ComplaintsforNorthwest Title Family of Companies, Inc.

• Initial Complaint

  01/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 12/23/2023, Northwest Title acted as the closing agent in my purchase of a house in Athens, OH. Its employees made repeated factual errors on the closing documents it prepared for the transaction involving factually incorrect information about me despite me having provided the correct information to its employees in writing multiple times prior to the transaction closing. The errors initially included incorrect prorations of property taxes and incorrect assignment of closing-related fees to me that were counter to the language in the purchase contract that was provided to the title company. Further, the title company's employees made factual errors related to my tax bill mailing address on the county conveyance form that I pointed out and that they assured me would be corrected, but they were not corrected before closing, which resulted in the wrong information being provided to the county that would prevent me from receiving property tax bills. Throughout the process, I repeatedly contacted ****** ******* in Northwest Title's office, who said she was a manager and working to ensure everything was corrected. However, she did not correct all the errors, denied she made any, and refused any remedy after the faulty closing.

  Business response

  01/12/2024

  Mr. Caplin,

  That's unfortunate that you had a poor experience with one of our offices that wasn't up to expectations.  As a company, we strive to provide clear communication, accurate documentation, and an overall positive customer experience.  We must have fallen short with your transaction, and I'm sorry that your experience wasn’t a positive one.  If you would like to discuss your experience in more detail, or if you believe there was an unresolved error or loss that you've suffered, please reach out directly to our Regional Manager, **** *****.  Her contact information can be found here: (link redacted).  Thank you for taking the time to share your experience through the BBB, and I have shared that feedback with the team that was involved with your transaction.

  Sincerely,

  ******** ********** Esq., OLTP, NTP

  Chief Executive Officer

  Northwest Title & Northwest Law

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩