ComplaintsforGoMarketin
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Complaint Details
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Initial Complaint
09/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This group called saying that they needed to verify my Google My Business account, that these accounts are free for 10 months but now my rankings are low and they need to re-activate it. They were very convincing in verifying my account, and sent a text code from the number Google uses for two-step verification. They said there was a one-time verification fee of 99USD, and I gave CC details over the phone. They then emailed a receipt and I saw it was from GHyperLocal, which raised the red flag. After the call I got another call asking about my satisfaction with the transaction.Initial Complaint
05/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On April 26th a lady called me and stated that she was from Google and I needed to pay $130.18 in order to have my page continue to show on Google, she took my credit card information and charged it. After I seen the charge was from "Go Marketin" and not Google, I contacted Google and they stated it has nothing to do with them. I tried to contact both numbers Go Marketin called me from but they are now not in service. I have also not received an email confirmation as I was told would be sent. I would like a refund and my card information taken off file as I do not want any further charges in the future.Initial Complaint
04/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Scam: Ohio Attorney General is on Notice:We were contacted by an agent called Anna D she gave me an ID of G2*** she said she works for Google and said that my Business google account was under review for being inactive saying I would have to pay a one time fee of $99.00 USD for the period from for 2021 to - 2025 and emailed me a confirmation saying that it was a monthly subscription. I was not in agreeable to having any monthly subscription as it was suppose to be a one time fee to put my ad as a Verified google business and giving me a more target search for my business and I was under the impression that it was an employee from Google. He sent some google verification codes on my phone and then took my credit card info and charged me $99.00 saying this is a monthly charge and a phone number he was texting me on also. He said I would receive another e-mail confirming that it was a one time charge and I still have not received this email and when I tried to contact the company by phone no answer.Initial Complaint
01/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I WAS CHARGED 99.00 ON APRIL 8 AND MAY 10 OF 2021.They said that "they were google",which they are not as I know now. They took the money out of my Union vacation fund, which I included the transactions. I would like a full refund 198.00. THANK YOUInitial Complaint
01/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I paid for services multiple times to have them fix my problem with google. I was constantly called about paying $99 to keep my google listing from being deleted. When I finally contacted them they wanted more money. The last 2 guys I paid no longer work there and I was told without a receipt there’s nothing they can do. Well that ain’t true and I should’ve never been charged. They assured me my listing if I paid the $99 would be for a year.Initial Complaint
10/07/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I was contacted by an agent called Mark R***** he gave me an ID of G2*** he said he works for Google and said that my Business google account was under review for being inactive saying I would have to pay a one time fee of $99.00 USD for the period from Oct 07-2021 to Oct 7- 2023 and emailed me a confirmation saying that it was a monthly subscription. I was not in agreeable to having any monthly subscription as it was suppose to be a one time fee to put my ad as a Verified google business and giving me a more target search for my business and I was under the impression that it was an employee from Google. He sent some google verification codes on my phone and then took my credit card info and charged me $99.00 saying this is a monthly charge and a phone number he was texting me on also. He said I would receive another e-mail confirming that it was a one time charge and I still have not received this email and when I tried to contact the company by phone no answer.Business response
10/28/2021
Hi,
With reference to the Complaint Id. ******** dated. 07-10-2021 by ******** *******.
As per the request of the client we have already cancelled the subscription of the client on the very same day when he signed up for, but he never asked for any refund, but after the reviewing the complain on BBB portal we contacted the client asking for his desire, he said that he wants the refund. So we have already initiated the refund back to the client however it takes 5-7 business days to show up the credit on client's statement or account. However we are attaching the credit note as a proof that the refund is already processed by our company.
It's a humble request, close this case stating that the issue is resolved."Regards
Samuel P****
Accounts Team
Gomarketin
www.omarketin.com
+18006579380Customer response
10/30/2021
I have received the email showing my receipt for the refund after my attempts to contact the company this was the best way for me to Contact and resolve the issue thank you
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.