ComplaintsforGem City Landscaping & Maintenance, LLC
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Complaint Details
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Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Landscaper agreed to do work for us, agreed to the work, quotes us and came out several time, but then ghosted us. When contacted, they were hostile and extremely rude.Business response
05/28/2024
We agreed to the work before the potential client proceeded to dig up the yard and change the scope of project. Due to our busy schedule, we stopped out again the day prior to the project start date to make sure we had our material order correct. This is when we found large portions of the yard dug up, including around utility areas. Potential client continued to refer down to us and spoke to us in a demeaning manner when we asked questions about this. As a small business of two people, we felt best not to move forward with this job for the two reasons stated above. 1.) change of scope of work. 2.) we felt disrespected by this potential client on several occasions. No money was exchanged, no work was completed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.