ComplaintsforUPS Customer Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I took a hardship withdrawal from my 401K plan and had them ship it overnight. The package was shipped on May 21st, 2024 and I was to receive it on May 22nd, 2024. I never received the package on the 22. I called the customer service number which is near impossible to speak to anyone. I have already read on the website that drivers stop delivering at 7pm and it was 8pm when an associate finally returned my call and told me it would be at my house by 9PM (I knew that was wrong). The app told me the package was due the next day, May 23rd and I still did not receive it. I went to the UPS store and I was told they could not find it. You can only imagine how upset I am seeing has it was a check I withdrew for a HARDSHIP. I still have not heard anything on if they have found it and to have it replace will take longer. NOT HAPPY, I WANT MY PACKAGE.Initial Complaint
11/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I shipped a package thru the Brandt Pike /Dayton Hub on 10/31/2023. The package was accepted at the counter, marked fragile multiple times, and I purchased insurance for $3.90. The package arrived at destination, in apparently decent shape, but the product inside was damaged. UPS is blaming everything but their failure to protect the package in transit, and it appears it was dropped at some point. Package is in good shape, contents are worth $120.00 and dmaged. Asked for insurance to pay for the damage, and after they charged me $3.90 for coverage, stated taht the money was jsut because of the declared value of $200. They have been giving me the run around for the last couple of days, when I just want the cost of shipping and the damaged product cost refunded to me. Shipping was $33.55 and the product was valued at $120.00. They have spent more than that trying not to reimburse me. and how many people a day pay the $3.90 for insurance, which I specifically asked for insurance coverage in case of breakage. Shipped the same package again the next day, without any issue as pieces were need at recipient.Business response
11/27/2023
We sincerely apologize for the inconvenience caused to the customer for this situation and thank them for bringing it to our attention. As a representative from our Corporate Office, I have personally been in contact with our customer, and we have reached an amicable resolution. The customer has been reimbursed. They have also been provided with my direct contact information and invited to contact me directly should the need arise.Customer response
11/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.