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Business ProfileforFoxen
Additional business information
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 333 W Nationwide Blvd, Columbus, OH 43215-2311
- BBB File Opened:
- 5/17/2022
- Years in Business:
- 6
- Business Started:
- 1/1/2018
- Business Started Locally:
- 1/1/2018
- Business Incorporated:
- 6/25/2020
- Type of Entity:
- Corporation
- Alternate Business Name
- Foxen (Foxen Insurance Company)
- Foxen Holdings, Inc.
- Business Management
- Mr. Jay Harkrider, Co-Founder
- Ms. Jenny Conley, Director of Operations
- Ms. Charly Dahlquist, Customer Success Team Lead
- Ms. Chelsea Dreven, VP Customer Success
- Mr. Kevin Jacobson, COO
- Contact Information
Principal
- Mr. Jay Harkrider, Co-Founder
Customer Contact
- Mr. Jay Harkrider, Co-Founder
- Additional Contact Information
Email Addresses
- Primary
- Inquiry
Customer Complaints
78 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My apartment complex announced they were partnering with Foxen to provide liability insurance for $15 per month starting in September of 2023. We could upload a copy of our renters insurance policy to be removed from the program. I sent my policy for review in October of 2023 and was rejected, I sent my policy in 3-4 more times and spoke with reps at the company over the next few months. Finally on June 2024 they removed the recurring charge from my account and refunded for June. However, at the start of July sure enough I was charged again. I have an email stating I have been removed from the program sent on June 7, 2024. I am trying to recover $150 I have been charged since September of last year for a program that I should have been exempt from. Foxen has been difficult to get information from and kept saying I was missing requirements that I was not missing on my policy. I find it ridiculous that my property can announce they are using Foxen as a program and then as a tenant I get charged right away even though I had sufficient coverages to get it waived. This had been a headache and an issue for way too long
Here’s the requested info. Not sure what of this gets published on BBB’s website as obviously this information is confidential:
Property Management Company: *** ****** ****** ***
Property Name: Lake of the Hills
Leasing Office Address: **** *** ** **** ******* ** *****
Unit Number: **
Former Roomate: ******* ****** ** ***** ** *** ***** ****** **** ** ** **** *** ***** ** *** ********* ****** ********* *** **** ***** *** *** ******
Resident Status: Current Resident
Lease Term: Annual Lease #1 (10/21/22 - 10/31/23), Month-to-month Lease (11/1/23 - 7/31/24), Annual Lease #2 (8/1/24 - 7/31/25)
Please let me know if any more information is required.
Customer Reviews
42 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jennifer T
07/24/2024
Foxen Response
07/25/2024
Hi ********,
Thank you for sharing your positive experience with us on BBB. We really appreciate the kind feedback! If you have any further questions, please feel free to reach out.
Thank you,
The Foxen Team
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