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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order with Caliber Armory on 5/15. I was notified 5/16 that a label was created and the tracking shows it being in ********* ** since 5/17. I sent them an email notifying them of the problem and I got a notice from them with a "ticket number" (see attached) stating that their customer care team is working on it. I have called and left several messages, I have sent emails and I cannot get any response. It is now 6/7 and I tried to contact them again, but they are unresponsive. Since I am not the shipper, I am powerless to do anything with UPS. I don't know what else I can do to either get the ammo I paid for, or get a refund of my money??? Since nobody returns the calls (which their automated attendant assures you will happen shortly) and nobody will respond to my emails and website inquiries, I am filing this complaint.Business response
07/03/2023
The customer's package unfortunately got lost during the delivery process with UPS. We've already taken steps to make things right by issuing a full refund approximately 3 weeks ago.Customer response
07/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********
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Contact Information
Business hours
Today,Closed
MMonday | By Appt. Only |
---|---|
TTuesday | 10:00 AM - 2:00 PM |
WWednesday | 10:00 AM - 2:00 PM |
ThThursday | 10:00 AM - 2:00 PM |
FFriday | 10:00 AM - 2:00 PM |
SaSaturday | 10:00 AM - 2:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.