Business ProfileforShaw Auto Care, Inc.

I took my car to **** auto care for an oil leak on June 20, 2022. The issue took till the end of September to be denied. They said they would need to clean all of the oil off my car and engine in order to determine where the leak was and repair it. When I picked the car up Zachary at the desk said everything was handled. No more issues. No concerns about the oil were voiced or put in writing to me when I picked the car up. Then when the car caught fire 10 minutes down the road from the shop, I called, Zachary answered and said that he believes it was the shop's fault. He just didn’t know whether it was the part or the technician's error. But he owned it being their fault on behalf of the shop. I would be willing to bet their calls are recorded and that could be found. Also, when the car was getting extinguished, the fire department made it clear they were fighting gasoline, not oil. If they did clean my engine, which would be necessary to do the repair, they would have had to detach my fuel injectors. I believe they got hooked up wrong. Because after picking the car up, the first thing I noticed when getting on the highway 5 minutes down the road from the shop, the car would not go above 3.5 on the RPM gauge. I could floor it and the car would not go above 3.5 which would happen if my injectors were hooked up backward. I paid $500 to have a totaled car. Their insurance, Central Insurance refuses to pay, they did not inform me of the dates and places my car would be - actually refused. The agent was demeaning and rude and did not bother to get all the details and chose to only look into the part to be defective, continuously telling me to go through my insurance. He sent information to my insurance company, knowing they were not involved, and I was pursuing the issue. I was not given the opportunity to have someone there to look at the car. I would keep this in mind before having any work done. Their insurance will not accept liability even when their customer did.