Business ProfileforA United Window Inc.

On 4/26/23 Herb J**** came to my mothers home **** ***** & measured a window for replacement glass. At the time of measurements being took Herb J**** informed me there was a broken piece in the window. He went to his vehicle and returned saying he didn’t have the piece but it wouldn’t be a problem and would order it and get it installed when the new glass was installed. However He failed to put this on the paperwork . Upon the new glass being installed the gentleman doing the installation informed my mother **** ***** of the broken piece which helps hold the window up and in place. He also went to his vehicle to look for the piece and returned saying he didn’t have it but would order it ASAP and someone would contact her to install it when it came in. She was informed there wouldn’t be a charge to come back and do this and it was important that this be repaired or the window could fall. She received a phone call and a date of installation but no one showed for the installation. She has made numerous calls and has been told the part hasn’t arrived yet. On 7/10 or 7/11/23 I ****** Pickens called and was informed part wasn’t in yet but a message would be given to my representative to call me about it. I didn’t receive a call so I called again and was informed part was on order and should be in-in a day or two and they would check and see what the hold up was. On July 21 2023 I received a call from I assume Herb J**** as he said he was the president of the company giving me a name and number of a company to call to get this resolved at my expense. At this time he said they don’t do this type of repair to windows. This made no sense; since he also said he was the one that came out and did the measurements and told me it wouldn’t be an issue to do the repair. Why were we informed repair would be done numerous times and part was on order if they don’t do this type of repair. My elderly mother has been verbally deceived by this company on numerous occasions.