Business ProfileforColumbus Auto Source

I purchased a vehicle from Columbus Auto Source located in Columbus Ohio on 12/29/23. I purchased the service vehicle warranty for $2355.00 and $877.00 for gap insurance. I paid my car off in full on 01/19/24 balance of $13,298.25 to IH Credit Union. I started having some issues with my car and took it to Goodyear on 02/20/24 who I have done business with for over 20 years. All-in all about $1500.00 worth of work which should have been covered. Once I was informed, I made an online claim that same evening and seeing I did not hear back by the next morning so I called them and spoke to ********, who provided a claim #***************. I uploaded my contract from the dealership and the warranty and claim information was included. I was told **** the adjuster would call and never did. Friday, I had to authorize repairs because I needed my car and paid that Saturday. I uploaded the invoice and still heard nothing. I called them and they keep saying they are not the administrator of my warranty contract. I spoke again with DLP (Dealer loyalty Protection) and spoke with *****, and *****, then ******** again. She asked me to resend the contract and I did. She called back and said the claim would be uploaded within an hour and someone would call never did. I emailed both departments and requested cancellation of warranty and gap insurance. I still have not heard anything. I have sent a formal request for cancellation for refund of warranty and gap insurance and included all documentation including contract and invoice for repairs via priority mail to both Dealer Loyalty Protection and Columbus Auto Source. I do not want anything to do with Dealer Loyalty Protection. They never respond and are total scammers. Here are the tracking numbers for both: ********************** Delivered Columbus Auto Source March 11, 12:31PM Columbus, OH ********************** Delivered Dealer Loyalty Protection. March 13, 10:19AM Mahwah, NJ Columbus Auto Source is responsible for my refund