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ComplaintsforDunham's Sporting Goods
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Complaint Details
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Initial Complaint
08/12/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I visited the dunhams sports location in heath ohio on Aug 10 2022 I bought a new target a hurricane 425 bag and new arrows total was 69.67 I shot the target twice and both times it failed to stop my arrow and ruined fletchings bag is rated at 425fps bow shoots 405 .so I called and asked to speak to a Manger and was put on with ***** I asked her if I could return products she told me no and that was on manufacture. SoI asked if she had any information on contacting manufacture and her reply was to just put plywood behind the target to stop the arrows and to check the products I bought more thorough next time like it was my fault and I bought wrong productsBusiness response
08/16/2022
A misunderstanding must have occurred. Dunham's customer service representative is reaching out and offering a full refund.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.