Business ProfileforAES Ohio

On April 23, 2024 I called in and spoke with Felicia to have my account placed on budget billing and she said it would begin next billing cycle. It did not reflect budget billing in May 2024. On May 21, 29, 30, 31. I sent emails asking for the budget billing issue to be corrected. Everyone responded with a different reason why it couldn’t be handled via email and to call in for any further concerns. On May 28, 2024 I called in and spoke with Cassidy who was unable to handle the account issues so I asked for a supervisor. She said one was not available at that time and she would leave a note for me to receive a call back. I received a call back from the supervisor ***** on May 30, 2024. I was unavailable and she left a voicemail to call back in. May 31, 2024 I called in and spoke to “unknown” customer service rep. I asked this representative several times for a supervisor. She refused and gave me several reasons why I wasn’t being transferred to a supervisor. Eventually, I was transferred to a supervisor, *****. ***** assured me the account was on budget billing and apologized for her “new” employee’s conduct. June 27, 2024. My account is not reflecting budget billing amount I agreed to in May. June 26 & 27, 2024. I sent another email, the emailed responses from **** and *****, Customer Service Representative Customer Correspondence, have said I need to call in for security purposes. This is time consuming, frustrating, and unacceptable from a company I have no choice in dealing with and receiving my electric energy from. I have no choice. AES Ohio is the only company in my area to offer customer service and electricity lines, etc. My account is paid in full and I have no outstanding money due.