Business ProfileforCareSource

In early April, I contacted CareSource regarding a missing reward for completing a Bone Density Exam, listed on the MyHealthy Rewards website. However, I was informed by a customer service agent that I must be 65 years old to qualify, contrary to the stated eligibility of "adults age 50+" on the CareSource website. (please see attached screenshot). Furthermore, there are discrepancies in the information provided regarding cholesterol and colonoscopy screenings. According to the agent, these screenings are required once every 5 and 10 years respectively, contradicting the information on the website. (please see attached screenshots). I attempted to reconcile this discrepancy by requesting further clarification, but unfortunately, the agent was unable to provide an explanation. Subsequently, I requested written confirmation of eligibility and received a brochure a week later, confirming the exact information displayed on the website. On 4/19, after receiving the brochure, I spoke to a Supervisor who informed me that perhaps I received an old brochure and that she cannot control which brochure I receive, nor can she contact the rewards or brochure department directly. She assured me that she would seek clarification and promised to call me back within 2 days. However, as of May 2nd, I have not received any communication from Joni or any other representative from CareSource. It is very frustrating to encounter so much difficulty in resolving what should be a straightforward matter. To ensure clarity and consistency moving forward, I kindly request official documentation detailing the following: 1. Eligibility criteria for rewards associated with specific health screenings, including but not limited to Bone Density Exams, cholesterol screenings, and colonoscopies. 2. Age requirements for participation in the MyHealthy Rewards program and eligibility for rewards. 3. Frequency and timing of screenings required to qualify for rewards, as outlined by CareSource.