![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDollar Store
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to this dollar store on 12/16/22 @ 2:00pm purchased sour punch bites. Realized when i got into the car they were expired and have mold growing on them. When i went inside to try and exchange i advised the cashier all had this issue she wanted the bags back on the rack and did not want them removed and refused to refund me the money. This is a major health concern and lack of caring for health concern. This should have been removed immediately when she saw this when i gave her the bag but she didnt care.Business response
01/03/2023
to whom it may concern,i ***** ******* , the manager of the dollar store at **** ****** *** ****** **** ***** , our store policy is ( no cash refund exchange only with the 48 must have a receipt ) as it noted on the receipt , employees are not allowed to do refund or exchange must be done by the store manager to solve the issue , the customer came to the cashier and said this is expired so the cashier said am not allowed to do anything its the manager to do so , let me call the manager for you, but the customer didnt wait and left , after the cashier finished with her customers went back to check on the product that the customer complained about but didnt find any of this product instock , we take these matters very seriously specially when it comes to food ,but we didnt get the chance to fix the issue if there was an issue ,
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.