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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Lopez Renovations was paid by check for $350 to paint a bedroom. the room was not complete. outlet covers were not covered as was an old cable outlet. trim around the doors and windows were not complete. mr. Lopez has ignored my emails and phone calls. don't appreciate this as I'm getting over sepsis and he knows this. It's going to cost close to $200 to have **** resolve this issue on Friday.Business response
07/12/2022
BBB spoke to owner by phone. He indicated they completed the work paid for. The additional items requested were not included in the initial plans.Customer response
07/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
He is wrong but there's nothing more I can do. Non communication does not resolve the issue. I didn't get it in writing and I paid for it. Would not recommend for any reason.
Sincerely,
**** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.