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Better Business Bureau®
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          Additional Information

          Not BBB accredited

          Ivory Paper Co

          View full profile
          Location of This Business
          Columbus, OH 43230-2432
          Email this Business
          BBB File Opened:
          1/15/2020
          Years in Business:
          6
          Business Started:
          10/15/2018
          Alternate Business Name
          • Ivory Paper Company
          • The Stinson Group LLC
          • Touch of Social
          Business Management
          • Ms. Alitzah Stinson, Founder/CEO
          • Mr. Brandon Jamal Stinson Schmidt, Incorporator
          Contact Information

          Principal

          • Ms. Alitzah Stinson, Founder/CEO

          Customer Contact

          • Ms. Alitzah Stinson, Founder/CEO
          • Mr. Brandon Jamal Stinson Schmidt, Incorporator
          • Ms. BJ Hashman, Account Manager
          Additional Contact Information

          Email Addresses

          Serving Area
          • Franklin County, OH
          Products and Services
          Paper planners, stationery, stickers
          Refund and Exchange Policy
          • According to The Ivory Paper website on 3.12.21, there are No returns. No cancelations. Exchanges only on damaged items .

            Since each Ivory Paper Planner is made to order, our current policy only allows for exchanges on damaged goods only. We do not offer cancelations or changes on orders. Processing times our the best estimate on when your planner will ship but this can be delayed during peak seasons or sale periods. Delays in processing are not causes for cancelations.

            You have 7 days from the date of delivery to initiate an exchange by emailing us at [email protected] with your order number and images documenting the damage to your planner.

          Social Media
          Business Categories
          Stationers, Calendars

          Alert

          See What BBB Reports On

          Alert

          BBB files reflect Ivory Paper Co planners may have longer than anticipated delivery times, and refunds may be delayed. BBB opened its' file on Ivory Paper Co on 1.15.20 when we received a complaint from a consumer who paid for a planner that was not delivered. As of 1.3.21, BBB has received 117 complaints from consumers who have ordered planners which have either not been delivered, or have been unsatisfactory. Consumers have also said the company fails to respond to requests for assistance or refunds. Ivory Paper Co sells their planners on their website, FB and Instagram pages. Ivory Paper experienced a growth spurt, and to deal with the increasing number of customers hired more staff and moved into a larger facility, called The Pink House. Consumers are well advised  to take into consideration a longer than expected elivery date when choosing whether to purchase a planner from Ivory Paper Co, and to pay with a credit card. A credit card provides additional protections; it’s easier to dispute charges or to get your money back if there is a problem. Debit cards, prepaid cards or gift cards don’t have the same protections as a credit card.

          Contact Information

          Columbus, OH 43230-2432

          Visit Website
          Email this Business
          (614) 407-3923

          Accreditation

          This business is not BBB Accredited

          Years in Business: 6

          BBB Rating

          B

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.