ComplaintsforRoof King & Restoration

• Initial Complaint

  10/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Description: I had a roofing company, Roof King, contact me about replacing our roof. We chatted and I signed some paperwork, not realizing I was signing a contract. I decided to go with another company and they are charging me over $3000 for not using them citing I signed a contract with them

  

  Business response

  11/02/2023

  Dear Mrs. *** ******,
  
  Thank you for bringing your concerns to our attention. At Roof King, we pride ourselves on transparency and ensuring our customers fully understand any agreements they enter with us.
  
  Upon reviewing our records, it appears that during our initial consultation, an agreement was signed that outlined the terms should an approval be granted and if you chose not to move forward with our services. This clause is implemented to cover the preliminary work, time, administrative, and operational costs that arise when planning a roofing project.
  
  With that being said, we deeply regret any confusion or inconvenience this may have caused. We understand the importance of clear communication, and we apologize if there was any lack of clarity during our discussions.
  
  While the agreement you signed is legally binding, we value our customer relationships and want to ensure your trust in our company. We would be open to discussing a potential resolution that is fair to both parties. Please contact our customer service team at ###-###-#### and we will work with you to address the matter promptly.
  
  Once again, we apologize for any misunderstanding. Our primary goal is to ensure customer satisfaction, and we hope we can find a solution that upholds this commitment.
  
  Sincerely,
  

  
  Roof King

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I will regard Roof King & Restorations as "RK". RK performed hail and wind damage repairs on our home. The claim was initiated in May of 2022. As of today October 11 2022 RK has yet to fully complete our repairs. RK has displayed horrible customer service. After receiving the insurance check RK placed us on the back burner. RK sent contractors out who performed poor quality work and have left my home in dangerous conditions. They did not re attach our side deck the correct way and cut a notch in our rim joist. RK voided contract by installing a different siding than was in the contract without any notice to use. We discovered the difference in the siding on our own. RKs contractors used packing tape to tape up our outside light power wire together which is a fire hazard. RKs contractors poorly installed out electrical outlets which are a shock and fire hazard. The rotten wood damage was given a quote of $2500 to repair however RK billed the insurance company $3200 for this repair. RK contractors attempted to cover up the rotten wood and informed us that it was not a problem. I informed the crew that they must remove the weather barrier and found the underlying wood to indeed be in unusable quality.

  

  Business response

  11/08/2022

  We have come to a resolution with the homeowner and fixed all the problems that were expressed. 

  Customer response

  11/09/2022

  I accept the business's response to resolve this complaint.
  Regards,
  
  **** ******

• Initial Complaint

  09/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 9/1/22 Roof King Restoration replaced our roof under an insurance claim. After receiving an email of the Certificate of Completion, i notice in the photos, a patch of discolored shingles. So after getting home from work, I looked on the roof, and sure enough there was discoloration. This is something the crew installing should have noticed when laying the shingles. It took me as the customer to point it out. roughly 2 weeks last after going bouts the Tony. He finally sent freddie out to fix it. He showed up angry and had an attitude about being there. However this problem has been resolved for the time being. (hopefully there is no leaks in the future from this) Also, on 9/1/22 the ABC crew damaged 2 of 3 **** security cameras. I have brought this to attention and nothing is being done, and im getting the run around from Tony on replacement. Its been almost a month and nothing has been done. Ive sent emails to Tony, with the latest requesting his managers contact to get this figured out. So far no avail.

  

  Business response

  09/27/2022

  Good afternoon ****, 

  I hope all is well. 

  After just speaking with you on the phone I'm glad to know you're happy with the new shingles we installed to fix the discoloration and give you the uniform appearance you desire. 

  As far as the camera goes we would be more than happy to replace anything we damaged. I will send you some of my recommendations from amazon that have good reviews. If you don't like the systems I send over you're welcome to do your own research and let me know which system you'd like. 

  At the end of the day we will always replace anything we damaged and just want our customers to be happy. 

  Customer response

  10/07/2022

  Hello. I’m replying in regard to my complaint filed. I have not responded to it because this has not been resolved by the business… they were supposed to send me a new camera for the damaged one and I have not received itC it’s been over a week. I left it open in hope they would have it shipped by amazon prime by now, however that is not the case. Therefore this has not been resolved and I would like it to remain open please!
  
  ****

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