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Find a Location

True Quality Automotive has 1 locations, listed below.

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    Business ProfileforTrue Quality Automotive

    Auto Maintenance
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/31/2023

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business is a one-stop auto repair shop providing a complete range of car care services at affordable rates.

    Business Details

    Location of This Business
    2003 S Smithville Rd, Dayton, OH 45420-2803
    BBB File Opened:
    6/30/2021
    Years in Business:
    4
    Business Started:
    1/1/2020
    Accredited Since:
    7/31/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Joe H. Ochs, Owner
    Contact Information

    Principal

    • Mr. Joe H. Ochs, Owner

    Customer Contact

    • Mr. Joe H. Ochs, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I called this company and asked them to confirm the price on my oil change making sure it was the same price as last time when I had gone there. I was told there was no increase but then when I showed up to pay the bill it went from a reasonable $35 for my oil change to $81.00 including 1 light repair. I had scheduled to have 2 brake lights replaced but they missed the huge brake light on the back of my suv and only changed a side light. End result? My car was left dirty with a halfway placed sticker showing mileage to next oil change AND I still had a brake light out. When I left messages the owner never returned my call. I posted an online review and the owner *** made a public false accusation that my oil had not been changed in 2 years which reflects their sloppy record keeping and lack of awareness about when I was in. I know it was not 2 years and that was a public lie to embarrass me. I get my oil changed regularly as soon as it reached the mileage required for a change. Also greasy smears on window glass after service there that required special solvent to remove and no floor mat put down as they had before. The manager ***** also made a comment that was very inappropriate In front of other people that mocked me and insinuated again I had waited 2 years on an oil change. I didnt respond i was so stunned. Then the same false info is used to respond to my review what does frequency of oil changes have to do with lying on price and skipping services? This is false info and again highlights their sloppy record keeping. Their free inspection they claim was a quick observation of my brakes while they were completing the oil change. After their many lies I want other people to know how shady this business is! And they are not honest or fair to clients. Shame on this place.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rita N

    5 stars

    05/21/2024

    Very nice repair shop. Fair pricing and friendly quick service.

    Local BBB

    BBB of Dayton and Miami Valley

    BBB Reports On

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