Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Description: In May 2023 consumer purchased a used vehicle from Jone's Topsoil. In December, the vehicle had engine problems. Consumer took the vehicle for repair and they are unable to repair. He believes the supplier sold him junk that could not be repaired. He paid $80,000 for the vehicle and it should have run longer than 5 months. Vehicle: 2014 Caterpillar TRA CT660 Vin: ***************** No atty
Business response
04/17/2024
Dear BBB:
We received this complaint regarding the purchase of one of our used dump trucks. We sold this truck through a Used equipment broker from Cleveland, Ohio, ******** Group. We had very little communication with the claimant, **** ********. The sale was made between ******** and ********. They set the price and made the financing deal. As you can see, the truck was sold "as is" with no warranty.
Sincerely,
**** * ****-Vice PresidentBusiness response
05/03/2024
We have considered this matter closed. Please refer to our previous response and documents. This 2014 used vehicle was sold "as is" with "NO WARRANTY"
I also understand that the finance company re-sold this vehicle to Vander Haag's in London, Ohio on 4/16/2024
Jack Fink - Vice President
Jones Fuel Co
Customer response
05/03/2024
I spent 14,000 as a down payment, and had that unit for all of six months, it should’ve ran longer than that, I just feel like I need to made hole, I ’ve been put out of business, die to no future of my own, yes the finance company did resale the unit, to cover their loss, and I’m left with nothing, I don’t see how that works, what are my options cause I spent a lot of money purchasing the unit and to only drove it for five months just isn’t right,
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.