Customer ReviewsforCascade Auto Group, Ltd.

I have been purchasing cars for many years from Cascade. I have been very happy with all my cars I have purchased including my most recent purchase. I have been very happy with their service along with their team. I would and will continue to recommend to family and friends to purchase and service their vehicles at Cascade Auto Group.

******, thank you for taking the time to give us this review and for your kind words. We look forward to many more years taking care of your automotive needs. *****************/Partner ************

Ive been going here since 2003 when I bought my first Audi, Im on my third Audi. Their service department is outstanding they go out of the way to be accommodating, looking up possible coupons to use and the car is always finished on time. Today I had a dead battery that needed to be replaced they were able to fit me in and Im able to leave on my trip tomorrow!

Thank you for taking the time to give us this five star review and for your kind words. More importantly, thank you for your loyalty. We are consistently one of the top customer loyalty dealers in Audi's mid-west region. We look forward to taking care of you and your car in the future.

I have purchased TWO new 2019 Forester (Premium) vehicles and ONE new 2021 vehicle. Tomorrow, God willing, I will purchase a NEW 2023 Forester (Premium) model if I can get the right color off the lot or agree on a later delivery. Our interaction with both the sales and service departments has been both very friendly and technically exceptional. The State of Ohio has been running ads for automotive technicians for some weeks - there is a shortage. My advice to anyone having a teenager in the family is to have them tested for aptitude. I did this for myself and other members of the family. Sharting out in college as an electrical engineer, I was miserable. After testing, the reason was apparent - sales and engineering were at the bottom of the list. Teaching history at the college level was at the top with finance a close second. I went into the field of finance and graduated debt free. Yes, this is an odd place to put these comments but as I have been successful in my choice, perhaps those reading this may be equally blessed. We are fortunate in this state to have at least two excellent universities that offer co-op programs and a fair number of good trade schools. Aim for your passion and you will never work a day in your life. Cascade could use more good people and I have found them to hire good people. ***********************

****, Thank you for your five-star review and for taking the time to write about the opportunities in pursuing an automotive career. We have several technicians that make a great living and did not need the huge expense of a college education to get to where they are. Hopefully your comments entice someone to look into this very rewarding field. Most importantly, thank you for being a long time Cascade client! *****************, Partner.

Took my car to the ****************** To have my engine replaced. They have had my car for three extra weeks than promised. And just keep extending the time. I was supposed to drive this car to ****** two weeks ago for work. They knew this and promised me it would be done. With no regards to my situation didn't even start the car till after my start date. Because of this I lost a job I have had for 10 years. As a cruise ship Captain. I do not recommend ever using there service ***** They will just keep lieing to you and never get the work done. Very disappointing experience. I have no idea when I will actually receive my car. Stay away from this company, they are bad news! And I pre paid over ****** for the work.

**********, We are sorry it took longer than anticipated to complete ***********. As with most businesses these days, we are affected by a shortage of employees. It is estimated the automotive industry is nearly ******* technicians short to handle today's workload. As we get more qualified technicians the wait times for repairs as yours should become shorter. I realize this doesn't help you today but hopefully in the future things get better. Again, we are truly sorry we did not meet your expectations.

Shady people run this business. They have found a way to nickle and dime me all the way to over 4 thousand dollars! Thats more than my car is even worth. They let me drive a loaner car that had issues with the tire to begin with and want me to pay $600 for the tire. NEVER BRING YOUR CAR HERE!

******, We are sorry you were not happy with your experience. In researching your file I see since you have owned the car you have spent a little over $3000 which does include routine maintenance. Your latest repair did include some no charge extras as well. We must also note you are driving a 2010 Audi A4 with over ******* miles. *** FREE loaner car we provided for nearly a month (mainly due to the supply chain issue) was a 2021 Audi Q7. We save all text communications and noticed when you did bring the leaking tire to our attention we offered to replace the Q7 with another 2021 Audi but you chose to keep driving that car. It is in the loaner agreement that you are responsible for any damage so the tire was your responsibility. However, we were able to repair rather than replace the tire so you were NOT charged for the damage. Any reasonable person can see we took very good care of you and we went above and beyond to fix your car at a fair price and provide you with a FREE car during the process. Again we are sorry you feel this was "shady". As the oldest Audi dealer in **** and the forth oldest in the entire ** we feel our practices are more than honest and reputable. If you look at our hundreds of on line reviews you will see most clients would agree we provide a five star experience. If you would like to discuss this further you may call my direct line at ************. *****************