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    ComplaintsforSweater Chalet

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    Complaint Details

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Product Issues
      Status:
      Unanswered
      I have tried to call to place an order & the owner does not answer the phone or return phone calls. Two days ago Wed 12-6-23 I called & he answered & hung up on me. On 11-24-23 I used a neighbor computer & put my order in. I Received it. I want to return the item but I never receive an invoice or order#. I cannot get a prepaid label sent to me so I can return the products, which I had originally requested one to be sent to me. He will not call me back. So I can go to the library to print out a Prepaid return label. If I return the products without a prepaid label he probably will not refund me. Refund is $126.90 for both products. a pr of mittens & a pr of socks.
    • Complaint Type:
      Product Issues
      Status:
      Unanswered
      On 1/21/2023 I placed an order with Sweater Chalet (see Original_purchase.jpeg). On 1/25/2023 I returned one of the items for exchange because it was not the color I ordered (see website_with_colors.jpeg). I followed their procedure outlined here: **************** I used the shipping label sent by Sweater Chalet (see return_label.jpeg). USPS confirmed the receipt of the return. Over the next few weeks, I tried to communicate with Sweater Chalet via email, telephone, and their help service. I received no response and no exchange and no refund (I requested an exchange). On 1/8/2023 I gave a one-star review due to the lack of response. Almost immediately, caller ID **** ****, phone number *********1 called and aggressively insulted me and demanded "What's your problem..." He was rude,intimidating and condescending. I tried to ask how can we fix this problem, but he hung up. He made it clear he did not intend to exchange the item, as I requested, or refund the money I paid. He was enraged by my review, but would not resolve his mistake. See **********jpeg for an example of one of my many polite response to get the color I wanted. I want the full amount of the returned item, $74.95, returned to me immediately.

      Customer response

      02/10/2023

      I must have missed some of the files I reference in the text. Here they are as attachments. Thanks.

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