Business ProfileforDayton Chrysler Jeep Dodge RAM

I worked with ****** at Dayton Chrysler Jeep Dodge Ram. I inquired 07/14/23 and he got back to me 07/15/23. I let him know that we found out that our car with a $39k loan was only worth $25k and that we could not afford that hit. If there was something he could do to close the gap that it’d be great, but if he couldn’t, it’s OK, but we’d unable to move forward. His next response was asking when I could stop in. I told him we lived an hour away and weren’t planning to move forward unless we knew that gap could be closed. With negative equity, it didn’t make it worth it. He asked for the vin, pictures, and mileage to see what our trade was worth. On 07/17/23 he asked what we were looking to get our trade and I told him as close to our payoff as possible and that $10-15k of negative equity resulted in the same car payment. That afternoon he asked me to fill out a credit application to “see exactly where we are”. I asked him if the credit application would be a soft or hard check. I told him I did not want to have a hard inquiry unless we knew we were moving forward. He told me it was a soft hit on the credit so I filled out the application. On 07/18/23 I found out his great deal was $27,000 for our trade, which wasn’t enough. Even after talking with the financial manager, my insurance provider, and calculations of my own, we determined we were better off sticking with our current car and I let ****** know 07/19/23. Later that same day, I checked my credit report and noticed I had THREE hard inquiries from the dealership. This has a been an awful experience and resulted in much stress and anxiety the past three days. It’s not only my mental health, but the credit of myself and my husband has been negatively affected and we’ve been working on improving it and not having hard inquiries. ****** knew our requirements for the trade and my wishes for the credit app, but he was more concerned with making a deal.