Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the third quarter of last year, I was contacted by ****** at Ziehler Lawn Care. I was not a current customer at the time. He left a voicemail indicating that any treatments I signed up for until the end of the year would be given a 10% discount, and a free liquid lawn aeration. I still have the voicemail from Ziehler that I can forward if needed. In the meantime, I contacted Ziehler, and stated that I would like to take advantage of their offer. Soon after, they came out and treated my lawn. However, I never received the 10% discount, nor the liquid lawn aeration. Since then, I have contacted Ziehler Lawn Care with several emails trying to resolve the issue. They never did address the 10% discount that was promised, and they professed that the free liquid lawn aeration promised was only when a lawn package of seven treatments was ordered. Never in any of the communications was that said to me until they began answering my emails. If you request, and listen to the voicemail, nothing like that was communicated to me. In an email from Ziehler I can provide, they chalked it up to a miscommunication. There are several emails to and from ******* ******* to whom I have been communicating. I am happy to provide those at your request. I suggested a remedy, but did not hear back. I'm assuming they would prefer I go away. My solution was a credit of 10% of which I paid last year, and a credit of $137 to be applied to future treatments I would sign up for. The $137 is the amount that is charged for liquid aeration that I did not receive, but I wanted it at the time. I no longer need that service as it's already been completed by someone else. Again, Ziehler reached out to me. They promised me a 10% discount for any services until the end of 2023, plus a free liquid aeration. None of which I received.

  

  Business Response

  Date: 05/07/2024

  BBB spoke with the business by phone. They stated that they spoke with the consumer last week and resolved the issues.

  Customer Answer

  Date: 05/07/2024

  The matter has been amicably resolved, albeit slowly.

  Thank you for your much needed assistance. 

  ***** *****

• Initial Complaint

  Date:06/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed for services not performed at my home by this company. In the past, when this company performed service, they would leave me a summary of this service. The last time they claimed that they did service at my home, I did not receive any summary and on top of that, they claim that they were doing two of my applications at once. This has never happened before and seemed a bit strange they were doing a combo application. At the time of this supposed service performed, they already knew I was terminating service with them because they did absolutely nothing for my lawn!! I have applied fertilizer to my own lawn this year and it looks so much better than last year. I would go as far to say that their product and service are a rip off to the customers they have!! At least it was for me! I want them to stop sending collection agency mail and in turn, threats to my outstanding credit!!

  

  Business Response

  Date: 06/10/2022

  ****,

   

         After reviewing your account and all communication via email with our associates this is what we have discovered. On 10/7/21 You emailed in stating that you are aware of the application that was the regular fertilizer/weed control and the lawn winterizer. You Also received the email explaining what the application consisted of before ,so you were aware and needed to make adjustments to your account. You approved the application and told us that you wanted to cancel due to financial after the application was completed. We sent you a before service email 11/29/21 stating all services. On 11/30/21 we completed application and then sent an email with the invoice attached, like we have done for all services. On the email it states what was completed and the technician notes. We had no communication that there was an issue with the service. We did leave voicemails with you 2/9/22,2/14/22,3/17/22. We also sent statements and emails. With no responding communication about billing or your service. We rely on communication to be able to continue to provide the unmatched customer experience. We pride ourselves on the ability to listen and resolve issues quickly. 

  Customer Answer

  Date: 01/09/2023

  Duplicate Complaint

  Consumer’s Original Complaint:
  I was under contract with this company to do lawn treatments. Every time they apply their product on my lawn, they will hang a door hanger to give me the summary of the service done and additional information. Toward the end of my contract, they call me and tell me they are doing two applications at once, and I gave them approval to do so. I am at home all of the time, and I did not see them come and do the applications on my yard nor did they provide a door hanger of the summary of the service. They claim that they did the service and I claim that they did not and are trying to charge me. Now, they have sent this to a collection agency which could have a detrimental effect on my credit.

  Consumer’s Desired Resolution:
  Billing Adjustment

• Initial Complaint

  Date:05/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5\16\22 the tech was out to perform lawn care for *** ***** **. he was suppose to spray the front lawn and the back lawn\ only the front was sprayed and not like normal but he did spray it. however when i call to express my concerns i was told that it would be addresses ASAP. however the next morning when i called they had not check or spoke to the the tech. i was expecting someone to come and nothing i was told not to raise my voice and he would speak to the tech as soon as he could. then he ask me how do i no he did not spray because i did not answer the door. t do have the proof i need cameras all around my home. just did not want to dsiclose that information

  

  Business Response

  Date: 11/29/2023

  The customer called our office in the late afternoon of 5/16/2022 with concern that the lawn specialist did not apply the entire yard because the cameras didn't pick it up. Sean, the branch manager, called the customer the next day and left a voicemail. On 5/18, Sean and the customer connected over the phone and set a meeting for the following day, 5/19. After the meeting on 5/19/2022, we have notes from Sean that the customer was satisfied and happy with the outcome. Arthur Kay is still an active customer, last serviced 11/27/2023.