9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kailash S
1 star04/21/2023
I would like to share my pain with another customer about pathetic customer service once you buy a product and have issues with the product. I called Pure H2 (Cincinnati, Ohio Location) for yearly service maintenance and they changed 3 filters for a year-old product; after filter replacement of 3 or 4 months, the water quality was similar to the Tap water. I called the Pure H2 service guy who came two times but the issue still remains the same and they will say the next appointment is after two or 3 days. Service providers do not care if the customer is going with the continuous issues, or buying water from outside, they will follow their timeline to come, even though they will not give a follow-up appointment to make sure the customer issue has been resolved or not. However, if you are a new customer and ask for a free water quality check then appointments are available immediately.
Pure H2O, Inc. Response
05/01/2023
Customer service is a priority at Pure H2O. The service technicians do set their schedule a week in advance, to accommodate the best available times for customers. That can sometimes mean service calls cannot be made the same day. After installation quality checks are performed by a different department, with different scheduling availability. This customer was upset they could not get a same-day, Friday, appointment. Although he was scheduled for the following Monday, after a cancellation, we were able to attend to the customer's issue the same day, and brought a case of water to replace what was bought. We apologize for the inconvenience, and understand the frustration of not having quality water available. The source of the problem was the home’s water pressure, not the RainSoft equipment that was installed. Currently, the service technicians are working with the customer to ensure optimum water quality is restored after servicing the equipment and the water pressure was corrected.Review from Judy b
3 stars03/01/2022
I had water leak from 2 my tanks contact company and assist me turning system off my carpet is wet and has mildew order I have 3 weeks for service callReview from Melody F
5 stars09/30/2021
We would like to let you know how helpful ***** has been. Please consider a promotion for *****. He is attentive to the customers needs. Thank youPure H2O, Inc. Response
10/01/2021
Melody, we are so happy to see this review! Thank you for sharing about your time with, *****! :)Review from George T
5 stars09/28/2021
**** was knowledgeable, professional and was able to do the install and answer all questions. Was open and transparent with all steps and options.Pure H2O, Inc. Response
10/01/2021
Thank you for the review, ******! Please don't hesitate to reach out if you have any more questions about your equipment!Review from Tess E
5 stars09/24/2021
Our install team was amazing! They did a great job, were conversational and fun, and provided instructions for use and maintenance of the system.Pure H2O, Inc. Response
09/28/2021
**** we are so happy you enjoyed our installers! Welcome to the RainSoft family!Review from Diane P
5 stars09/14/2021
I just had ***** here upgrading my water softener. He was hands down one of the most outstanding ************************* a company could ask for!!!***** was prompt, polite, knowledgeable & efficient.He truly is an asset to your company!!!!!Pure H2O, Inc. Response
09/20/2021
***** thank you so much for this outstanding review and for being a continuous part of the RainSoft family!Review from Sara H
5 stars08/28/2021
**** was very knowledgeable, efficient and pleasant to work withPure H2O, Inc. Response
08/31/2021
**** we are happy you enjoyed your time with your water tech! We hope you are enjoying your new systems! :)Review from Harold M
5 stars08/27/2021
Installer was on time, knowledgeable, polite and very helpful in his explanation of the equipmentPure H2O, Inc. Response
08/31/2021
Hi ******! Thank you for the feedback on our installer. Should you need any more information on your new equipment do not hesitate to give us a call!Review from Brittany M
5 stars08/19/2021
******* was great. He was incredibly friendly and provided great customer service. Additionally, he was really knowledgeable about the product.Pure H2O, Inc. Response
08/26/2021
********* thank you for the review! We hope you and your family enjoy your new systems!
Customer Review Rating
Average of 9 Customer Reviews
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