Business ProfileforExpress Auto Sales III, Inc.

Dear Express Auto Plus,, I hope this message reaches the appropriate parties who can address my concerns. No one ever answers the phone or emails. I am writing to express my utmost dissatisfaction with my experience as a customer of Express Auto Plus. The issues I have encountered are numerous and have significantly impacted my overall satisfaction and trust in your company. Firstly, I would like to address the excessive repo fees that are charged to customers. These fees are exorbitant and seem to have no reasonable justification. It feels as though Express Auto Plus is taking advantage of unfortunate circumstances, imposing financial burdens on individuals already facing difficulties. Furthermore, the lack of responsiveness from your side is concerning. It is extremely frustrating to be met with unanswered phone calls and endless hold times. As a customer, I value effective communication and prompt assistance, neither of which have been provided by your company. Additionally, the condition of the cars sold is far from satisfactory. Despite being advertised as sold "as is," it has become apparent that extensive repairs are required upon purchasing a vehicle. This is not only unethical, it unprincipled. This discrepancy undermines the trust customers place in your business and portrays a lack of transparency. Moreover, the payment dates set by Express Auto Plus do not align or correspond with my personal payment dates. This misalignment creates unnecessary confusion and stress, as I am expected to meet payment deadlines that do not align with my financial obligations. These practices feel exploitative and unfair, bordering on predatory lending practices. I implore you to reconsider these business practices that not only harm customers but also tarnish the reputation of Express Auto Plus. I sincerely hope that you take immediate action to address these concerns and rectify the situation. Thank you for your attention to this matter. Sincerely, ***