ComplaintsforSpectrum Motor 1 LLC

• Initial Complaint

  05/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Im filing this complaint to the BBB as Im highly disappointed in the car that I received. The first car that I received which was a ******* 2015 sonata there was issues with car shaking real bad when accelerating above 35mph, when mentioning this the lady ******** stated this only happens when the air/heat is turned on which was totally incorrect. First day leaving the windshield wiper control hook came off and I asked for it to be replaced. It never was when brought back in it was rigged and part was never purchased. The insurance was also extreme high on the vehicle due to theft rates. Also insurance also stated the car was a rebuild. Due to these issues my insurance constantly lapsed as i was paying more than the note on the vehicle. I advised them Of this burden and the car was switched out to a 2016 **** fusion on 4/12. There seemed to be no issue with this car until a week later my 5 yr old son and I were driving I did some errands and the car just stopped. I had to get it jumped it then would start however was jerking remainder of day. I went back to the dealer a week later advised of issue stated it must be battery or other issue but the ***************** stated it was a key issue. And they were gonna get a locksmith to fix the key. Long story short it was never a key issue. I had to purchase a new battery also get an oil change. Which was told to me would get done during an audit. Not sure why the car needed to be brought back to the dealer for an audit. That was odd in itself. However, that wasnt the only issue the car kept losing gas and engine light came on so I got a mechanic to take a look and a series of other issues came up. Essentially on 5/1/24. I returned the vehicle as it was unsafe for me to drive and causing me to lose hours at work and Ive been without a vehicle since. Not sure if the car got fixed , I want all my funds back at this point as it has created a hardship for my kids and I. And I have no way to work Uber is expensive.

  

  Business response

  06/07/2024

  ********************* leased a 2015 ******* Sonata from Spectrum Motor 1 on February 22,2024. During the time she had this vehicle her insurance lapsed multiple times due to non payment because she said the payments were high. She kept reinstating her policy with **** until she came in on April 12,2024 to switch to the 2016 **** Fusion were she switched to Progressive Insurance. 
  At the time of the 2015 ******* Sonata D-******************* was informed that it was a rebuilt title and even signed paperwork stating she understood. While she had the 15 ******* Sonata she did bring the vehicle into the shop to have fixed the windshield wiper issue she was having and have the shaking addressed. After the visit there were no further complaints about the vehicle. Once she switched into the *********************************************** to be looked over and her concerns addressed. With regards to the 16 **** Fusion she could not make the remaining due at signing on time and we granted her an extension to help her out ($500 due on 4/27 & 5/11 we allowed her to make the on 5/4 & 5/18 instead), but she still did not make those payments. When she dropped the 16 **** Fusion off at the lot on May 6, 2024 she said she just needed time to figure out what shes doing, either coming up with her payment or switching vehicles again. Then we received notification from our bank of a chargeback for the full $4000 paid at lease signing; customer is intentionally trying to scam us by trying to forcefully get the money back that was received in a legally binding contract and signed in numerous places that it is non-refundable.
  
  

  Customer response

  06/11/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21764197
  
  I am rejecting this response because: I have proof that I brought the vehicle in to be checked and was advised it was a key issue, i also have text messages of me stating these issue as it ended up being a battery and a few other issues which I sent a picture of and was told they offer a discount for these issues to be fixed and to always reach out to ****** for any car issues. It was never rectified which is why it was returned 

  
  Regards,
  
  D-*******************

  Customer response

  06/20/2024

  This is defamation of my character as I would never try to scam a company out of money. If anything I was scammed and the matter was not rectified whatsoever to scam a car that practically a lemon is highly outrageous and its unprofessional on the business end to say as such. ******** was aware of me starting a new job prior to returning the vehicle also clear communication was given when advised about the issues with the car. The fact that I had to even service the oil change on my own as well as purchase a battery and then still

  advise about all the other issues the car has and it still wasnt rectified. I will say that ******** was the only one who tried to work with me and i do appreciate that but as stated I dont want to get into a vehicle that needs to be fixed Im a single mother of 3 and a college student at that I need reliable means of transportation. I feel at this point being reimbursed for all these issues suffice I stated this within a week of having the ******** There is text communication for all of this as well so its nothing thats coming left field. Please handle this situation amicably. I have been without a vehicle for two months and its not ok to do good customers this way. The system only allows me to attach 5 attachments however I have additional documents to include in this case 

• Initial Complaint

  10/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I put down 1600 to this business for a car, on 10/6/23signed paperwork on the car to lease the car til I paid it off. I wasn’t able to drive the car off the lot due to they said I needed a fuel pump and they would fix it, they gave me a loaner car that’s not in good condition I called to get a status on the car a week later on a Wednesday the guy ***** I talk to and who sold me the car said it should be ready in a couple days here it is 3weeks later and no one has reached out to me about the car all they say is the call me when the car is ready.

  

  Business response

  11/03/2023

  ****** ***** came into the dealership and leased a 2011 Toyota Camry. At the time the customer was told the camry would need a fuel pump and she would receive a loaner vehicle until the camry was finished. We are actively working on the Camry to make sure the customer gets the vehicle and is happy with the results. The lease contract clearly states that there are no refunds. 
  
  

  Customer response

  11/15/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20786849
  
  I am rejecting this response because: 
  The company took over 30days to fix the Camry when I told them I was taking them to court to get my money back due to I didn’t trust them and it took to long for them to supposedly fix the Camry and the loaner car was unsafe 
  Regards,
  
  ****** *****

• Initial Complaint

  07/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I financed a car from spectrum moter 1 on 4/5/2023 I have been making payments since 4/5/2023 i am pregnant due in 3 weeks I have a 17 month old i am walking on foot but paying for a car every month that I don’t have they keep saying stuff is wrong with it and different excuses I just want my money back or a new car I am doing my part and making my payments on time pls let me know if I need to submit further proof

  

  Business response

  08/02/2023

  This is the furthest from the truth.  We not only put the customer in a loaner vehicle 2 different times, the first one she somehow got the vehicle shot up with bullets.  The other was impounded.  We actually had to call the police on this customer for tresspassing and causing a scene at our dealership.  There may be a small issue here with mental illness.  We have gone above and beyond to help this customer.  We can not control her personal issues.  We have repaired her vehicle and placed her in her intital car.  Please close this case.She has her repaired vehicle.

• Initial Complaint

  04/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ok, so to make a very long story short. I have hired this company to do body damage work due to an accident. When I initially dropped it off, they tried to give me a 2014 white corolla as a loaner car. This vehicle was not in adequate condition. It reeked of smoke and there was an old mcdonalds bag in the back. I asked for a different vehicle. They gave me 2017 jeep compass. I got in an accident in the jeep. I filed a claim with my insurance company. Spectrum motors then put me in the 2014 corolla, assuring me it was a good, drivable car. Before I even left the lot, i noticed on of the tires was flat. I brought this to the owner, ********'s attention. He advised I go down the street an have someone at a tire shop to put air in it. I felt this was not professional, so I asked a worker at spectrum to put air in it, which they did. Right after I began to drive the vehicle, I began to notice issues with the vehicle. I have video and pictures as proof, but the size is too large to attach to this complaint. The car had a hole in one of the hoses, in addition to other problems. I spent many many hours to try to get it in drivable condition. I had a friend who was able to temporarily get it drivable to drive it to my location. I have not driven the car since. I attempted many times to jump it, but it did not work. Throughout all of this, I kept *****, *******, and ******** in the loop as to what was going on. They showed no empathy and suggested I get it fixed. I offered to attempt to fixed it so it would at least be drivable back to the shop. I wanted to save Spectrum the cost of having it towed. At the time, Spectrum never disclosed that they had a location in the city where the vehicle was. They never once offered to have it picked up by their own staff. They insisted I either get it fixed, or I have it towed back to their shop. Spectrum motors even threatened to report the car stolen. They eventually had one of their workers license plate ** ******. company is power t

  

  Business response

  05/09/2022

  The customer has the car back. We were hired to repair it and gave her a loaner vehicle. The first loaner vehicle, she totaled in an accident. The second loaner was taken out of state without permission and damaged as well. We had to pay to have it repossessed and transported back to Ohio from Atlanta, GA. The customer ripped out the GPS and refused to give us the location for over a month. We finally got the car back and she owed two deductibles plus transportation fees. Her father paid the fees for her. She got the car back and said she was rescinding this complaint. If any other information is needed please contact us. 

  Thank You

  Customer response

  05/24/2022

   thw information the business is not true. I did not rip out the gps. Also, I asked for a receipt for the transportation of the loaner back to Cthe response the company has given is another reason I have filed this report.

  Customer response

  06/02/2022

  Schelle Nooks

  Wed, 1 Jun 2022, 09:33 pm

  My complaint is, for anything, to be on file for future customers, however,
  I would like my father to be reimbursed for any costs other than the
  deductibles. He paid an amount for the “towing” of the vehicle from
  Atlanta to Columbus, OH. The company has never disclosed the location of
  the vehicle. I am under the suspicion that the vehicle has not been towed
  back. I asked for a receipt for my records. I was never given one. In
  addition, I paid for parts that temporarily allowed me to drive the car
  back to my location in Atlanta.
  
  The company alleges that I took out the GPS. That never happened. That is a
  flat out lie.
  
  I have suffered loss of income due to the inability to work. I have been
  inconvenienced and have had to miss scheduled meetings due to the lack of
  communication by the company. I was told my vehicle would be ready for
  pickup. Once on location, the company advised me that they would only
  accept cash. This was never mentioned to me prior.
  
  The company blackmailed me into removing my initial complaint and to also
  file a report on the vehicle from my auto insurance company. They allege I
  caused the damage to the vehicle. There was absolutely no physical damage
  that I incurred while the vehicle was in my possession. There were
  mechanical issues that my insurance company is not liable for and will not
  pay. But the company wanted me to report a claim for cosmetic issues that I
  had nothing to do with.
  
  The reply that the company made is not accurate.
  
  Respectfully,
  
  *****

• Initial Complaint

  04/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The car rental place is a rip off . I keep getting cars that the say are in good condition they aren’t , the price is ridiculous they won’t let you out the contact or give you your money back . They have gave me a car I told them that needed fixed and still gave it to me as a rental and it was smoking when I came off the highway . Gave me another car and the ball joint almost came off when I was driving on the highway with my children , the tires were bad . I do not have my contract all I have is a screen shot off my cash app app showing how much I put down on the car

  

  Business response

  04/01/2022

  This review is not accurate or true. The customer leased a car with us and couldn't make the payments so we moved her into a less expensive car as a courtesy. The car did have an issue with overheating and suspension but as soon as she called us we got the car in the same day and fixed it at no cost to the customer. We also provided her with a rental car for free so she wouldn't be without a vehicle. The car was repaired and back to her within 2 to 3 days. Any used car can have mechanical problems. We try our best to go above and beyond and get those problems fixed as well as provide courtesy rental cars so that the customers aren't without a vehicle. I reached out to offer the customer an additional copy of her agreement as she stated she must have lost it because she doesn't have it. All customers are provided with copies at the time of leasing. 
  
  The car hasn't been paid for as it is a lease so there isn't any refund available. 

   

   

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