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Find a Location

Roxanne African Hair Braiding has 1 locations, listed below.

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    Business ProfileforRoxanne African Hair Braiding

    Hair Salon

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Dayton, OH 45406
    BBB File Opened:
    9/1/2021
    Business Management
    • Owner, Manager
    Contact Information

    Principal

    • Owner, Manager

    Customer Contact

    • Owner, Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 10/13/2023 I went to one of Roxanne African hair braiding with prior knowledge that it was going to be $240 for small sized knotless braids that were waist length. Upon arriving I asked for medium braids with a reference picture as requested. I did not receive what I requested and the price was only deducted to $220. My hair was damaged and not done properly. The reference photos that they claim to be there’s I believe to be taken from other hair stylists and are not what they can actually provide. They had me drive 30 minutes after paying and leaving to “resolve” the issue. When I got there they just loudly and aggressively tried to convince me that there was no problem and I could get it “fixed” by wiping it down with a towel today. I had other plans and needed to be somewhere else and instead I was told I could come another time “IF” she is not busy. I was there from 10am to around 4pm
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Am M

    1 star

    01/13/2023

    Service was very horrible first roxann was an hr late getting there then when she gets there she starts my hair and then stops doing my hair to go do another persons hair that came in waaaay after me and when I said something to her she came and put a couple more braids in my hair just to stop and go finish the persons hair that came in after me she had a baby running around the shop and on top of the was letting him play with the hair that was supposed to be going in the clients hair…. I sat for an additional hour and a half waiting on her to finish the persons hair that came in way after me she took MULTIPLE breaks to text and to make/take phone calls I got there at 930ish and didn’t leave until 330 and the style I got only took about an hour and a half to do if that… causing me to be late picking up my kids after I told her numerous of time that I had to be out of there by a certain time… then when she finished my hair I didn’t not like it she made the lemonade braids way to big for my little head and when I told here that I didn’t like it she said there wasn’t anything wrong with it and that it was cute by that time I didn’t have time to go back and forth with her because I had to get my kids… I paid 180 (full price) for the style that I got and it didn’t even turn out right she didn’t offer any type of compensation for making me wait or for the fact that I didn’t like my hair I will giver her credit for being able to grip my sides but outside of that the service was very VERY unprofessional

    Local BBB

    BBB of Dayton and Miami Valley

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