Additional Information for Certified Tree Experts

In November 2021, BBB opened an investigation into this company due to the number of complaints and customer reviews we recieved concerning the business' practice of charging a 25% cancellation fee, and failure to repsond to calls and requests for asistance from their customers. BBB through Google maps confirmed the address the business uses is a UPS store, a mail receiving and forwarding company. BBB also asked for and received a copy of the business contract.

When making a decision as to whether to use this company consumers should carefully consider their contract which reads in part: 

"CANCELLATION FEE: We do not require a deposit however we strictly enforce our cancellation fee If a complete job is cancelled after work is authorized by signature below or email authorization a 25% of contact cancellation fee will be assessed and must be paid at the time fo the cancellation. 

Completion of Contract: After customer authorizes work crew may show up unannounced to perform service unless noted otherwise....Customer agrees to allow 30 days for job completion. 

Stump Grinding: Unless specified in the contract/estimate, stump removal/grinding is not included in the price estimated and is a separate service/job. Grindings from stump removal are not hauled and will be left on work site. Please allow 10 days for stump griding services ...weather permitting."