Business ProfileforJiffy Lube

My son got his oil changed at Jiffy lube in Englewood oh and 5 days later his car said low oil and his engine locked up. The next day after it was towed to them the General manager Jerry checked it and it had no oil they added oil and it stiill did not start. Advised him to have it towed to a mechanic to get it diagnosed and it was no oil and locked engine. Now a Ryan at Team Lucor is telling my son to prove to him where the oil went before they will get his car fixed. He has been very rude with no empathy and even hung up on him when he asked for his manager. We are getting an attorney. So please don't get your oil changed there go on line Jiffy lubes all over have alot of complaints and bad reviews so does Ryan. This is horrible

January 19, 2022

Via Internet

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Re: Alfonzo P*** Ref #*****


Thank you for contacting us regarding Mr. P***'s complaint. First, let me apologize for the delay in responding to your office. Please be aware Mr. P*** also filed a complaint with the Ohio Attorney General's office. I am going to try to articul*** the facts of the claim as we understand them to be at this point.

Mr. P*** brought his 2006 Chevrolet Impala into our Jiffy Lube store on November 16th for an oil change service. According to our company's service records, this was the first time this vehicle has been serviced at a Jiffy Lube store. At the time of the service, his Impala had 214,919 miles on it. Mr. P*** told me during a conversation on November 19th he bought the car five months ago. Mr. P*** was unable to provide service records to our office for his Impala. After the engine failed on Mr. P***'s Impala, he brought his car back to the Jiffy Lube store. Our company had the car towed to Precision Tune Auto to have the engine damage diagnosed. The mechanic verified the mileage was 215,925, meaning the car was driven 1,006 miles after the Jiffy Lube service. The mechanic at Precision Tune was unclear how the Jiffy Lube oil change could have caused the damage considering the mileage driven after the service. During our conversation on November 30th, I told Mr. P*** and his mother for our company to take responsibility we need to know how the Jiffy Lube service caused the damage. As of the writing of this letter, we have yet to receive a thorough diagnosis stating the cause of the engine damage on Mr. P***'s Impala.

As you know, we are not in the business of alienating customers. However, I'm sure you can understand that we cannot pay for damages that we do not know we caused. Thanks again for contacting us and if you have any questions, please feel free to contact me at 919-828-9511 Ext: 300.

Best Regards,


Ryan R.
Customer Care Manager