Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The.company installed a new roof about 2 years ago. My roof is leaking in two spots. I called them and they showed up and said he will have to send someone to get on the roof to fix the leaks. Never called back so I called and he said that he will send shingles to be replaced and again nothing. I attempted to call 3 different times with no resolution. The leak has been a problem and this company doesn’t honor their warranty nor their promises to fix things.
Business response
08/02/2023
I have not received any calls or emails at all. also, we were on the phone for more than 10 minutes. I was walking you through our findings and explaining to you what we were seeing in detail. Explained to you in detail what we saw with your ******* and you mentioned you had work done with ********* ******* and we advised you needed to reach out to them regarding their work. The photos I send you was not our work it was the ******* findings you wanted to see so you could call *********. I will resend photos today. Everything on our end/ our work was fine.
Initial Complaint
08/30/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
On or about June 30,2022, Brothers Roofing & Construction entered into contract with *** ******* ***** Fellowship **** ********* **** ************* ** *****. The Consumer tendered a down payment of $2,500.00 (June 30,2022) required by Brothers Roofing & Construction to begin the work per the Contractual agreement. On or about July 20, 2022, a call was placed by Consumer to get an update and representative stated, “an employee was on site to perform the work if not this day then tomorrow (July 21, 2022).’ Consumer was given no date or time the employee actually would be on site. On or about July 29, 2022, a call was placed to the Owner Bill Schmidt who stated, “ work was completed and representative would present final bill and go over the work that was performed.’ On or about, July 29, 2022 the representative placed a call 10 minutes after Owner stated would have representative call. Spoke to representative who stated, “work was performed by employee, no final payment ($2,500.00) was due until pictures (before / after) of areas were shown. Representative stated the employee who took pictures was in hospital and would need to get them upon his return to work. Representative stated he would be in touch within one week from the latter date. To this date Consumer hasn’t heard from representative or anyone from Brothers Roofing & Construction. Humbly submitted, *** ******* ***** **********Business response
09/02/2022
Employee was in the hospital a couple of times and completely out of our control. He was also not able to work after he was discharged from the hospital for a while. As stated by customer we have not collected final payment which was agreed upon. Not sure why this is a complaint? Its not like job was not done. We will be submitting pictures soon since job has already been completed and we would like final payment as agreed. Tell us why here...Customer response
09/06/2022
The Consumer is rejecting this response because: Accordingly, the Company's response fail to answer the Complaint nor provide any "proof" of the areas per the contract needing repair and the work was completed. There is no evidence provided from the Company to substantiate their claim the work has been completed. Accordingly, the before pictures of the area and work to be done promised by the representative have never been shared or discussed with the Consumer. Their statement alleging the work has been completed and the employee has been in and out of the hospital fail to satisfy the Consumer's complaint. Final payment will not be tendered and Company should return the down payment since it can not respond to the complaint with proof or evidence to satisfy the Complaint.
Regards,
*** ******* ***** Fellowship Pastor FieldsCustomer response
09/19/2022
BBB,
We are currently in receipt of the photos of the work performed by the Company. Accordingly, there will be a scheduled meeting to have the Company explain the work performed and *** ******* ***** ********** will tender final payment.
Initial Complaint
10/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In late June, I detected a noticeable moldy smell in the house upstairs and down. Brother Construction replaced the roof on the first floor of my home, which covers the living room, dining room, and kitchen. The roof adjacent to the garage is leaking. While they were on the second story, they damaged the gutter, causing a leak besides the patio. I'm not satisfied with the spacing of the shingles. The price is not the problem. It's the shoddy work that I'm dissatisfied with.Business response
11/01/2021
We have never gotten a phone call or email from customer stating her complaint. We have actually tried contacting her by phone a few times. She has not replied to our calls. We have also been to her house and knocked on door and she has not answered. We only installed one portion of the roof (in back) even though the entire roof was in horrible condition. She did not want the entire roof done only that 1 slope. Roof was installed properly according to all specification. We are a professional roofing company with many years experience we do know how to install roofs to code. She was a happy customer in fact we received a letter from her with her final payment that says " Dear sir/madam I've enclosed the $2,100 payment fo the roof job completed at **** ********** *** I am pleased with the job as the roof was in terrible state of disrepair. I needed it done quickly for insurance purposes. I asked ***** if he might be able to get it done by that date. He said he couldn"t make any promises, but he would do his best. i am so pleases that he was able to fit me in and get the job done. i am pleased also that ***** listened to me. He gave me what i wanted and not what the salesman wanted to sell. Integrity in business is so rare. I chose the right Company, " .
Close this file as it is obviously an invalid complaint.
Customer response
11/03/2021
I accept the business's response to resolve this complaint.
Regards,
**** *****
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.