84 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Corey R
1 star06/06/2024
They are downright horrible. They cut off my insurance without telling me. They allowed me to pay 2 months worth of insurance. They also told me I was still covered when I went to the Doctor. Surprise I wasn’t. Now I am being billed from the Dr. Now they canceled me because of non payment and then proceeded to give me back 2 months worth of payment. 100% worst insurance ever. AVOID AT ALL COSTS!!!!!Review from MOLLY S
1 star06/05/2024
This is the Worst insurance company ever! They have messed up with my plan from day one, and try to say I owe money to them that they refunded to me. I can't use the insurance i'm paying for right now for medications or doctor visits, and I can't get anyone to help me. Someone need to step in and investigate the fraudulent company!Review from cm m
1 star05/20/2024
Caresource is the worst Insurance out there. My son has a pre-existing heart condition and CareSource denied coverage of an ECHO required by his doctor to monitor his condition. He has a leak in his heart valve. SHAME ON THEM FOR PLAYING WITCH DOCTOR AS THEY SIT IN THE KITCHEN DENYING PEOPLES HEALTHCARE. DENY, DENY, DENY, IS THEIR MOTTO. CareSource sued for $9.9M in data breach class action lawsuit. THIS IS A CURRENT LAWSUIT AS OF SEPT OF 2023. Contacted a LAWYER, SEE YOU IN COURT CARESOURCE. ITS CALLED BREACH OF CONTRACT, MY SON HAS INSURANCE COVERAGE AND CARESOURCE IS DENYING PRE-APPROVAL TO PAY FOR SERVICES A SURGEON IS REQUESTING BEFORE SURGERY. WTF. YOU DESERVE NO STARS BUT CAN'T SUBMIT WITHOUT 1.Review from Darryl S
1 star05/04/2024
Can't wait to drop them. Won't cover anything. I have life threatening congestive heart failure. Won't cover my echos. Or blood work. But they sure take my montly. Premiums.Review from Loretta R
1 star04/12/2024
Can NOT wait to change companies!!! No providers accepting this that are any good. I'm having to go to Walmart for vision because NO other provider in my are will accept Caresource. DO NOT CHOOSE THIS COMPANY!!!! Also they are now making getting MEDICATIONS and TESTING RIDICULOUSLY HARD!!!! BEWARE!!!!Review from Greg S
1 star04/08/2024
Care Source is the worst insurance I’ve ever dealt with in my adult life!!! Customers service is the worst with run arounds excuses as to why medications need pre authorization, do not answer pharmacy request for authorizations. I was taking a trip over seas and need a vacation deferment and worked with my provider and my pharmacy on it weeks in advance so I did not run out of a very vital medication on my trip. After every one did their part per Care Source instructions they still denied me my medication. We are talking three days early here to fill. My provider was able to obtain samples of key medication so I did not run out that one. I did however run out of my other medications while traveling. Pathetic!!! The provider and pharmacist were shocked and appalled by Care Sources handling of the matter. Unfortunately my circumstances do not allow me a choice in insurance companies and it’s more stress than one should have to deal with. At times it feels like cruelty for needing health care. SAD!Review from Anna C
1 star03/25/2024
Absolutely atrocious coverage, our family is counting down the days until we can drop CareSource. We've lost close to 24 hours total since they became our insurance provider in phone calls to try to get them to do their damn jobs. Consistently awful communication. Consistently useless customer service. Consistently abysmal coverage with confusing verbiage and no clear answers on what they *will* cover until you're in the thick of it. Avoid them at all costs.Review from Tammy F
5 stars03/06/2024
It’s a joke they been accepting my money for two years and now took 800 bucks and dropped my ins what are we supposed to do seriously need iron infusion now gamesReview from Pandora R
1 star02/28/2024
Terrible Managed Care plan. They hound you and hound you. They give you the run around for approvals and take you through a lot in order to get any approvals. If you are disabled or enrolled in Georgia Families…DO NOT ENROLL WITH CARESOURCE!!! Use one of the other managed care plans!!! You will thank me later!!Review from Rebecca W
1 star02/26/2024
I just had to switch insurance companies and Caresource is horrible. I used their find a doctor portal on their website and when I call to make an appointment every single doctor has said they don't take Caresource. I have tried pediatricians, family practice, pediatric dentists and family dentistry. Not a single one from the Caresource website actually takes caresource. What good is having insurance if no one takes them!
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