Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a Lendly loan and was told I had until 3/11 to cancel it with no interest or penalty. I called to inquire and was guided through the online payment process. Over the next two days, I noticed no payment was made, so I called again. The rep told me they couldn’t take my bank, despite it being the same account I’ve had on file for years. They had no issue issuing the loan or deducting $152 from my account on 3/11, when I was told repayment wouldn’t start until 3/27. I was advised to try another card or bank. I checked online, where it stated someone could pay on my behalf, but the online system wouldn’t accept it. I called, and they said it wasn’t an option, contradicting the website. I spent $58 transferring money to another card, but that didn’t work either. After wasting two days and $80, I spoke with a supervisor who informed me they only accept a select list of banks and debit cards. They claimed I needed a “real” bank, dismissing Walmart’s Forest Bank, which has physical locations and tellers, as not a “real bank.” They also refused to email me a list of acceptable banks. Their policy is unfair, discriminatory, and impossible for those with poor credit. I can’t open a “real” bank account due to my credit, and Lendly is forcing me to stay in a loan with $5k in interest. They can issue funds to my bank but won’t accept repayment through the same account. They misled me for days, and when I asked for an extension due to their issue, they refused. This feels like a bait-and-switch, and their practices should be investigated.

  Business Response

  Date: 04/04/2025

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns. 
   
  Please be advised that Lendly is not a lender but instead an authorized servicer for CC Connect, a division of Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah.? Please be advised Lendly is an authorized servicer of CC Connect, a division of Capital Community Bank (“CCBank”). ??????? 
   
  Given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.??????????? 
  ?? 
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue to resolve BBB concerns. Accordingly, this matter was forwarded to the appropriate representative for review and resolution.? As of 03/21/2025, we have spoke with the consumer regarding her requests and consider this matter to be resolved.
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.??????????? 
  

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan with lendly. Who works for CC connect bank. I live in state of florida where loans shouldn't be more then 18%. I am getting charge almost 300% and I have repaid the principal more then twice whats it's worth. I would like the account to be settled in full and closed. Thank you

  Business Response

  Date: 03/27/2025

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns. 
   
  Please be advised that Lendly is not a lender but instead an authorized servicer for CC Connect, a division of Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. To the extent this complaint questions the legality of a CC Connect loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. CCBank is legally permitted to conduct business in the State of Florida, and there is no limitation imposed on the interest rates associated with a loan agreement with CCBank.??????? 
  ??? 
  Given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.??????????? 
  ?? 
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue to resolve BBB concerns. Accordingly, this matter was forwarded to the appropriate representative for review and resolution.? As 03/21/2025, we have spoke with the consumer regarding her requests.???? 
  ?? 
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.??????????? 

  Customer Answer

  Date: 03/27/2025

  
  Complaint: ********
  
  I am rejecting this response because:  they on recorded line admitted to charging me 217% and it is absolutely illegal. I live in florida had other pay day loans and should have never even been able to be approved. I have paid the principal back and interest i want th2 loan to read pay in full.
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 04/02/2025

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns. 
   
  Please be advised that Lendly is not a lender but instead an authorized servicer for CC Connect, a division of Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. To the extent this complaint questions the legality of a CC Connect loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. CCBank is legally permitted to conduct business in the State of Florida, and there is no limitation imposed on the interest rates associated with a loan agreement with CCBank. Respectfully, any rate cap established by Florida state law does not apply to this CC Connect loan.????? 
  ??? 
  Given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.??????????? 
  ?? 
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue to resolve BBB concerns. Accordingly, this matter was forwarded to the appropriate representative for review and resolution.? As 03/21/2025, we have spoke with the consumer regarding her requests, and have addressed her concerns accordingly. Additionally, we have provided documentation to the consumer addressing her concerns on 3/27/2025 and on 4/2/2025. ???? 
  ?? 
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.??????????? 

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been using Lendly since May 5. I knew they had high interest rates, but I started noticing suspicious transactions that I never received email notifications for. I’m still paying off a $1,500 loan, and despite them deducting over $100+ directly from my paycheck before it even reaches my bank, the total amount I had to pay increased to $2,000 after just a few months. I lost my job, and my account went to debt collection, but I never received any email notification about it. However, my balance suddenly dropped to $1,336. I later returned to work for the same employer, so my paycheck resumed, and the payments continued. When I called Lendly to remove my card, they said they couldn’t do it and referred me to the debt collection agency handling my account. The agency also said they couldn’t remove it and told me to contact my employer. My employer, in turn, said they couldn’t remove it either. I even tried removing it myself, but the system wouldn’t allow me to. I have screenshots of everything and want to know if I’m being scammed.

  Business Response

  Date: 03/20/2025

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns.?????????? 
  ? 
  Please be advised that Lendly is not a lender but instead an authorized servicer for CC Connect, a division of Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. To the extent this complaint questions the legality of a CC Connect loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. CCBank is legally permitted to conduct business in the State of Florida, and there is no limitation imposed on the interest rates associated with a loan agreement with CCBank.?????? 
  ?? 
  Given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.?????????? 
  ? 
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue to resolve BBB concerns. Accordingly, this matter was forwarded to the appropriate representative for review and resolution.? As of the date of this response, we have attempted to contact the consumer but were unsuccessful.??? 
  ? 
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an illegal loan where the interest rate exceeds what is allowed by law in MT. I took out a loan of 2000 and I have paid back 2,286.05 to date but still owe 2,659.41. This is illegal.

  Business Response

  Date: 02/20/2025

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns.
  
  
  Please be advised that Lendly is not a lender but instead an authorized servicer for CC Connect, a division of Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. To the extent this complaint questions the legality of a CC Connect loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. CCBank is legally permitted to conduct business in the State of Montana, and there is no limitation imposed on the interest rates associated with a loan agreement with CCBank.?????? 
  ?? 
  Given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.?????????? 
  ? 
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue to resolve BBB concerns. Accordingly, this matter was forwarded to the appropriate representative for review and resolution.? As of the date of this response, we have attempted to contact the consumer but were unsuccessful.??? 
  ? 
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.?????????? 

  Customer Answer

  Date: 02/20/2025

  
  Complaint: ********
  
  I am rejecting this response because: They operate on a rent-a-bank scheme.  They are not authorized to charge over 200% interest rates in MT where this is illegal.  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am hoping the company can come to a payment plan as I don’t have extra means and may be filing for bankruptcy. The amount I owe is just not going down at all. I made several payments and the loan is like remained the same. I had to take out my direct deposit ACH because then I realize that this loan is just so predatory. I would like to set up a payment of a certain amount for three months so I can pay off the balance that’s just not going down. That 1500 dollars not going to be paid in time for months and months. How is this even legal?

  Business Response

  Date: 11/08/2024

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns.??????? 
  
  Please be advised that Lendly is not a lender but instead an authorized servicer for CC Connect, a division of Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. To the extent this complaint questions the legality of a CC Connect loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. CCBank is legally permitted to conduct business in the State of Florida, and there is no limitation imposed on the interest rates associated with a loan agreement with CCBank.??? 
  
  
  
  Given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.?? ???? 
  
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue to resolve BBB concerns. Accordingly, this matter was forwarded to the appropriate representative for review and resolution.? As of the date of this response, we have attempted to contact the consumer but were unsuccessful. 
  
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.??????? 

  Customer Answer

  Date: 11/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  They do not care. 
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 02/18/2025

  Consumer’s Duplicate Complaint:

  I’ve paid up over 1400 on this loan of 1500. Every time I pay a lot of money is coming in interest. I recently made a payment of 139.00 on this loan. Still accumulating and I’m in fear that I’ll be paying off almost 5 grand on a 1500 dollar loan in the future. I’m filing for bankruptcy that’s all. There’s no way for them to come to a resolution since they’re always saying CC bank is the one loaning. There’s no agreement and I’m getting a headache. I even messaged the state general office. I have to say I’m harassed by email daily and phone calls. I’ll be filing for harassment with a lawyer. Just going to show them prove on email etcetera. But in the mean time I’ll be filing for bankruptcy so I can be at peace from Lendly. I’m tired.

  Consumer’s Desired Resolution:
  Modification/discontinuance of an advertised claim; Need small court settlement
  

  
  

  Business Response

  Date: 03/07/2025

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns.???????? 
  Please be advised that Lendly is not a lender but instead an authorized servicer for CC Connect, a division of Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. To the extent this complaint questions the legality of a CC Connect loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. CCBank is legally permitted to conduct business in the State of Florida, and there is no limitation imposed on the interest rates associated with a loan agreement with CCBank.????  
  Given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.???????? 
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue to resolve BBB concerns. Accordingly, this matter was forwarded to the appropriate representative for review and resolution.? As of the date of this response, we have responded to customer’s previous instant complaints and requests for loan modification.  
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plaza Services is reporting on my credit report I called them they can't find a account with my social or e-mail address I was told to call the original creditor CC Bank Lendly. I talked to a agent name *******, So asked my name also and e-mail and social and couldn't find anything. Asked me to hold on for about 20 minutes and came back and said I have an old account that they changed the dates on and now reporting opened on July 01,2021 and that is not true, I filed bankruptcy in 2018 and finished 2022. I need this removed they had gotten paper work and refuse to remove it.

  Business Response

  Date: 07/18/2024

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. Lendly is an authorized servicer for Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the FDIC as its primary federal banking regulator. We take consumer complaints seriously and appreciate the opportunity to address the consumer’s concerns.?????? 
  
  Given the nature of the consumer’s allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.??However, if this consumer is a Lendly customer, this matter will be forwarded to the appropriate representative for review and resolution. 
  
  Notwithstanding the foregoing, to extent this complaint suggests inaccurate reporting by Lendly, please be advised that Lendly and CCBank both adhere to the FCRA and fully investigate and address consumer disputes in accordance with FCRA requirements.
  
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they are charging me 10+ dollars a DAY in interest. the interest amount charged has not changed despite me paying the loan down from it's original 1500, to 697. I had it down to 697. on March 23 2024 . today is April 8 2024 and my amount due is now 823. this is inaccurate, because interest is a percentage, therefore I should absolutely not be paying the same on 700, as I did on 1500. this is unacceptable predatory lending . 10 in interest a day on a 700$ loan? absolutely inaccurate , this is illegal and deceptive practice by this business and I intend to take action if my interest is not accurately recalculated when I make additional payments to bring the principal down , which I did.

  Business Response

  Date: 04/17/2024

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns.???? 
  
  Please be advised that Lendly is not a lender but instead an authorized servicer for CC Connect, a division of Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. To the extent this complaint questions the legality of a CC Connect loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. CCBank is legally permitted to conduct business in the State of Ohio, and there is no limitation imposed on the interest rates associated with a loan agreement with CC Connect. 
  
  Given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.  
  
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue in an effort to resolve BBB concerns. Accordingly, this matter was forwarded to the appropriate representative for review and resolution.  As of the date of this response, we have made additional attempts to contact the consumer, all of which were unsuccessful.
   
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.???? 

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple predatory lending loans through said company. They have collected way more than normal interest on what I have ever borrowed. These loan types are illegal in my state, they report to my credut affecting my credit score. I have filed complaints with my credit report and will be also contacting my state attorney general. I emailed to stop ach withdrawals and also collection and they have failed to do so. With all 3 of the loans of the loand I have had in the past there is nothing owed with the extreme interest they charge all 3 loans have been more than paid with ample interest.

  Business Response

  Date: 04/16/2024

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns.???? 
  
  Please be advised that Lendly is not a lender but instead an authorized servicer for CC Connect, a division of Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. To the extent this complaint questions the legality of a CC Connect loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. CCBank is legally permitted to conduct business in the State of Michigan, and there is no limitation imposed on the interest rates associated with a loan agreement with CC Connect. 
  
  Given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.
  
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue in an effort to resolve BBB concerns. Accordingly, this matter was forwarded to the appropriate representative for review and resolution.  As of the date of this response, we have made additional attempts to contact the consumer, all of which were unsuccessful.
  
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.???? 

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This lone was granted without consent or agreement and the interest was very high. Multiple fair debt collection practice act violations

  Business Response

  Date: 02/07/2024

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address the consumer’s concerns.????? 
  
  Given the nature of the consumer’s allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.??However, if this consumer is a Lendly customer, this matter will be forwarded to the appropriate representative for review and resolution.
  
  Notwithstanding the foregoing, to extent this complaint suggests “multiple fair debt collection practice act violations” by Lendly, please be advised that Lendly is an authorized servicer for Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the FDIC as its primary federal banking regulator. Lendly is not a debt collector under FDCPA.
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.??? 

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a loan with Lendly in August 2023 for $2000. I have paid them $76 weekly from my check on the amount of $1,824.00. I called in and requested a hardship adjustment because of a medical tragedy in my family causing me to become a one income household overnight. The gentleman I spoke with said Sorry about your bad luck. We offer no adjustments or hardship modifications after the lady that transferred me to him said that is why she was transferring me. As before I mentioned I have already paid $1824.00 to this company for a $2,000 loan. This seems to be a little loan sharkish and should be illegal.

  Business Response

  Date: 01/19/2024

  Lendly, LLC (“Lendly”) is in receipt of the consumer’s complaint. We take consumer complaints seriously and appreciate the opportunity to address their concerns.??? 
  
  Please be advised that Lendly is not a lender but instead an authorized servicer for Capital Community Bank (“CCBank”). CCBank is a Utah state-chartered bank with the Federal Deposit Insurance Corporation as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. Additionally, to the extent this complaint questions the legality of a CCBank loan serviced by Lendly, be further advised that pursuant to 12 U.S.C. § 1831d, CCBank has the authority to export Utah’s permissible interest rates. Given the foregoing, CCBank is legally permitted to conduct business in the State of Florida, and there is no limitation imposed on the interest rates associated with a loan agreement with CCBank.
   
  Finally, given the nature of the consumer’s remaining allegations, please be advised that privacy regulations prohibit Lendly from disclosing confidential consumer information to third parties without a specific, written authorization.
  
  Notwithstanding the foregoing, please note that it is Lendly’s customary practice to reach out to the consumer or their representation at issue in an effort to resolve BBB concerns, and we have deemed this issue resolved. 
  
  
  We appreciate this matter being brought to our attention. Lendly invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.???