ComplaintsforLendly

• Initial Complaint

  04/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  they are charging me 10+ dollars a DAY in interest. the interest amount charged has not changed despite me paying the loan down from it's original 1500, to 697. I had it down to 697. on March 23 2024 . today is April 8 2024 and my amount due is now 823. this is inaccurate, because interest is a percentage, therefore I should absolutely not be paying the same on 700, as I did on 1500. this is unacceptable predatory lending . 10 in interest a day on a 700$ loan? absolutely inaccurate , this is illegal and deceptive practice by this business and I intend to take action if my interest is not accurately recalculated when I make additional payments to bring the principal down , which I did.

  Business response

  04/17/2024

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns.???? 
  
  Please be advised that Lendly is not a lender but instead an authorized servicer for CC Connect, a division of Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. To the extent this complaint questions the legality of a CC Connect loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. CCBank is legally permitted to conduct business in the State of Ohio, and there is no limitation imposed on the interest rates associated with a loan agreement with CC Connect. 
  
  Given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.  
  
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue in an effort to resolve BBB concerns. Accordingly, this matter was forwarded to the appropriate representative for review and resolution.  As of the date of this response, we have made additional attempts to contact the consumer, all of which were unsuccessful.
   
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.???? 

• Initial Complaint

  04/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had multiple predatory lending loans through said company. They have collected way more than normal interest on what I have ever borrowed. These loan types are illegal in my state, they report to my credut affecting my credit score. I have filed complaints with my credit report and will be also contacting my state attorney general. I emailed to stop ach withdrawals and also collection and they have failed to do so. With all 3 of the loans of the loand I have had in the past there is nothing owed with the extreme interest they charge all 3 loans have been more than paid with ample interest.

  Business response

  04/16/2024

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns.???? 
  
  Please be advised that Lendly is not a lender but instead an authorized servicer for CC Connect, a division of Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. To the extent this complaint questions the legality of a CC Connect loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. CCBank is legally permitted to conduct business in the State of Michigan, and there is no limitation imposed on the interest rates associated with a loan agreement with CC Connect. 
  
  Given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.
  
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue in an effort to resolve BBB concerns. Accordingly, this matter was forwarded to the appropriate representative for review and resolution.  As of the date of this response, we have made additional attempts to contact the consumer, all of which were unsuccessful.
  
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.???? 

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This lone was granted without consent or agreement and the interest was very high. Multiple fair debt collection practice act violations

  Business response

  02/07/2024

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address the consumer’s concerns.????? 
  
  Given the nature of the consumer’s allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.??However, if this consumer is a Lendly customer, this matter will be forwarded to the appropriate representative for review and resolution.
  
  Notwithstanding the foregoing, to extent this complaint suggests “multiple fair debt collection practice act violations” by Lendly, please be advised that Lendly is an authorized servicer for Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the FDIC as its primary federal banking regulator. Lendly is not a debt collector under FDCPA.
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.??? 

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I entered into a loan with Lendly in August 2023 for $2000. I have paid them $76 weekly from my check on the amount of $1,824.00. I called in and requested a hardship adjustment because of a medical tragedy in my family causing me to become a one income household overnight. The gentleman I spoke with said Sorry about your bad luck. We offer no adjustments or hardship modifications after the lady that transferred me to him said that is why she was transferring me. As before I mentioned I have already paid $1824.00 to this company for a $2,000 loan. This seems to be a little loan sharkish and should be illegal.

  Business response

  01/19/2024

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns.??? 
  
  Please be advised that Lendly is not a lender but instead an authorized servicer for Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. Additionally, to the extent this complaint questions the legality of a CCBank loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. Given the foregoing, CCBank is legally permitted to conduct business in the State of Florida, and there is no limitation imposed on the interest rates associated with a loan agreement with CCBank.
   
  Finally, given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.
  
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue in an effort to resolve BBB concerns, and we have deemed this issue resolved. 
  
  
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.??? 
  

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have previously contacted Lendly via mail on 9/21/2023 about account no: 4970** and NEVER received any response. I am demanding this account to be DELETED from my Transunion report due to its inaccurate reporting violating the 2023 Florida Consumer Collection Practices Act, section 559.72 (5). Lendly, whose loans are offered by Capital Community Bank (CCBank) in the state of Florida, illegally sold this account to a third party, Plaza Services on 12/9/2021. Plaza Services has also denied responsibility for the reporting of any information on this account to TransUnion. According to section 559.72 (5) of the 2023 Florida Consumer Collection Practices Act, a debt collector or creditor is prohibited from furnishing information to any consumer reporting agency, including TransUnion, with knowledge that the information is incorrect, false, or misleading. I contend that the reporting to TransUnion of this account is based on inaccurate information and is in violation of this provision. I have filed several complaints and disputes with both Lendly and Transunion and am demanding that you promptly REMOVE this account from my Transunion consumer file. Given the illegal sale of my account to Plaza Services and their denial of responsibility, it is imperative that you rectify this situation as it is in violation of the FCCPA. Failure to do so will and protect my rights as a consumer. I have attached copies of supporting documents that substantiate my claim, including evidence of the illegal sale of my account and Plaza Services' denial of responsibility for the reporting. Please provide me with written confirmation once the disputed information has been corrected and removed from my credit report. Additionally, I request that you inform TransUnion of the correction in accordance with the Fair Credit Reporting Act. If you fail to address this dispute within the required timeframe, I may be forced to take legal action to protect my rights as a consumer.

  Business response

  01/11/2024

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address the consumer’s concerns.????? 
  
  Given the nature of the consumer’s allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.??However, if this consumer is a Lendly customer, this matter will be forwarded to the appropriate representative for review and resolution.
  
  Notwithstanding the foregoing, to extent this complaint suggests that Lendly “violated 2023 Florida Consumer Collection Practices Act”, please be advised that Lendly is an authorized servicer for Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the FDIC as its primary federal banking regulator. Lendly is not a debt collector under FDCPA.
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.??? 

  Customer response

  01/11/2024

  
  Complaint: ********
  
  I am rejecting this response because: the account has not been removed from my Transunion support. I have provided evidence to confirm my identity to resolve this issue. 
  
  Sincerely,
  
  ******* *****

  Business response

  01/18/2024

  Lendly, LLC (“Lendly”) has previously responded to the BBB regarding this issue. As previously stated, due to consumer financial privacy rules, we are unable to share more specific details of our response with the BBB regarding the customer’s concerns. However, the appropriate entity to handle this consumer’s claims has been notified of this matter and will assist the consumer with her claim. Additionally, upon receipt of the consumer’s rejection of our previous response, we have attempted on multiple occasions to contact the consumer to address her concerns; however, she has not responded to any of our communications. In closing, we believe this consumer’s matter will be resolved by the appropriate entity handling her claim, and we appreciate this matter being brought to our attention. As always, Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

  Customer response

  01/26/2024

  
  Complaint: ********
  
  I am rejecting this response because I have not recieved any communication from Lendly regarding this matter. I am demanding this erroneous information to be removed from my Transunion consumer report. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  12/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I filed bankruptcy on Dec 5th but Lendly still took my payment out on Dec 18th. They had almost 2 weeks of a heads up from the bankruptcy court, also it's against bankruptcy law to take funds. I have emailed and called about getting the payment refunded and closing my account so this doesn't happen again, and my lawyer has reached out as well and we keep getting the run around. They had emailed back a few days ago about escalating the issues to the Escalation team and they would reach out, but no one ever did. I called today (12/21) and was told by an associate that I can't contact them anymore because I'm not the lawyer. When my lawyer called today she was told they won't talk to her BECAUSE she is a lawyer and someone from legal would reach out today, but did not day how by phone or email, or when. It's almost Christmas and these funds need returned ASAP!!!

  Business response

  01/04/2024

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. Lendly is an authorized servicer for Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the FDIC as its primary federal banking regulator. We take consumer complaints seriously and appreciate the opportunity to address their concerns.???? 
  Due to the nature of the instant complaint, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.?? Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue in an effort to resolve BBB concerns, and we have deemed this issue resolved.
  We appreciate this matter being brought to our attention. Lendlyinvests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.?? 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Lendly was told immediately that I didn’t accept the terms of this loan and that I was unaware of its content. I did not agree to a loan of over 300% interest rate and this lender was deceptive in their handling of this loan. I immediately wrote Lendly requesting to have the loan lowered to the Michigan state maximum if 25% interest rate per usury law of Michigan. I have now reporter Lendly to the the federal trade commission for a forensic audit and investigation due to failure to fix this loan or close it completely and stop collecting interest. I am not responsible for this loan and I never agreed to the terms. I was lied to about this loan. I have also reporter this to the Michigan ATTORNEY GENERAL. Lendly is a predatory loan company and I am happy the government is handling my case with a formal investigation. Lendly needs to remove this loan from my credit report and stop collecting interest. This account is closed and being investigated.

  Business response

  12/01/2023

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns.   
  
  To the extent this complaint suggests that Lendly is a lender, please be advised that Lendly is not a lender but instead an authorized servicer for Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. Additionally, to the extent this complaint questions the legality of a CCBank loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. CCBank is legally permitted to conduct business in this consumer’s state, and there is no limitation imposed on the interest rates associated with a loan agreement with CCBank. Notwithstanding this fact, CCBank loans serviced by Lendly do not have interest rates of “over 300%” as suggested in the complaint.
  
  Finally, given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.  However, if this consumer is a Lendly customer, this matter will be forwarded to the appropriate representative for review and resolution.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My name was used to fraudulently obtain a loan from Lendly. I found out about this when a collection company contacted me. I reached out to Lendly and they confirmed a loan of $1000 was issued using my employers name, my social security number and a fake email and phone number. I asked Lendly to verify the person was not me and clean up the mess. They told me I had to contact the third party collection company, ***** ******** **** Lendly told me once it goes to collection there is nothing they can do. This is ridiculous as they have generated the loan and have implicated me in collection proceedings. I would like to have this whole process investigated to remove any derogitory records that are tied to me.

  Business response

  11/17/2023

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. Lendly is an authorized servicer for ******* ********* Bank (“******”). ****** is a Utah state-chartered bank with the FDIC as its primary federal banking regulator. We take consumer complaints seriously and appreciate the opportunity to address their concerns.   
  Due to the nature of the instant complaint, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.   Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer at issue in an effort to resolve BBB concerns, and we have already spoken with the consumer regarding this issue.   
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer response

  11/27/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Lendly has not taken action as I requested.  I contacted them last on 11-14-23 and have NOT heard anything back yet. I am attaching the letter to Lendly LLC with required actions, and the response I received from *** *** (debt collector) which states they are closing the account and sending the information back to Lendly as it is clearly a fraudulent loan.  I have filed a police report, a FTC complaint, and the Consumer Finance Protection Bureau.  This issue is affecting my credit reports, which is now affecting my insurance premiums.  It needs to be resolved ASAP.
  
  Sincerely,
  
  ******* ******

  Business response

  12/06/2023

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. Lendly is an authorized servicer for ******* ********* Bank (“******”). ****** is a Utah state-chartered bank with the FDIC as its primary federal banking regulator. We take consumer complaints seriously and appreciate the opportunity to address their concerns.   
  Due to the nature of the instant complaint, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.   Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer at issue in an effort to resolve BBB concerns, and we have already spoken with the consumer regarding this issue. 
  As of the date of this response, we have confirmed that this matter has been resolved and the appropriate entity to handle this consumer’s claims has been notified. We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

  Customer response

  12/17/2023

  I just heard back from the third and final credit reporting agency yesterday, December 15, 2023 - all three have now removed the collection information from my reports.  I was waiting to get all three credit agencies to confirm they have corrected my credit reports before I was going to let Lendly know the damage has been resolved.  Please let them know I appreciate their help to resolve this issue.  I would hope that they would be more careful in the future to verify identity of each person applying for a loan.  In the end, they did the right thing and helped clear my name.

  ****

• Initial Complaint

  11/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was told my account would be deleted from all three credit bureaus once it was paid off. I also asked to have the fraudulent late payments removed from my account because I was never provided the bank statements from your company proving I was late. You are violating my rights under the FCRA and reporting this account differently on all three credit reporting agencies. I paid on time but you are listing this account as late for February 2023 was 30 days late on Equifax but on time for TransUnion and Experian and then 30 days late for March 23 for Experian and TransUnion but on time for Equifax. Please remove this account from all three credit reporting agencies.

  Business response

  11/03/2023

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. Lendly is an authorized servicer for Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the FDIC as its primary federal banking regulator. We take consumer complaints seriously and appreciate the opportunity to address their concerns. 
  Due to the nature of the instant complaint, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.   Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer at issue in an effort to resolve BBB concerns. 
  As of the date of this response, we have confirmed that this matter has been resolved. We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

  Customer response

  11/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  This issue of your company reporting a closed paid account from your company is reporting differently on all 3 credit bureaus and it has not been deleted like I was told in writing and the late payments where never proven. I have hired a attorney to assist me in getting this account removed by your company.
  
  Sincerely,
  
  ***** *****

  Business response

  11/09/2023

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. Lendly is an authorized servicer for Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the FDIC as its primary federal banking regulator. We take consumer complaints seriously and appreciate the opportunity to address their concerns. 
  Due to the nature of the instant complaint, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.   Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer at issue in an effort to resolve BBB concerns. 
  Additionally, be advised we have reported this debt to consumer reporting agencies, but in acknowledgement of this dispute, a request to delete the tradeline associated with this loan has been sent to applicable credit bureaus. Consumer reporting agencies may take up to 30 days or longer to update reports and this is beyond our control.
  As of the date of this response, we have confirmed that this matter has been resolved. We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer response

  11/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  10/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My account was debited $78.90 for a loan I never received. I was told I will get a check within 14 days, which never came. I finally called almost a month later and they stated my money was sent direct deposit to my account. My banking institution nor I see this transaction on my statement. I want my money, I've been patient long enough. The reason for not getting the loan is I was told I didn't have the correct account information on my direct deposit but they Lendly somehow received my deposit with that same account information. This is feeling like a SCAM.

  Business response

  10/27/2023

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. Lendly is an authorized servicer of ** ******** * ******** ** ******* ********* **** (“******”). ****** is a Utah state-chartered bank with the FDIC as its primary federal banking regulator. We take consumer complaints seriously and appreciate the opportunity to address their concerns. 
  Due to the nature of the instant complaint, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.   Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer at issue in an effort to resolve BBB concerns. 
  As of the date of this response, we have confirmed that this matter has been resolved. We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩