent natural disaster” was to blame for the delay but offered no specifics. May 13 I requested an update and relayed my disgust over this whole situation and later received a message that they’d canceled my order and suggested I order again, since the item is still in stock. In what world does this make sense?!?! If it’s confirmed in stock, overnight it!!! Shane in DSW & Designer Brand for allowing these issues to continue.

I purchased a gift card online to be delivered via text. After a couple days, the text was never received so, I reached out via email to customer service. I was assured that they would email it to me within 20 minutes- after a full day and no email, I reached out again and was told that I would receive it via email again "very shortly." No email was ever received so, I again reached out and was told a text was being re-sent. Nothing was ever received. I called in at this point and (after being in queue for a real person over 30 minutes) gave an alternative email. The rep told me she had emailed and texted me and after checking spam, verifying both emails and refreshing my email- I still had nothing from DSW anywhere. The reps only suggestion at that point was to hang up and re-start my phone... and maybe the text would come through. A pitiful solution. Of course, nothing came through after re-starting my phone so, I called again (and waited in the queue yet again). I received a new rep and told him at this point I was beyond frustrated and wanted my money back- he replies he will try re-sending me the gift card and quickly puts me on hold. When he came back I stressed that I no longer wanted the gift card or to patronize this business, I simply wanted my money back. Now we will wait and see if I can get my money back or if it too, like my gift card will never arrive...*

Hi my name is ***** I am a content creator I’ve recently Ordered shoes from dsw for my trip beginning of April they said 3-5 business days for it to get there okay cool when they arrived it a was the wrong shoe on there behalf but mistakes happen same day I sent the shoes back and got the tracking number they said they gone refund the money then I can order them again I said okay no biggy they said wait 7-10 business days for the refund I said wow but okay so I been on the phone with supervisors trying to figure out why I haven’t received my refund today is April 30 2024 I haven’t received my shoes or my money and they said they have to request it again this is not a business this is nothing more than a scam 1.how do you send the wrong shoes 2.why am I not getting a refund 3. What’s taking so long 4.all the people I talk to don’t know why it’s taking so long supervisors I just want my money I owe them nothing I payed them money sent there wrong product back still received nothing this is not a business I repeat this is a scam I love for somebody to reach out or farther investigation of this scam

Went in to buy a pair of sneakers. Had a coupon code got for being on mailing list. No where on coupon does it say coupon is for online use only, if it had I would have bought online and picked up in the store. Told cashier I was unhappy about the businesss false advertising so **** said not to finish the sale as she was getting a manager to see if he could take something off for the coupon. So I stand around waiting for the manager to come and when he got there she tells him to explain to me about how I cant use the coupon even though nowhere on the coupon does it indicate not valid for in store use. She already told me that. It is just wrong to utilize coupons that arent able to be used to get people to come in and shop. Its a form of false advertising*

I had the worst experience shopping here. The store associate named ******* at the Nashville Charlotte location was so rude and unprofessional. She didn't have any knowledge of where store merchandise was located and complained when I asked for help to find a particular pair of shoes. She also lied stating that clearance merchandise/shoes are not in the system that they use to lookup items. Thankfully I found the shoes I came for without her help. When I showed her the shoes at check out, she became very defensive and didn't even apologize. ******* completely ruined my shopping experience and thanks to her behavior plus poor customer service, I will NEVER shop at this store again.