ComplaintsforColumbus and Central Ohio Systems, Inc.

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently sold my condo, closed my account # *******, paid all my bills . I keep getting additional charges, I try to call and have left voicemails every day, I’ve emailed a few times to have someone call me and no one emails or calls. I have gotten additional charges because they said I didn’t pay on time so I paid what they said I owed. And now I hav e more charges. No one will contact me so I can talk to someone I no longer live at *** ******* **** ***** ****** **** ***** and moved out 9:05/24. I have emails substantiating this snd me alerting them. I fell in being overcharged and might be sent to collections

  Business response

  09/25/2024

  CCOS has closed account ******* per the resident's request as of 9/5/24, and a final bill was issued for the last day the resident resided in the address. Because the additional billing fees heavily outweigh the usage for this one day bill, we have removed the charges from their account. The balance is at $0.00 and they do not owe anything further. The only additional charges issued by CCOS were due to a returned payment. The resident made a payment on 8/30 that came from a closed checking account. We were fined by our processor for the returned payment, and passed this fee to the resident. Other than this charge, no additional charges were incurred. Thank you for your review of this matter. 

  Customer response

  09/26/2024

  As long as my account is closed and I owe nothing else I accept that explanation and will consider this matter closed.
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *****

• Initial Complaint

  09/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Water bill was being estimated high and so contacted the company. Was told that they needed to replace the meter and people were not allowing them in their home to do so. I was not contacted or asked if they could replace my meter. I allowed them to replace my meter and was told the past 2 months would be adjusted on my bill since they were estimated high. The next month bill came out, being 3 months of high estimates. Contacted the company again and was once again told things would be corrected on the next bill. Now, 4 months later, the next bill comes out and it is even estimated to be higher than all the previous months. My bill went from being around $60 a month to $98,39, to $116.39, to $126.87, to this months being $149.17. With all 4 of the last months being estimates and being told for the last 2 months that they would have an actually reading and would adjust my bill. They continue to do estimates every month that are higher than the previous months. If the company would have initially contacted me and told me the meter needed replaced, I would have allowed them in my home. They flat out told me they intentionally are estimating peoples bills high so people would contact them and set up times to have the meters replaced. My meter has been replaced and I continue to get estimated bill for more than double of what my normal water bill has been for the past 6 years.

  Business response

  09/08/2023

  CCOS strives to ensure that we proved the utmost service to our customers, and that they are fully satisfied with the water billing service we provide. *** *****'s water meter has been estimating since  8/30/18. and the reads have been marked as estimates on our billing statements, and not actual reads. When *** ***** did contact us about the estimated reads we were able to get a work order scheduled for 7/27/23 to replace the meter. CCOS then read the meter for the first time after the replacement on 8/30, but due to an error in our billing department because of the new meter information entered, another estimated read was issued. *** ***** contacted us regarding this, to which we were able acquire the correct read from our data, and fix the issue that caused the new estimated read on the same day we were contacted by *** *****. Since CCOS now had the customer's usage habits over a 30-day period we were able to apply this to the high estimate bills and issue the customer an account credit accordingly. 

  Customer response

  09/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  Amy Smith

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩