7 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Von p
1 star04/11/2024
Had my car towed for no reason...they said I had a flat tire 11/23..the car was fix the next day... 5 months later 4/24 my car or towed for said flat tire...that was addressed 5 months earlier... They said the apt complex authorized... But my complex said they never did...so I'm just getting the run around...Review from Stetson C
1 star09/26/2023
Company towed two of my vehicles without justification because they did not follow instructions given by the apartment complex and caused damage to two vehicles and stated they did not cause the damage yet the damage wasn’t there the day prior to them being towed. The vehicles should not have been touched at all as they were parked in the designated area that was established by the apartment complex. But they were still moved and damage was caused and they have no photo evidence of the damaged areas before they towed it.
Complete Impound & Recovery Response
09/27/2023
This review is false and misleading. The private property customers we service are very happy with our performance.Review from Jennifer B
1 star09/18/2023
Zero stars. Criminal company that should not be trusted or used by apartment complexes to tow away vehicles from the guest parking or any private properties looking for towing services please save your time and money and look else where. My issue was resolved once I contacted the authorities but I was genuinely scared for my life and threatened by one of their employees.Complete Impound & Recovery Response
09/27/2023
This review is false and misleading. The private property customers we service are very happy with our performance.Review from Joshua M
1 star09/15/2023
I tried to get into my car at 7:30 am and they towed the wrong car overnight. They meant to grab a car with the identical color, make, and model two spots over from my car that had expired tags. Instead, they carelessly removed my car with properly registered tags. All they guy had to do was double check the rear license plate. So easy that the lady on the phone looked after cursing me out. It took her 5 minutes find the mistake and costed me 2 hours of my time. The only thing they did right was not charge me for anything, but they made me late for work. In a lot that doesn't have parking passes or anything. They only towed because of expired tags, and they carelessly picked up the wrong car.Review from Sarah L
1 star02/17/2023
********* company. I am a resident with a registered vehicle and they towed my car. I've also seen others towed who were parked less than 15 minutes, so they must have spottersReview from Hayes M
1 star05/27/2022
NEVER GO HERE. Unprofessional and was told incorrect information that ended up costing us over 500 dollars. Our car was stolen and towed there. We came the day of finding out to pay the approx 275 hold and release as well as get it towed to the mechanic shop. We paid and left. A week later the car is missing and had to wait 30 minutes on hold for them to find it. We were told that we never paid the fee for it to be towed to the mechanic even though we had the receipt and the receptionist asked where we wanted it towed. They also said there would be no hold and release fees because we already paid them when we came back to pay the magical new tow price of 175. One day after we called to arrange the tow because we were able to pay and now it's 380 dollars. THEY ARE CROOKS WITH NO CUSTOMER SERVICE. DO NOT GO HERE AND IF YOUR CAR GETS TOWED TAKE IT OUT AS SOON AS POSSIBLE.Review from cedric i.
1 star12/03/2021
These people are horrible !!!! I got a flat tire on my vehicle and had plans to fix my car the next day they literally towed my car the next day, and expect me to pay 170 dollars to get it back, they damaged my rim dragging the car out of its spot, stole items and cash out of my car, and their is nothing in my apartment lease that says they have to power to just tow my car so quickly. They did not do an inventory check list upon receiving the vehicle and my car has obviously had someone go threw it, the company office was super rude even at one point 3 women and a driver name ******* laughed at me, know I have to let my car sit in there while I file a lawsuit because I believe my car was taking illegally along with my missing items, these people are a trip.
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