Complaints

This profile includes complaints for Mr. Roof, Able Roofing, Crane Renovation Group & Contractors Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mr. Roof, Able Roofing, Crane Renovation Group & Contractors Inc has 16 locations, listed below.

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  Mr. Roof, Able Roofing, Crane Renovation Group & Contractors Inc

  4777 Westerville Rd Columbus, OH 43231-6042

  
• 

  Mr. Roof Cleveland LLC

  9800 Rockside Rd Ste 600 Valley View, OH 44125

  
• 

  Mr. Roof Serving All of S.E. Michigan

  3511 E Ellsworth Rd Ann Arbor, MI 48108

  
• 

  Mr. Roof Grand Rapids

  4030 Alpine Ave NW Comstock Park, MI 49321

  
• 

  Crane Contractors,LLC Atlanta Division

  1035 Research Center Drive, Ste A Atlanta, GA 30331

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a new roof installed in March of 2018. We had repeated problems and Mr. **** has been less than helpful. I noticed a new water **** on our living room ceiling. I would like to have our roof inspected and repaired as needed.

  

  Business Response

  Date: 03/11/2025

  This is the first time we are hearing about this issue. We checked with everyone in the office and was unaware that there was an issue with the roof, nor were we given an opportunity to address the issue before this complaint was made. We are having someone from the office reach out.

  Customer Answer

  Date: 03/12/2025

  I believe in my initial complaint I had indicated that I wanted the business to repair the issue. That was a mistake on my part. I am not interested in having them do any repairs. They have done multiple repairs in the past and they have not solved the issues. At this point I am looking to be compensated to allow me to have the issues resolved by another party. 

  Customer Answer

  Date: 03/12/2025

  Picture of water **** on living room ceiling.

  Customer Answer

  Date: 03/13/2025

  The pictures are evidence that the shingles are failing.  The adhesive is clearly no longer holding.  They also show that the nail placement is incorrect and they are rusting.  There is also debris under the shingles.

  Customer Answer

  Date: 03/13/2025

  Evidence of shingle failure and ***** misplaced nails.

  Customer Answer

  Date: 03/13/2025

  More evidence of shingle failure.

  Customer Answer

  Date: 03/13/2025

  More evidence.

  Customer Answer

  Date: 03/13/2025

  More evidence.

  Customer Answer

  Date: 03/13/2025

  Documentation for living room ceiling.

  

  Business Response

  Date: 03/14/2025

  We are meeting Saturday at 3p.

  Customer Answer

  Date: 03/17/2025

  Had to reschedule our meeting due to a family issue.

  Customer Answer

  Date: 03/31/2025

  We met with **** on 3/21/25.  He stated that it is normal for roofs to leak.  He also stated that he only saw a couple of lose shingles.  I wanted to send a team out to reseal them.  We let him know that was unacceptable.  We mentioned that we may need to take legal action.  At that point he stated that he had been instructed to leave immediately.  However, he continued to try to defend Mr. **** and insisted that our problem was very common and no big deal.  At one point he stated that he is an honest person because he is Catholic.  When he realized that he wasn't going to be able to statisfy us, he stated that corporate would be contacting us and left.

  

  Business Response

  Date: 04/04/2025

  Customer is wanting a new roof and not willing to accept or let us do a warranty repair for them. It's not justified to put on a new roof.

   

  Customer is refusing a fair solution to a simple problem and has threatened legal action against us.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Mr Roof to install new siding gutters and soffit's on 4-09-24. I paid $8000.00 deposit down payment to start the job and the remaining balance of $16,187.00 would be owed upon completion of the job. Contractor did not complete the job per the contract and the work that he did do was not done properly, according the manufactures installation manual. I also hired a Michigan State certified home inspector to validate the concerns were legit.. He also agrees with my concerns. I also had a licensed builder quote a price to fix the issues that the inspector called out. I called Mr Roof and spoke with the manager ***** ******** about the concerns that I have with the job. He was not concerned with my issues and was very rude and condescending with me. He said that the company does not install siding under a standing deck and the shutters are on back order. My contract does not state nothing about this. The whole sill plate of my homes foundation below the deck is unprotected and was left exposed to rot from water and ice. At this point is where things start going downhill with trying to get them to complete the job and complete it properly. They said. If, I sent them some MORE MONEY, they will install metal flashing under the deck instead of the siding that I am paying for and they would put some shims on the siding. The siding is missing the the finish trim around all of the windows, patio door and corner pieces. Not only does it look terrible with the exposed uneven cuts, large holes and gaps. The siding is loose and warped around the windows and doors and does not lay flat against the side walls under the siding. Additionally, every time that we have high wind during poor weather, the siding rattles around causing noises inside my home. Being the siding stopped above my deck. The j-channel is laying flat on the deck trapping water and dirt and leaf debris. There were no water weep holes in the j channels preventing water and ice build up

  

  Business Response

  Date: 01/08/2025

  He asked for several things NOT included in his contract. After both the installer and his sales rep told him no those weren’t included and after we were gone for three weeks he received a bill then he refused to pay and came up with the list of “concerns”
  
  We made an appointment with him in advance and sent the installer there to access and fix his concerns as needed. HE sent him home and refused to speak to the guy.
  
  Salesperson also went out and met him to try and get on same page – unsuccessful.
  
  ***** then made an appointment with him personally to have someone bring his shutters and install them when they came in and also advised we are happy to look at concerns then and ***** also agreed to send a different installer that isn’t the same one that did his job per his request. He also sent this installer home and did not allow him to install the shutters.
  
  Only consistency throughout has been him telling everyone he speaks to that “he isn’t paying us” and “he had some things come up at home and can’t pay us”
  
  We wrote a detailed response to his “inspection” that was performed by his brother by the way and we also offered to even do a few of the items he wanted that were not included in the contract. We did not ask for MORE MONEY as he puts it – we made it clear that we wouldn’t charge more for the items not in the contract and were offering so in an effort to make him happy. What we did ask for was  a partial payment in good faith towards the balance he already owes since his account was already past due and given his many statements to several different staff members that he can’t and won’t pay. More than fair.
  
  He refused, we again offered to try and get on the same page and address any legitimate concerns before going to collections. He did not reply in a productive manner.
  
  Our collections attorney contacted him and then he made the BBB complaint. 

  Customer Answer

  Date: 01/08/2025

  First of all I never asked for anything that wasn't in the contract. All I ask for is my siding to be properly installed and the siding to be under my deck where the siding was removed. It doesn't say anything in the contract that it would not be replaced.

  I contacted ***** ******** on 8-20-24 with concerns about the house. He told me I had to contact *** the subcontractor about the concerns. I told him I have no contact information for him and that I hired Mr Roof to do the job.

  On 8-21-24 Daniel another gentleman from Mr Roof came out to install the missing shudders. We asked him if he was here about our concerns we have on the house. He said no he was here to put up the shudders, but he would take pictures. We all agreed not to put the shudders up till the concerns with the siding is taken care of. He said he could keep them on a shelf in the shop.

  8-22-24 **** ******* our salesman called and told me " DO NOT CALL MR ROOF" till he got back from vacation and he would come out to look at the house. He said he would be gone a week and would come the following week on Friday.

  In the mean time I hired a inspector at my own cost. The inspection was performed by ******* ********* **** **********. ( Not a family member that they claim )

  On 8-30-24 ****  ******* came to the house and we voiced our concerns and showed him the inspection report. He told us to email ***** and the V.P. *** with pictures and concerns.

  Never once did I turn anyone away from coming to look at the house as they claim. In fact I invited ***** to come look at the house and he said no.

  I contacted the UAW lawyer and had a letter sent to Mr Roof. I then recieved a email from Mr Roof stating they would put flashing under the house and put shims on the siding. They removed siding for under the deck and I expect siding to be put back. They also never mention anything about the gaping holes around the windows and doors.

  I never said that I can't pay for their services. I will pay my bill when the job is completed & properly completed.

   

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business warrantys shingle against leaks. Falsely claimed that roof was not leaking because of shingles but condensation from a vent pipe. There is no attic for said claim that would cause condensation . I had a outside contractor look and blame the shingle placement and potential nail hole. I would like to have roof fixed with no charge because of warranty. Also a apology for rude service.

  

  Business Response

  Date: 12/05/2024

  Hello,

  ** had one of our guys go out to the home and spent about 4 hours reviewing the job with the homeowner. The issue the customer is complaining about was happening before the roof was replaced. It was discovered that the soil pipe was disconnected which was causing the condensation. Additionally, the roof itself was dry and there were no weather conditions that would lead to a roof leak. This was all communicated to the homeowner and it is our understanding that they are now fully aware that this issue is not a roofing issue and is having a plumber come to make the needed repairs.

  Regarding the unsatisfactory customer service, we greatly apologize for the poor experience you had with one of our customer service reps. ** are using this as an opportunity to improve our communication with customers going forward. 

   

  Thank you,

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/20/24 I signed a contract with contract rep with Mr Roof Cincinnati and paid 50% $5600 upfront preferring not to finance. We tentatively agreed to a start date of early August which never occurred. 8/1/24 call from Mr Roof that start date delayed, no available work crew/ materials back ordered. This continued 8/7/24 and 8/13/24. On 8/26/24, I received a call from Mr. Roof they had a new start date. 9/3/24 work crew removed the old soffits and gutters the through the project manager notified me that the wood framing would need to be replaced.9/4/24 The crew returned and did a partial framing job and installed the gutters ahead of the soffits. So then due to concerns about continued delays, I consulted a soffit expert who came to my home as a friend and found concerns regarding the work: 1. Why were gutters installed before soffits? 2)Why is there a gap between roof and framing boards? 3) How can the new fascia metal cover the new wood with the gutter already installed? 4) Why would you start a project with out all the necessary materials? 5) Since there is an additional expense of $6800 for needed reframing, can I have an itemized list of associated charges? The project manager came out to my home and noted my concerns and took photographs. Due to my concerns about the above, I requested a new work team which were delayed until 9/24/24. When this new work team came out, their head guy indicated that the work needed to be redone basically indentifying the points above.and that the measurements were incorrect. He also stated that more materials would need to be ordered and they could not proceed without them. I received a phone call from the project manager who said the original work team would need to come out to take down the job they did in the first place 9/26/24 I fired Mr. Roof. They could not make it right after 3 months of delays. Now they want to bill me for a further balance which I am reluctant to pay.

  

  Business Response

  Date: 09/30/2024

  The contract stated to not begin work before August 1st. The customer signed stating to not begin before August 1st. The contract also stated “TBD” on the approximate start date field. This was not guaranteeing that August 1st would be the start date. The customer then called in on 7/15 to schedule the first portion of the work, which was prior to what the contract stated. Unfortunately, we are at the mercy of suppliers on when the material comes in. As for the issues the customer is having, we offered to fix them but the customer is refusing to let the crew come out. We have invoiced the customer for the work we have completed. This was at no markup either. It was at cost, materials and labor only. 

  Customer Answer

  Date: 10/04/2024

  I will pay this balance as stated in the response to move on from this less than satisfactory situation. I am disappointed in the response and your lack of ability to as you say “make it right”.  
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon roof completion, I was unhappy with a part of the roof that dips down and back up. I requested that their quality inspector came to evaluate it with me present. I wasn't ever contacted and he came when I was not home and visibly, in my security camera, did not inspect the roof but left a note saying it was approved. I called and requested he come back when I am there so I can point out my concerns. He again was sent out when I was not there and told me simply that it is "just the shape of the roof", though in my opinion it clearly looks deformed. I also requested that they coordinate my city inspection so that I be present. They, again, without alerting me, scheduled my city inspector to come when I would not be there. I rescheduled it now so that I will be there. They will be coming out in a week. My biggest complaint is that immediately following the roof installation, my ceiling in one of my bedrooms got a huge crack spanning the length of the ceiling and dipping down in the center. It is obvious from its appearance and the amount of sagging that someone had either stepped where they should not have or dropped something heavy. I brought up my concerns with the company, hoping for assistance in paying to replace the drywall, but I was told "In the contract you signed it states we will not be responsible for any damage what so ever to the inside of your home. I will relay the message to management but no one will be contacting you back". I explained that I am uncomfortable paying my bill until this matter is resolved and I was then told "I will alert billing that you're refusing the pay your bill and they will handle that with you". I explained that I was not prepared for the large extra expensive of replacing half of my ceiling due to their error and I was told again that no one will be contacting me back. There is no corporate office for me to contact and management is refusing to speak with me at all. I have only spoken with a call center or sales person.

  

  Business Response

  Date: 09/27/2024

  During the install the crew leader discussed with your father that the home has structure issues & there wasnt anything we could do about that. We have before and after photos that show the appearance of the roof is the same as before, just newer shingles.

  Customer Answer

  Date: 09/27/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22347759
  
  I am rejecting this response because: my complaint is about the hole in my ceiling from negligence. Unfortunately a portion of the ceiling is coming down in my childs room and I have to pay for it and have it fixed immediately. I cant understand how a company could have an employee accidentally damage my ceiling to the point of a hole from either someone stepping wrong or dropping something heavy and refuse to speak with me about it or offer some form of assistance to help the situation. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately July 15th 2024 I met **** with Mr.**** at a customers/ neighbors house. I was acting as their design consultant on their behalf for their home. **** ****** @ ************************************ *********** that I worked for (Maven Roofing) had recently replaced their roof and exterior damages to siding gutters soffit and facia was still necessary and covered by their insurance claim. Due to a major storm that happened on May 9th and 26th 2024 our local community was experiencing a lot of damage to roofs and extremities to homes and businesses. Because the company I worked for, only replaced or repaired roofs we were all looking for reputable contractors to do the rest of the work required by insurance. Mr. **** covered the remaining repairs/replacements necessary. I met again with **** on July 23 at my home. ************************************. My neighbor ****** ******* at *************** also met with him at the same time. We both have had our roofs done by Maven Roofing and required additional work to the siding soffits facia and gutters that Mr.**** does. I also handed via text messages all of my former clients that required additional work to ****. **** 6 additional clients. **** came to Joannes and I house on 23 July and removed a sample of siding from each of our houses to send off to **** which was one of the requirements for insurance. On July 26 I sent him a text message asking if there were any updates on my home, or if he had a quote for the job to send to my insurance company. July 31 I had another appointment to meet with ****, but still no quote or information received regarding the work that needed to be done. Starting Aug 9th is when my text messages where then ghosted by ****. I received a read report and a time stamp of when he read it, but zero communication. Aug 9, 23, 26. I have contacted the main office 9/16 spoke to ****** and he promised a call back. I have not received a call back at all. siding is still Missing!

  

  Business Response

  Date: 09/19/2024

  Hey *******,

   

  It sounds like the ball was dropped on our end. I notified the local Nashville office and it sounds like they have called you to work out a resolution. We sincerely apologize for the issues you experienced with our team and are using this as an opportunity to improve our services and communications moving forward.

   

  Best,

  Customer Answer

  Date: 09/20/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22303773
  
  I am rejecting this response because: 

  No one has called me!! No one!  Not **** or ****** NO ONE!  
  I only have one phone and one phone number! I have a voicemail set up if I do not answer. There has not been any calls, texts or emails. 
  ************

  ***************************************

  
  
  Regards,
  
  ******* Childs

  

  Business Response

  Date: 09/27/2024

  I spoke with the Nashville office and was informed that **** had reached out to you.

   

  Regarding the samples, The piece of siding sent to Itel was at the insurance request. These samples are not returned to Mr. **** or the customer. 

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint transcribed from hard copy complaint form received from another BBB.
  In February of 2023 I had roof & siding damage from a storm. Mr. **** came out helped me pick out shingles and suggested a siding color that he said was the best match which I went with as he was an expert. I waited until May of 2024 for my siding as I thought I was waiting for the perfect match. When I seen it on I was shocked at the color difference mine being way darker. I immediately contacted the office to tell them it was unacceptable! They were very rude and said I picked the color (which I did not) & signed the contract. They told me my siding had faded & thats why it didn't match. Yet mine is much darker.

  I asked them to just come out and look at it and they would see that wasn't the issue.  They wouldn't. When my friend contacted them on my behalf *** said "calm down ***, it's just an insurance job" Not it's my home and the value has surely dropped looking like it does.

  They called my with 4 people from their office and myself to resolve the issue, but again wouldn't listen to anything I said or even ask it there was anything they could do to resolve the issue. Just demanded I pay the bill. Which I never once said I wouldn't I felt very bullied!

  I received the enclosed Final Bill notice before I ever received a bill.

  I feel if they couldn't match my siding they should of said so in the beginning and I would of choose another alternative.

   
  

  

  Business Response

  Date: 07/01/2024

  This was a small partial replacement only. We did use the color on the contract and we did our due diligence to confirm and verify this. A partial replacement never matches exactly with sun fade and other variables such as age, type of product, how much sunlight it gets etc.  We did not in this circumstance nor do we ever make any promises of an exact match. We bring the samples out to the home and hold them up and let the homeowner decide what they feel is an acceptable match.

  
  I understand that her contention is that she asked the sales rep his opinion on what color he felt would look nice, but at the end of the day it is her decision what color to use. Its ok to ask someone with experience their opinion such as a rep, and its ok for the rep to give his opinion but at the same time it is solely the homeowners decision which color to go with. We never choose the color for them. We can give guidance, sure but its her decision at the end of the day. We never make this decision for them.If she chooses to go with what the rep suggested she also has to accept the outcome. She was given all the options and color samples to look at if she felt she could find one that she liked better she had the opportunity to do so.
  
  Her recourse, which *** explained via phone could be to go back to her insurance company and tell them she doesnt feel there is an acceptable color match to her old existing siding. In some instances if there is no appropriate match the insurance company will be forced to replace all the siding. This option was explained to her but she did not seem interested in pursuing this.
  
  At the end of the day though, considering everything its actually a pretty close match, so its doubtful her insurance company would disagree. 

  Customer Answer

  Date: 07/08/2024

  I am still unsatisfied and feel this was not the color I agreed to and surely they could have given me one at least a few shades darker . Rather than help me with a solution , I feel they have bullied me & offered no solution at all. Whatever happened to costumer service .?yes I contacted my insurance and they replied that the company I had put it on should better match it . 

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for garage work and house insulation to be completed the same day in Dec. When they left for the day they missed putting insulation in 1/2 of the house and the garage was to be secure for no critters to enter and there are clear large gaps between the roof and wall of the garage. Very unacceptable to what was discussed with the sales representative Dave. The company came out again to complete the insulation and “look” at the garage and come up with a plan. Once they came up with a plan to “fix” the garage someone was to return to complete. No one has come and no one has called. The company sent me an invoice. I paid all except $1000 in anticipation of them completing the garage. I was always to pay at the time of completion and we are NOT there yet. No one has contacted me regarding completing the garage. I am being threatened with a 20% penalty if I do not pay the balance now. They are not responding to what their “fix” is going to be. I requested a meeting and my request has went unanswered. Please assist. Thank you. ****** ****

  

  Business Response

  Date: 05/13/2024

  We have reached out to the customer to schedule another inspection.

  Customer Answer

  Date: 05/17/2024

  I attempted to pay the balance due by 5/10 on 5/10. The website would not allow the payment to go through. I tried 2 different cards, it was not my payment information. I went to the business and it was closed. The next day, 5/11 a check was mailed. Balance is paid in full.

  The company explained that they are not honoring the contract the sales guy, Dave, wrote up.
  Dave did not include the materials needed on the contract signed. I didn’t know that, I am not a contractor.

  If it was that simply put why wasn’t that addressed since December?
  I was offered an opportunity for a quote for more work but I am not willing to put myself in more of a situation with this company.

  This business has some shady practices. I don’t not want anymore services from them. I do not agree this situation was handled professionally. I will continue to warn people I know and strangers afar to beware and to look elsewhere.

  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we had a roof installed on april 5 2024.. prior to that install we had our gutters taken down. and after install of roof my gutter company could not reinstall the gutters. the roofing company did not install the drip edge flush with the fascia and since my gutters are hooded it interferes the gutters had been up for three years and i was given assurance that there would be no issue..

  

  Business Response

  Date: 04/22/2024

  The GM, Zach is setting up a time to meet with you to discuss.

   

  Customer Answer

  Date: 04/26/2024

  there are repairs that need to be addressed but all issues have been verbally agreed to.
  
  Regards,
  ****** *******

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Able Roofing was consulted in February 2022 to repair the flashing and leaking on the roof of our sunroom. The work was "completed" in April. Able was then contacted in June/July 2022 with a complaint that the leak wasn't fixed and the sunroom still leaks when it rains. Able assured me multiple times that the person who performed the work would reach out to work on a solution, which never occurred. We contacted Able 2-3 times in 2022 to resolve the matter. We reached out again during 2023 with no response. We finally reached out again in March and were eventually told by the Operations Manager that the warranty on the repair was only 90 days and that even though we initially called with this complaint during the warranty period, it was now lapsed and there is nothing they can do aside from sending out a different person and paying again to redo the work.

  

  Business Response

  Date: 04/15/2024

  We did a repair on customer’s sunroom in April 2022.  Job scope on contract:
  "This repair is for above the glass room addition out back. We are to repair the shingled eave only, not doing anything with the glass room portion.  Remove existing gutter along eave, remove a couple rows of shingles as necessary, install new drip edge along eave (jumbo sized drip/gutter apron if necessary) and install new shingles back down. Customer understands this won't be an exact color match, and customer understands we will not be doing anything with the glass room addition and any problems associated with that will not be resolved."
  
  Leak only occurs during heavy rain, customer did call in reporting such in June 2022. 
  
  Customer called in again in August 2022.  Salesman explained that the leak might have been due to the flashing of the sunroom (which we didn’t do, nor can we work on due to the nature of the glass sunroom; this was outlined in their contract).
  
  February 22, 2024: Customer called in reporting this same leak, was told they are out of warranty, and reminded that their heavy rain-leaking issue is because of flashing described above. 
  
  They called in again on March 21,2024 and spoke with the Office Manager. The Office Manager informed them that there is nothing we can do as a courtesy at this point.  He claimed he called several times in 2023.  The Office Manager informed him that there is no record of them calling in since August 2022.  The Office Manager gave him their direct phone number, he said he would get with his wife, and that he would call the Office Manager back. Never heard from him. The Office Manager did not tell him we could fix the issue by sending someone out and charge them for re-doing the work.

  Customer Answer

  Date: 04/16/2024

  I am rejecting this response because: The original quote from 1/26/2022 (attached) stated that they would be repairing the flashing. In the February call, the manager stated almost exactly they could "send someone else out and requote for the work", but there was nothing they do because it was out of warranty. 
  
  Regards,
  
  ***** **** **

  

  Business Response

  Date: 05/29/2024

  I'm reattaching the signed contract, as it lays out exactly what was agreed to. You can also reference "Additional Terms" point 3. 

  "This repair is for above the glass room addition out back. We are to repair the shingled eave only, not doing anything with the glass room portion.  Remove existing gutter along eave, remove a couple rows of shingles as necessary, install new drip edge along eave (jumbo sized drip/gutter apron if necessary) and install new shingles back down. Customer understands this won't be an exact color match, and customer understands we will not be doing anything with the glass room addition and any problems associated with that will not be resolved.”

  Customer Answer

  Date: 06/14/2024

  Able’s insistence on not wanting to resolve this problem is becoming increasingly infuriating. Their last two responses have been the same. It’s like they’re purposely trying to drag this out.