ComplaintsforSiebenthaler Dental Center

• Initial Complaint

  06/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Siebenthaler Dental billed my insurance company incorrectly. Dating back from the year 2021. I tried to set up a payment plan that was denied for a 5 dollar difference then what the Doctor wanted to receive a month. The hardship was created by the dental office and the lack of kowledge from the staff. Now they want to cause further hardship by sending the amount to collections instead of compromising.

  Business response

  06/22/2022

  Siebenthaler Dental Center 

  *** ** ************ ***  ******* ** *****  ************ 

  
  
  

  Better Business Bureau Response   6/21/2022

  ID #******** 

  To Whom it may concern, 

  The treatment balance in question is from date of service 08/10/2021. We provide an estimation for all our patients. An estimation was given to K. Grlder prior to her appointment. Balance for our estimation was collected the day of her appointment. Dental Insurance payment is subject to plan provisions, maximums, and eligibility of the patient at the time of service. Once Insurance made payment, this left our patient with a balance of $476.40. 

  Statement was mailed to patient on Feb 1, 2022. Patient came into the office and I sat down with her on Feb 8, 2022. After looking through her account and discussing that her out-of-pocket was just an estimation, we offered her a discount. We adjusted off $176.40 if she were to pay the difference of $300. She told me that while she was upset, she would come back and make the payment. She could not make any payment on this day but would be in touch. Statement was sent home with patient after we adjusted the $176.40 off her account. 

  Two more statements were sent on April 5, 2022 and June 1, 2022. No response from the April statement that was sent. June 8, 2022, K. Grider called the office and spoke with our insurance/billing specialist. A payment plan was offered for $25 down and $25 a month for 12 months. This was the minimum we could do for monthly payments. We mentioned that after our conversation to pay the $300, she did not contact the office for 4 months. K. Grider asked for something less and we explained again that the minimum we can do is $25 but she can put more down and the monthly payments could be less. At this point, she hung up the phone, 

  We feel that this is a fair response. We adjusted a portion off her account, we sent statements over 4 months, and we offered to do a payment for 12 months to pay balance off. 

  
  

  Sincerely,

   

  **** ***** 

  Practice Manager 

  Siebenthaler Dental Center 

  ************

  Customer response

  06/22/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  The issue was with the provider and their staff  billed me/my insurance incorrectly. The office has since removed the individual(s) from their staff. As I mention, I can afford 20 dollars a month. The provider is willing to do a payment plan for 12 months for 25 dollars. It is my question why they are not willing to accept 20 dollars a month that only extends 90 days out from the 12 months. I would have planned my care accordingly had I known the cost was incorrect. I am asking the provider to consider what I can afford so that we can end out relationship in a peaceful and professional manner. 

  
  
  Sincerely,
  
  ******** ******

  Business response

  07/12/2022

  Good afternoon,

  We will honor the $20 down and $20/month which will run a total of 15 months.  This is typically out of our 12 month window.  ******** will need to come into the office to sign for the payment plan and bring a credit card/debit card to put on file as this is the only way we do our payment plans.  I am happy to provide paperwork to ******** about the payment plan. 

  In return for doing the payment plan that ******** is asking for, we ask that she remove her Google review and the complaint she filed with the BBB. Once the review is removed, she can come into the office within 1 month to sign for her payment plan.  Any questions she has, she is welcome to call the office and speak with myself.  For declined payments, we will reach out to ******** and collect payment over the phone.  Two declined payments, ******** will be removed from the payment plan and will be sent to collections.

  Thank you,

   **** *****

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