Customer ReviewsforPrestige Auto Mall

I bought a car from prestige auto credit in May of this year, everything went smooth, they sent me the temp tag etc, it’s been almost two months I’ve had this car and the tag has expired and I’m still waiting On my title which I need to get the car here in NY state. I have messaged and called and still haven’t had any responses about my title. Now Im going to be paying insurance and car payments on a car I can’t drive.

STAY AWAY!!! On June 8, 2023, I flew from Greenville, South Carolina to Cleveland, Ohio. . I met with the salesman. We went for a short ride. The steering seemed a little out of alignment and the tires were a bit loud. I chalked it up to the aggressive tread on the tires. The truck smelled great, and the A/C worked great. So, with a “Thank you for your service,” I headed on my 600-mile trip back home. My trip home went ok minus the road noise. When I get home, I’m looking under the truck (I’m NOT a mechanic) and noticed quite a bit of tread missing on the inside of the tire. Someone put good tires on a truck out of alignment. So, I went to the shop for tires and alignment. I was ok spending the $800 for two tires and alignment. I told the shop that I’m going to be moving to Los Angeles in 3 weeks and would like a look around. I got the news the next morning. The shop called me the next day. I need $3100 in repairs for a trip like that. My CV joints were oozing grease. The passenger side Control Arm looked like it was about to snap. I also needed a new Axle Assembly. Did I also mention that the A/C quit working the DAY AFTER I got home? They also put enough air freshener in the truck to hide the cigar smell. So, from the next day on it smelled like a cigar bar no matter how much baking soda and charcoal I used. Luckily, I had a military discount that took over $300 off. The next day I contacted Prestige Auto Mall and told them there was NO way that a mechanic could have overlooked some of these deficiencies. The salesman told me that they spoke with their service department and were assured that when they inspected the vehicle that everything was right on the car. Cigar smell, A/C stops working next day, grease oozing from CV’s. I was offered no maintenance records. The CARFAX shows no record of Prestige doing a Maintenance Inspection. So, they refused to offer me any help. I guess as a disabled veteran, I should be grateful they thanked me for my service.

LIARS, IDIOTS OR CONS? We bought a car from them in November 2022, a 2016 BMW X5, to use as a second skiing/camping vehicle. I spoke to the salesperson several times and asked very specific questions: Specifically, what kind of inspection do your used cars go through? Has this car been smoked in? What is the condition of all the systems? I was assured many, many times that this car was in peak performance. I was assured that their used cars were inspected to "Certified Pre Owned" condition. And so, given the sales person's word that this was was a fantastic machine, I declined extra coverage. None of what *******, the sales person said to me was true. The car arrived to us with OIL LEAKING, BLACK SMOKE and it had been leaking for some time given the look of the OLD OIL all over the engine. Which leads me to believe that their service people do not know cars if they can miss an oil leak that was caked on over a series of months. Car also has a broken catalytic converter. It also reeks of cigarettes. The Flywheel broke and ripped up the transmission. LITERALLY 20K worth of damage to this car from the BMW dealership. I called Prestige and asked for service. Their team told me they would do nothing. And they were rude about it. It was purchased as-is. It's my mistake, but I like to trust what people say to me. They lied completely about the condition of the car. I would steer far clear of this place. Used car selling at its worst.

If I could leave a zero star review I would! I am so displeased with the way this dealer has been with me. I purchased a vehicle in March 2023. I am about nine hours out of state and could not find this vehicle closer to home in good shape and low miles. I filled out all the necessary paperwork beforehand so it would save me some time. When I had arrived, none of the paperwork was prepared and the documents were not mine but for another customer. They tried to sell me a package for the chrome wheel and tires, but the rims are steel and have plastic hubcaps. They convinced me to purchase the gap insurance. I left the dealership and decided that I didn't want the gap insurance. The contract states that it can be cancelled within 30 days for a full refund. I called 11 times between March 20- April 5 with one response that the gap cancellation was taken care of. I emailed them twice with no response. I contacted the Gap company on 6/8 and they advised me that there has been no cancellation filed by the dealership. I now have to file a cancellation form through the Gap company to get this taken care of. I would not recommend buying from this place!! They are not helpful with any questions or problems you may have.

bought a car from prestige auto credit and had it delivered out of of state, so many problems i’ve had the car came delivered with damage that i wasn’t aware about on the front bumper and grill, it didn’t come with any spare tire, only came with one key fob, and i still haven’t gotten the title sent to me yet.

I bought a car with bad brakes n they said they'd fix them. I've been calling them all week n they won't return my calls. They obviously don't want to stick to our deal they made with me. Integrity goes a long way and they apparently have none. I wouldn't recommend buying from them. Looks like I'm taking it to a shop since they don't want to fix it. Once they get the sale they don't care anymore. And most of the safety features don't work but I'm fixing that myself