ComplaintsforParty Pleasers Services, LLC

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We hired Party Pleasers to provide a DJ for our wedding on September 4th, 2022. We paid $1545 in total for the service. The DJ that was provided exhibited unprofessional behavior through out the evening. Here are some of the behaviors I was uncomfortable with: He asked me to move from my spot at the head table for the speeches. I repeatedly told him I wanted to stay where I was. He grabbed my chair and moved me several feet over. He came up behind me and touched my butt. He may have meant to touch my back, but my butt was what was touched. He didn’t know our schedule for the evening, even though we had given it to Party Pleasers in advance, and kept asking me questions about the schedule during the reception. The wedding coordinator pulled me aside later in the night to ask if I was okay, because she noticed that the DJ kept “getting in my face,” and said “that’s not okay for him to do.” He spoke through out the whole cake cutting about how I should be feeding the cake to the groom. Right before our scheduled grand exit, he told me not to leave yet, the party was still going. I reminded him that this was our planned time to leave. He then announced to our guests that the party was over, so he’d play one last song because “they’re just really eager to get to that honeymoon.” I then cried in front of all of our guests, we canceled our sparkler exit, and left. Through out the night, guests came up and asked why the DJ was acting like this. Around 10pm, the venue owner called to apologize, said she’d be removing Party Pleasers from her list of recommended wedding vendors, and suggested we try to get a refund. My husband spoke on the phone with a representative from Party Pleasers detailing the events, and I have been emailing them for months, and the most recent response to our complaint included, “you believe he touched your butt” and “the DJ was trying to provide the best experience for your guests.” The requested refund of $775, half of what we paid, was denied.

  

  Business response

  03/07/2023

  Hello ********,

  Thank you for following up with me on this complaint.  Here is my account of the communication up to this point.  Currently we are working to schedule a phone conversation.  

  
  

  At Party Pleasers, customer satisfaction is a key part of our mission for everything we do, so we all hate to hear that ***** and ***(******) are unhappy with the service they received.  ***** and *** hired Party Pleasers in June of 2022.  At the time they made their deposit, they were immediately given a planning app to help them plan and communicate all of the details and music of the event to the DJ.  Our DJ Tim, reached out and scheduled a final details meeting to review all of this information with them in early August.  He spent several hours at this meeting helping them decide and reviewing the details of the event.  After this meeting the account was noted that the details were not complete and the DJ scheduled a follow up the week of the wedding to finalize the last few details. The week following the event, I received an email from ***** stating that there were some things they were not happy with and wanted to talk with someone about them.  I responded immediately that I would be happy to talk to them about their concerns.  They were on their honeymoon, so they asked to meet on Sept 20 by phone.

  On Sept 20, I reached out to them as planned, and ***** did not join the conversation.  I spoke with her husband ****** and he explained to me the items of concern.  These included: the DJ doing a "group photo" that was not planned and claiming they wanted it.  ****** said, it was really no big deal, but it was annoying that he said we wanted it when we really didn't.  Also, doing a big circle for the last dance when they really wanted a low key exit.  He also mentioned the DJ was a little too aggressive and moved the bride's chair with her in it, in an attempt to position them for toasts.  The final concern he brought up was that the DJ had touched the bride's butt in an attempt to get her attention.  He did say that overall people had a great time.  In response, I apologized that they were not happy with how things were done and assured him I had recorded his concerns and would take them to the DJ as a "learning opportunity". During the call he stated that a refund was not necessary and that there was nothing more that he felt we needed to do, but that they both wanted to make sure we understood the concerns.  Based on this conversation, no further action was taken. 

  At this point we felt the situation had been resolved.

  On Dec 8, almost 80 days later,  ***** reached out again to say, "My husband, ****** ******, spoke on the phone with someone about it a few weeks after the wedding, explaining what happened, but no further action was taken. I’ve just wanted to reach out and see if a refund or partial refund is possible." At this time I responded that I had spoken with ****** and felt the issue was resolved, but would be happy to discuss it further.  After a few emails ***** said "Ultimately, we had a good experience with everyone we worked with from Party Pleasers leading up to the wedding who helped us plan out our music, and the DJ’s personal style and approach of trying to engage the guests wasn’t really the problem either (though it wasn’t my favorite). The problem was the inappropriate touching and lack of professional behavior exhibited by him on our wedding day"  She then asked for a refund of $775.  I responded, "I have carefully considered your request and feel it does not account for all of the positive aspects we brought to the event and the tremendous time and work invested in everything that went right on our end.   To ask for half of the amount paid as a refund simply does not take into account the time, effort and costs that went onto your event.  Please reconsider."  

  My response to the request was not a denial, but rather that we/I felt half of the amount paid was unreasonable. In response to this communication ***** responded by restating her concerns and saying, "If you don’t want to issue a refund, that’s fine. We can pursue different options and contact the better business bureau instead. This has been ultimately an incredibly disappointing and frustrating experience."  The complaint was filed the next day.

  My response to this was, "I did not mean to make you feel that we do not believe anything you are saying nor am I discounting your experience.  It is difficult to communicate my "tone" through email so I apologize if my email came across as such.  I would like the opportunity to speak with you directly on the phone so that we can resolve this matter and I can apologize personally.  If you are open to this, let me know when you are available to speak..."

  As of today we are working to arrange a phone conversation.

  **** ******

  

  Business response

  03/09/2023

  Update from the Business

  ********,

  I wanted to follow up to let you know that I spoke with ***** and ****** on Tuesday and we resolved the issue.  Please let me know if there is anything else you need from me to close this complaint.
  

  **** ******

  Customer response

  03/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A partial refund was agreed upon and **** personally apologized to both my spouse and me.
  
  Sincerely,
  
  ***** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩